• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

BP must always review the effectiveness of different support roles to ensure success for the company.

Extracts from this document...


Transfer-Encoding: chunked BP must always review the effectiveness of different support roles to ensure success for the company. There are many different requirements and reviewing methods that BP can make use of to review effectively. The first step in the review process is to identify all of the user requirements. These include diary systems, telephone systems, communication systems, office equipment, archiving material and different methods of communication. Firstly, BP will need to identify what current systems they have in place. Support roles can make use of diary systems. Diary systems can be paper based and also electronically based. Paper based diaries are good because they are easy to carry around which means it is useful in meetings and they can write down quick diary entries and can see what appointments you have for the day. Although, they do not give you reminders when a meeting or task is coming up or inform other team members if you are able to attend or not. On the other hand, Electronic diaries are the most used diary system in the business for instance, Outlook. They are good because they it is quick and easy to make entries and can give you reminders when a meeting or deadline is coming up in which a paper based diary cannot do. ...read more.


They will also make use of office equipment. They will need to make use of computers in order to complete their work and send emails to work colleges. They will also use printers and photocopiers, this is important if handouts need to be given or print outs need to be made. Also, they will use telephones to communicate people however, in some companies they don?t use telephones but just use electronic communication systems. Lastly, another important piece of equipment is headsets, these will be used when calling people and will be used in meetings. Office equipment is very vital in the workplace and are all very beneficial. Support roles will also need to store and archive material. Data archiving is the process of moving data that is no longer actively used to a separate storage device for long-term retention. It can be done in two different ways, physically or electronically. Electronic achieving will be done on the computer and may be done on certain websites like SharePoint where employees can access it at a later date. It can also be done physically where the information is put into boxes and is stored for employees to access later on. ...read more.


Once feedback is acquired, they must analyse the data for positive feedback. They can then use this feedback if one department is very good at one thing and then they can implement it into other departments so that all are working at the same high level. They will also take the negative feedback and will create an action plan so that they can resolve the issues. Analysing the feedback will provide suggested changed and proposals which can help when creating an action plan. Lastly, they will then implement the new changes and monitor if the changes are making differences. The review process will then happen again making sure the new changes are now positives and work on any other further negatives. It is very important that BP do this. The main reason is to make employees happy. If employees are unhappy with user requirements then they will be less motivated to complete good work. Also if user requirements are not working it can have direct impact on work and could be the prevention on why employees can?t do certain tasks such as having equipment broken like computers will mean the employee cannot work. Or if the telephone system is down then employees won?t be able to contact important people and thus cannot complete work. Therefore it?s important that BP are constantly reviewing as it can result in increased productivity. Unit 33 M2 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Marked by a teacher

    Business information and communication at Tescos.

    3 star(s)

    Information security management deals with maintaining the integrity and availability of organisational information and knowledge. Much information security management focuses upon digital data; however, the subject also covers records and knowledge management. It is important for Tesco to have the right information available as and when they need it, in

  2. Marketing plan for Trung Nguyen coffee company.

    coffee is priced up about 15% to 25% higher than the market average but fair enough for the high quality, unique experience offered. According to Trung Nguyen pricing strategy, price range from 4,109 KRW (about $3.20) for a cup of Vietnamese Robusta to 14,000 KRW (about $10.90)

  1. Understanding business ethics- BP and the Gulf of Mexico oil spill

    This means poor customer satisfaction in restaurants in Eastbourne and less sales however they will overcome this by going to other sources. Businesses may come into distribute in surrounding areas of the Gulf as they cannot meet demands meaning poor reputation.

  2. John Lewis company anaylsis

    What makes a self-motivated workforce that's inventive and resourceful? What will make people stay with a company and help it grow? Inspiring the staff of your company, takes time, effort and consistency. It's about creating a culture that inspires self-motivation as well as providing the security to develop and innovate.

  1. PEST is a planning tool which is used by a business to evaluate and ...

    could directly affect their ability to achieve the aim / objective of becoming the savoury product UK market leader, this is because Ginsters may have less customers because they are targeting their food at a smaller target market than they could potentially target their products at.

  2. D2 Evaluate the effectiveness of business information and its communication as key contributors to ...

    Communication skills Formal /informal Formal /informal information refers to the format in which the information communicated within the business is in. When communicating information to audiences such as customers or even for business reports, information is communicated in formally and uses professional and technical language.

  1. Report on BP

    BP holds themselves to the highest ethical standards and behave in ways which earn the trust of others. They care about the consequences of their decisions, large or small, on those around us. Excellence-BP work in a hazardous business and are committed to excellence through the systematic and disciplined management of their operations.

  2. Business Ethics and BP

    By having a better reputation, it will not only get a better rating in the newspapers, but may also get more customers and more repeat custom. 1. The workers- because they?ll be happier for having better working conditions, higher pay and a better local community.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work