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BP must always review the effectiveness of different support roles to ensure success for the company.

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Transfer-Encoding: chunked BP must always review the effectiveness of different support roles to ensure success for the company. There are many different requirements and reviewing methods that BP can make use of to review effectively. The first step in the review process is to identify all of the user requirements. These include diary systems, telephone systems, communication systems, office equipment, archiving material and different methods of communication. Firstly, BP will need to identify what current systems they have in place. Support roles can make use of diary systems. Diary systems can be paper based and also electronically based. Paper based diaries are good because they are easy to carry around which means it is useful in meetings and they can write down quick diary entries and can see what appointments you have for the day. Although, they do not give you reminders when a meeting or task is coming up or inform other team members if you are able to attend or not. On the other hand, Electronic diaries are the most used diary system in the business for instance, Outlook. They are good because they it is quick and easy to make entries and can give you reminders when a meeting or deadline is coming up in which a paper based diary cannot do. ...read more.


They will also make use of office equipment. They will need to make use of computers in order to complete their work and send emails to work colleges. They will also use printers and photocopiers, this is important if handouts need to be given or print outs need to be made. Also, they will use telephones to communicate people however, in some companies they don?t use telephones but just use electronic communication systems. Lastly, another important piece of equipment is headsets, these will be used when calling people and will be used in meetings. Office equipment is very vital in the workplace and are all very beneficial. Support roles will also need to store and archive material. Data archiving is the process of moving data that is no longer actively used to a separate storage device for long-term retention. It can be done in two different ways, physically or electronically. Electronic achieving will be done on the computer and may be done on certain websites like SharePoint where employees can access it at a later date. It can also be done physically where the information is put into boxes and is stored for employees to access later on. ...read more.


Once feedback is acquired, they must analyse the data for positive feedback. They can then use this feedback if one department is very good at one thing and then they can implement it into other departments so that all are working at the same high level. They will also take the negative feedback and will create an action plan so that they can resolve the issues. Analysing the feedback will provide suggested changed and proposals which can help when creating an action plan. Lastly, they will then implement the new changes and monitor if the changes are making differences. The review process will then happen again making sure the new changes are now positives and work on any other further negatives. It is very important that BP do this. The main reason is to make employees happy. If employees are unhappy with user requirements then they will be less motivated to complete good work. Also if user requirements are not working it can have direct impact on work and could be the prevention on why employees can?t do certain tasks such as having equipment broken like computers will mean the employee cannot work. Or if the telephone system is down then employees won?t be able to contact important people and thus cannot complete work. Therefore it?s important that BP are constantly reviewing as it can result in increased productivity. Unit 33 M2 ...read more.

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