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3. Consider the management of resources

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Introduction

3.1 In this unit I will investigate the following subjects throughout 4 tasks, which will finally result in the understanding of business and management in a certain business which in this case is Boots. The learning outcomes are as follows - 1. Explore the role of management in achieving organisational aims and objectives. 2. Investigate the role of management in improving business performance. 3. Consider the management of resources 4. Examine the nature of key management skills The learning outcome that I will investigate in this report is to consider the management of resources. It is crucial to monitor all resources within a business to ensure that management is aware of every operation and is aware of any risks that could have a detrimental effect on the business. The four main resources that need to be monitored are - > Physical Resources > Human Resources > Financial Resources > Technological Resources I am going to describe, in depth all of these resources and why if they are followed it will result in the business being effectively managed. 3.2 Physical Resources Physical resources cover a wide range of resources including - > Buildings and facilities - it is crucial that managers at boots ensure that the building premises are maintained as a credible environment for both the staff to work in and for the consumer to see the business as a clean and well kept organisation. If the building is left to deteriorate, then it will give a negative effect on the business which could result in loss for the business. > Materials and waste -Boots don't want waste. Waste=Cost and therefore a boots needs to ensure that waste is minimal and physical resources are in place to help recycling which is cost effective and environmentally friendly. Boots have recycling schemes in place and they mainly recycle merchandise. By Recycling merchandise, they made donations to over 2,000 community-based projects last year. ...read more.

Middle

Monitoring staff is crucial in human resources. If staff weren't monitored then boots would never know things such as sickness and absence rates and lateness levels. If an employee is sick or absent from work then it can cause business operations to be uncompleted, this could result in missed deadlines and even loss for the business. It is therefore very important that accountability for all staff is in place. It will allow the business to monitor levels of lateness and sickness and more importantly any patterns that may occur for example a certain member of staff being off on the same day for a series of weeks or months. Professional culture is also part of human resources. The way businesses run can vary, they all run the way that the manager wants them to run and in a way that suits the business activity. Professional culture can be defined as to the way that managers deal with staff and respectively how staff deal with managers. This is mainly in the way that the two interact with each other and the language used. Some businesses insist on people being referred to by Mr., Miss, Mrs. and their surname. This is very formal and can create barriers in-between staff and managers because it is too formal. In terms of Boots, everyone is called by their first name which is labeled on their name badge. If a certain manager wants to be called Mrs. or Mr. and their surname then that is their own prerogative as it is their choice how they run the business. As part of the business professional culture, some businesses want their employees to keep all of their private lives separate from their business work. While this can help improve work output, it also prevents employees getting to know each other and having good teamwork. For this reason most businesses are relaxed to a degree, which ensures that teamwork is good but employees still get on with their work. ...read more.

Conclusion

Patent - This may be granted in relation to an invention that is new, useful and not simply an obvious advancement over what existed when the application was filed. A patent gives the holder an exclusive right to commercially exploit the invention for a certain period of time (typically 20 years from the filing date of a patent application). A Trademark - This is a distinctive sign which is used to distinguish the products or services of one business from those of another business. For example the Boots logo known as the Boots script is a trademark used on all Boots products and could not be used by any other businesses. These technological resources do not all necessarily apply to Boots but they are all crucial to any business in terms of the protection they give. Also, if Boots were to design their own revolutionary product, like no other on the market then they could take out a copyright or patent to ensure that their idea isn't copied. Another area of technological resources includes the retention of well skilled employees and managers. Over the years a business can accumulate a good team of employees with good experience and skills. Experience is crucial in any business and the more experienced a staff member is the better they are at doing their job. To ensure that these staff are retained a business can do thing such as pay them a good wage in return for their experience and skills and also give incentives such as bonuses, prizes etc. Without experienced staff working in the business then there will be only limited knowledge, thus causing the business to not run as effectively. For example if Boots Saturday staff are just made up of in experience part time staff that only work four hours a week then there is no-one to give these people direction. This inexperienced attitude and atmosphere will pass onto the customer who will not feel that they are being helped by some one who knows what they are doing. ?? ?? ?? ?? 1 Martyn Fox Task 3 Business & Management ...read more.

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