• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Aims and Objectives - Manchester Airport.

Extracts from this document...

Introduction

AO1(a) - Aims and Objectives Successful businesses know exactly what they want to do and how they want to do it, this means that they have aims and objectives. A business' aims are a list of things that they want to achieve. For example this list could include making a profit, expanding or being environmentally friendly. Objectives are the targets that the business will set itself to make progress to achieve their aims. For instance if an aim of a business is to make a profit then an objective may be to sell more than competitors, increase sales or to improve a product. Manchester Airport's main aims are to make a profit, to survive and to maintain the position in the competitive market. To do this the company takes part in activities such as renting out areas on site for retail, office accommodation, catering and hotel companies. Manchester airport has bought shares in other airports such as Bournemouth, Humberside and five leading Australian airports and is aiming to buy Blackpool airport. The charge for the use of the runways also helps to make a profit. Manchester airport is currently developing The Ground Transport Interchange this will enable the public to arrive by public transport and check in efficiently and quickly. The company sets up educational tours and packages for schools. The World Freight Terminal handles over 115,000 tonnes of freight each year, using dedicated freighters and scheduled/charter airlines for imported/exported goods; this means more charges for more flights. ...read more.

Middle

Manchester airport must be able to recruit the best employees and make sure they work effectively and safely. The responsibility for these tasks lies with the human resources department. HRD is involved with staff development. The department is divided into five different areas; recruitment retention and dismissal, working conditions, training development and promotion, employee organisations and unions and health and safety. Recruitment is getting the right people for the jobs, retention is keeping them and dismissal is where the employee is required to leave their job. The staff in the 'working conditions' department assesses everyone's working environment within Manchester airport and decides if it needs improvement and how to do it. The 'training, development and promotion' department deal with the quality of the employees work; if they need to go on a training course to refresh their skills or find out how the job and company works or to get promoted because their standard of work is excellent. The 'employee organisations and unions' department deals with care groups within the work life. The 'health and safety' department deal with the health and safety of everyone's working environment and make sure that all the regulations are complied with. All businesses such as Manchester airport need to manage all the incoming and outgoing money. They also need to understand this information in order to plan what to do next. The finance department deals with these three areas; preparing accounts, paying wages and salaries and obtaining capital and resources. ...read more.

Conclusion

Logbooks are a useful way of recording actions so that information can be tracked down easily. They will be used more in larger organisations which have a lot of valuable information rather than a small business which receives and creates only a small amount of documents. [S1] Manchester airport has to obtain, organise and use a variety of resources including people and equipment. The operations task is to produce services by making the best use of buildings and land, equipment, people and materials.[S2] Manchester airport meets customers' needs through a range of activities; these activities may include market research, promotion and sales.[S3] All businesses depend on their customers to buy goods or use services. In return customers expect goods and services to be available when they want them, to be safe and reliable and to offer value for money. To keep a good relationship with the customers Manchester airport offers a range of customer services such as providing information, giving advice, providing credit facilities, delivering goods and providing an after sales service.[S4] [S1]HOW THESE ACTIVITIES ARE ORGANISED HOW COMPUTER TECHNOLOGY ASISTS THE PROCESS AND HOW GOOD ADMINISTRATION HELPS TO MAKE BUINESSES RUN MORE EFFICANTLY AND EFFECTIVELY. [S2]WHAT KINDS OF RESOURCES M.A NEEDS TO CARRY OUT THE MAIN ACTIVITIES AND WHY. HOW QUALITY IS CHECKED AND IMPROVE. IF M.A USES AUTOMATION OR COMPUTOR-AIDED PROCESSES IN PRODUCTION [S3]HOW THESE ACTIVITIES ARE CARRIED OUT. HOW THEY HELP MEET THE A&O. HOW I.T IS OR COULD BE USED TO HELP PROMOTE SALES. [S4]BRIEF OVERVIEW OF ACTIVITIES AND HOW THE WORK PF CUSTOMER SERVICES AFFECTS OTHER PEOPLE WITHIN MA ?? ?? ?? ?? Helen Wright Page 1 04/05/2007 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Ao1 : aims and objectives

    Also, being environmentally friendly has been met by Tesco's as in every Tesco Extra car park recycling bins have been provided so when customers are visiting the store they may recycle goods such as, paper, green glass etc. Tesco's are also successful for providing a competitive service as they compete

  2. Manchester Airport

    > 600,000 transit passengers (estimate). > 283,000 aircraft movements (estimate). > 250,000 tonnes of cargo. Airport - To achieve the targets set out over the next 12 years, the business has to attract more airlines, operating to more destinations, offering increased frequency, operated by larger aircraft with services through out the day.

  1. Business Aims and Objectives.

    `Value food`, which are for people on a tight budget or are shopping cheaply. They also have `healthy living` food for their healthy customers. This aim brings in more custom meaning more capital for the business expand. They also make sure all their prices are low enough to attract more customers into the store.

  2. Electronic Communication Methods used at Manchester Airport

    Building Management System This is used to monitor and control the condition of items of plant. This can be in the form of keeping the temperature at 21 degrees in a particular area, reading electricity meters and issuing bills or turning half the lights off at a set time to save energy.

  1. Mc Donalds stakeholders

    Therefore the suppliers are important stakeholders as they affect sales and customer service if unreliable. The supplier can charge interest rates which will have a direct impact on McDonald's profits. Also if there is a change in prices and for example the prices go higher then it would mean lower profit for McDonalds.

  2. Working in retail travel

    Selling also involves matching and meeting customers needs, therefore the better the match, the more the relationship between the agent and the customer will last in order to build customer loyalty. There are other aims to the selling process including: * Repeat business * Increasing customer satisfaction levels * Increasing

  1. Human resources

    lists seven advantages of family firms which are: commitment, knowledge, flexibility in time, work and money, long-range planning, a stable culture, speedy decision making, as well as reliability and pride. Van Voorhis K.R (1980) mentions some other advantages: * Personal dedication to customer service * Short communication channels * Closeness

  2. Business Report on Manchester Airport PLC.

    A PLC operates to make a profit. But Manchester Airport is a unique PLC because the shares are not sold to the public the council's own them, the councils are reluctant to give up control of the business: The Council of the City of Manchester - 55% The Borough Council of Bolton - 5% The Borough Council

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work