• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

A User Specification for Business Process Re-engineering: customer order process of the computec, inc.

Extracts from this document...

Introduction

BACKGROUND Computec, Inc ("CI") is a computer software company in two Asian countries. The company was a pioneer in the industry responsible for designing, producing, marketing, selling and training of software for business applications. Due to the ineffective customer order process and keen competitions from competitors, the company is under tremendous pressure of shortening its product delivery time to their customers. OBJECTIVES The objectives of this Business Process Re-engineering (BPR) are: * to reduce the time required to convert a customer accepted proposal into a completed order; and * to increase CI's competitiveness and improve its customer satisfaction. CHARACTERISITCS OF RE-ENGINEERED PROCESS To shorten the time to convert a customer proposal to a completed order, the existing customer order process has been analysed. A modified customer order process map is in figure 1, which outlines the newly re-engineered process. Implementation of IT and Staff Empowerment Under the new process, the company will develop a database for mobile devices (mobile database), a central database for sharing of common data and provide each business representative with an appropriate mobile device, like a notebook or PDA. Before meeting a customer, the business representative connects his notebook to the central database and preloads updated customer information into the notebook. Such preloaded information saves into the mobile database, which contains credit limits and credit conditions of the customer and an electronic ordering form with validation rules for checking the completeness of an order. ...read more.

Middle

Before meeting a customer, the business coordinator connects his notebook to the integrated database and preloads updated customer information into the notebook. Such preloaded information contains credit limits and credit conditions of the customer and an electronic ordering form with validation rules for checking the completeness of an order. When a customer accepts a proposal, the business coordinator will enter the order into the electronic ordering form. If the information provided is invalid or insufficient, validation rules built with the ordering form shall detect and prompt the business coordinator for corrections. Regarding the credit issue, the mobile database will verify the amount of the order against the customers' credit limit from the integrated database. For an existing customer, the order can be made if and only if the amount does not exceed its credit limit and the inputted data is valid and complete. For a new customer, the business coordinator is empowered to accept the order if the amount does not exceed a permissible credit. In case of doubt or excess the permissible credit, the business coordinator shall collect all necessary information from the customer on the spot and refer the case to the Finance department for verification. Establishment and Implementation of New Policies When the order is completed, the business coordinator will transfer the information stored in the mobile database to the integrated database. ...read more.

Conclusion

The top management of CI should discuss and review the possibilities of deploying the excess manpower to expand their business and services. Elimination of Product Inventory There is no redundancy inventory. Instead of forecasting, products will be manufactured upon receiving the order. All products will be available in the right place and at the right time. The company will also reduce storage space. Improvement of Customer Satisfaction and CI's Competitiveness Delivery products on time result in good reputation and customer satisfaction. These benefits will improve customer loyalty and they in turn will bring more new customers to CI. LIMITATIONS AND THE WAYS AHEAD The limitations of the re-engineered process are: * restricting the quantity of order in the size of 10; * increasing the packaging and delivery cost about 3%, as a result; * imposing additional costs for upgrading software and hardware; and * adding extra costs for air delivery when a new hybrid product has been firstly ordered. Looking ahead, as of today, both the capital cost and running cost are relatively high for connecting 2 databases by real-time and on-line. Connecting the databases by means of off-line is recommended at this juncture. The top management of CI shall re-consider the suitableness of adopting the real-time and on-line databases when the costs drop and the mobile technologies become more mature in the future. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    business online

    4 star(s)

    the costs of rent, products, running costs and management Location When a company wants to start a business purely based on an on-line presence location is not of importance, a company could be run and serving customers from their home.

  2. Arrow Electronics Inc. - questions and answers.

    The salesman could now cater to more number of customers' in lesser time. 7) Do you think the internet is a friend or a foe to Arrow? In what ways can Arrow leverage the internet to facilitate its sales effort?

  1. Conseco Inc. Case Analysis

    Paul office via overnight delivery. McNutt was aware the process needed to be streamlined and was fearful he might loose valuable personnel if the tedious job was not changed. The solution to the labor intensive problem was a vision to build a Web-Based cash management system that would address the entire problem the department faced.

  2. Business Aims and Objectives.

    * credit cards * loans * mortgages * savings * travel Car Insurance Tesco insist they provide great offer for car insurance which won't put a dent in your wallet. Tesco say their insurance quote is up to �150 cheaper than other leading insurers.

  1. The process of electroplating and how it is used to protect products.

    I will have to call 01268 752037 to organise the date. - Also when I visit the company I will have to take photos of the machines, processes, and end product. This will again be primary information; I will have to use a camera.

  2. Implementation of ATMS at SBI. Banks in India are looking at deploying biometric ATMs ...

    neat and clean � First Line Maintenance (FLM) -replenish consumables � Remote Monitoring of ATMs � Supply of Consumables - like printer rolls, ribbons without any limit � Incident Management - alert other service providers and monitor till the

  1. Customer Empowerment

    Second, they must compel customers to regularly visit the site through a quality user interface and overall shopping experience. Third, they must lock the customers in all the way through the checkout. In an environment where the next competitor is a mouse click away, failure to overcome any of these three challenges could be detrimental.

  2. Business Online

    Once having done that, I will be commenting on the appropriateness of both the companies' websites that I have been investigating from a customer's perspective. To do this task, I will compare and evaluate both Tesco's and Sainsbury's websites to that of Price Brown's website and see how the websites differentiate from each other.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work