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Analysis - ict cw project - estate agents

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Analysis Identifying a problem As the estate agent's system of working is on paper and cards, there would be a number of problems they may have had to deal with. One problem which would occur would be that there would be a great difficulty in updating customer information, this is very important as when the customers change any of their personal details such as addresses, telephone numbers, names, the estate agent will not be able to keep track of these things, leading to no contact with the customer. This could also result in them loosing business as difficulties could be faced when there are potential buyers of a property are then not able to proceed with their interest due to lack of communication and necessities of a company. The form in which the data is stored is also unreliable as it is stored on paper. ...read more.


Another problem that may take place is actually finding customer information when it is needed. When a property is available for purchase, the estate agents needs to find contact details of the potential buyers. The paper documents would cause them to loose business, as they would not be able to locate buyers as information is lacking and therefore it would not sell. The customer would be highly unsatisfied as they have not been successful and overall there would be a negative effect. The estate agents would need to devise a system to allow the company to find information easily and in a short period of time. The system would also need to be able to sort the customers into different groups according to details such as type of property and other areas. It would benefit the company as properties would be sold and everyone would be happy. ...read more.


To prevent this problem the agency would need to identify a way of storing data, which would not be threatened by the hard-hitting threat of natural disasters. The best solution would be a computer as back-ups and storage is available. Another problem that could be faced because of the lack of a computer system in the estate agency is the fact that it would be hard to send necessities such as mail shots to customers. The employees would need to type out (using an old fashioned type-writer) a letter; this would need to go through the process of photocopying and enveloping, addressing, stamping etc. This process would be quite lengthy compared to through he use of a computer. I would be very boring and tedious and a waste of vital moneymaking time. This problem could be avoided through the use of a system that allows customer names and addresses to be merged into documents automatically, which would save a lot of money, effort and valuable time. ...read more.

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