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Analysing Skills

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A Report Analysing the Skills Required for the Post of Customer Services Assistant at Tesco 1.0 INTRODUCTION To: Chris Williams (Checkout Supervisor) After receiving your email asking me to write a report on what skills are required for applicants looking to get the post of Customer Assistant. In my report I will be analysing the Tesco job description and person specification to see if they are completed accurately. All the information was gained from the Tesco official job description and the person specification provided by your company. This report will be submitted by Wednesday 30th September 2009. 2.0 FINDINGS 2.1 A Description and Analysis of the Employability Skills Required Employability skills are skills each person needs or should strive for in order to match the needs of the current economy. These include:- Time management - Keeping track of time is one of the most valuable assets available for people and organisations such as Tesco. If an applicant can understand how to manage one's time this can contribute extremely to the success of the person and company. Team worker - teamwork is an action between two or more people, where each person contributes their own unique skills and individual interests and opinions to towards their job to achieve common goals. ...read more.


This would also be a benefit to the customers as they would see the applicant gives his/her all to what ever query they have. Patience and Good interpersonal skills - often in business contexts interpersonal skills refers to the measure of a person's ability to operate within business organizations through social communication and interactions. An applicant with good interpersonal skills and patience would be ideal for our company because having positive interpersonal skills increases the productivity in an organization since the numbers of conflicts are reduced. Also showing patience would help customers who might need more help than others for example a person with a disability. Ability to work deadlines - Can we achieve anything without a deadline? If you set a deadline you will need to know the applicant will work as hard as they can to reach this set deadline to insure all work is completed. For example if you set a applicant to clean the broken class on isle three and the applicant didn't do it by the set deadline and a customer falls on the glass, this could evidently mean the customer could sue Tesco and bring a bad name to this highly praised company. ...read more.


Written Communication - is where the applicant would expresses his/hers ideas effectively and conveys information appropriately and accurately. This would be a benefit to Tesco as it could help the company learn of any problems going on in the business, if staff members write problems in a suggestion box. This can also be beneficial to customers as staff speak to a vast amount of customers and will have a wider knowledge of what they want compared to managing directors who don't work so closely with customers and members of the public. Also written communication is important because typical forms will need to be filled in if a customer needs to take a faulty item of clothing back then forms will need to be filled in correctly so that the item is sent back correctly and the customer is happy with the outcome. 3.0 CONCLUSIONS From completing this report I have learnt that the person specification and job description matched what Tesco are looking for in an applicant. During the interviewing stages if we come across an applicant with all the skills on the person specification then he/her will be a huge benefit to the company and the customers. ?? ?? ?? ?? ...read more.

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