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BNC BUSINESS UNIT 19 P4

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Introduction

P4 In this section I will identify what skills are needed to make an effective team member, I am going to discuss communication skills and personal organisation. The following are the key communication skills of an effective team: * Good self presentation * Tact * Dealing with conflict * Concern for others * Listening skills * Questioning skills * Sincerity * Clear expression of ideas Good communication skills are essential in making an important contribution to a team. Different elements of these are outlined in the following paragraphs. In our event unit 18 I kept an upright body posture to help me communicate my message in a confident way, for example I avoided crossing my arms in a defensive position when speaking to people, when listening to someone else, I would smile, frown, laugh or be silent at appropriate times to show that I understand and to give feedback when working in a team work situation. Tact is a very important teamwork skill. During my event unit I respected others and their ideas; I tried not to consciously abrupt or cut off other people while they are still trying to say something. ...read more.

Middle

Ensure you arrive on time and have done the appropriate background work. E.g. if the meeting is to discuss an action plan, you need to ensure that you have completed all the actions required from the last meeting. If you are being asked to present information you should ensure that it is set out in a summary paper that is clear and easy to understand. Dates of meetings and other important team activities should be put into your diary, you need to monitor that you haven't double booked meetings on your calendar. * As a team member it is important to be able to identify key issues facing your team. Consider what these issues are and then about the best ways of presenting them to your team. E.g. an issue we had in our event unit was that we didn't confirm what we were going to sell so we had a team meeting to resolve this issue. Having identified what the root causes of these issues were it was necessary to broach them in a tactful and sensitive way. * Teams should create schedules laying out when activities have to be carried out. ...read more.

Conclusion

Jus before the deadline date people regain focus- but often it is too late. This happened quite a lot in our event unit 18 as, to be honest, we are teenagers and easily distracted by internet gaming, online shopping, but thanks to our manager and teacher we were motivated to maintain focus and we held a successful event before it was too late. * Openness to criticism - we should all be open to criticism in order to improve ourselves, good criticism should focus on processes rather than judgments about people. E.g. when I created a business logo, I went round the group and asked them whether they liked the design or not, from their feedback, I tweaked my the original logo and created a couple of other logos, from which the whole group, picked one, this brought the group together and made us feel more like a team. 'That didn't work, perhaps we could do it this way' is positive criticism which helps the team move forward. If providing criticism is focused on processes then we should accept it in a good spirit. Process criticism helps us to make improvements to our practice. I think that these skills were important for my unit 18 event and in general too. ...read more.

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