• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

BTEC Business. Organisational Structure in different types of business.

Extracts from this document...


P3 The main purpose of an organisational structure is to help everyone know who does what. To have an efficient and properly functioning business, each employee in that business needs to know that there are people to handle each kind of task. At the same time, an organisational structure essentially makes sure that people aren't running up against each other or arguing as everyone will be doing their own little bit. Another purpose of a structure with clearly defined roles, functions, scopes of authority and systems is that it will help make sure your people are working together to accomplish everything the business must do. Additionally, an organisational structure is to establish lines of control and communication. Benefits of a clear organisation structure(2) An organisational structure is the framework that helps employees achieve their goals and do their jobs but a very clear organisation structure will make it a lot easier for the employees of a business to complete their job since they'll know exactly what they need to do and also who they report to if anything goes wrong. Also, a clear organisational structure could reduce the percentage of redundancy by eliminating extra and unproductive processes. Organisational Chart(3) An organisational chart is a diagram that shows the structure of an organization in terms of relations among personnel or departments. ...read more.


Human resources functions include: * Advertising job vacancies * Arranging staff training and encouraging continuous professional development * Checking health and safety and keeping accident records * Notifying staff of promotion opportunities Customer services Customer service is concerned with looking after customers at all stages of their relationship with a company. Customer services functions include: * Answering customer enquiries about products and services * Solving customer problems * Analysing records of customer complaints to resolve problem areas * Providing after-sales service, including replacing damaged goods, Arranging for repairs or for spare parts to be obtained and fitted Marketing The marketing function is responsible for identifying, anticipating and satisfying customer requirements. Market involves carrying out market research to find out which types of customers make up a particular market, what they want, where they want it, how they like it and at what price. Marketing functions include: * Producing and distributing publicity materials, such as catalogues or brochures * Promoting products and services through a variety of adverting and promotional methods like TV, online, or sponsorship * Analysing market research responses and advising senior managers of the results and implications * Designing, updating and promoting the company website Sales The sales function is responsible for getting customers to buy what the company produces. ...read more.


For example British Gas is split into residential energy supply, energy services and business energy services and supply The same is done with all the other product groups except for Centrica storage because Centrica doesn't have customers it just processes and stores energy. On the other hand, Direct Energy and Centrica energy are structured in a similar way to British Gas with a flat structure consisting of the types of customers at the bottom. Images of how Direct Energy and Centrica energy are structured are below. Finally, Centrica is then divided into geographical areas for the call centres. For example British Gas's call centres would consist of a call centre manager then below the manager would be 14 teams with 12-15 workers per team. Martin House Hospice Martin House is structured in a fairly simple way. They are structured by functional area and type of customer in order to keep themselves organised. The Martin House functional structure includes: * A care team * A cook team * An admin staff, * A care staff, * Volunteers, * Office staff, * A Fundraising team * Doctors * Social workers and many more Martin House are also structured in types of customer. Within Martin House they have a teenage unit where they have personnel who only deal with teenagers and then they have a separate who deal with the normal children unit. ?? ?? ?? ?? ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Structures, Objectives & External Influences section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Structures, Objectives & External Influences essays

  1. Marked by a teacher

    Marketing Management - Swisher Mower and Machine Company.

    5 star(s)

    * The less profitable Private Label could cannibalize 300 units of the sales of more profitable Ride King annually in 1997 and 1998. What is more, the cannibalization rate could be higher than estimated 300 units a year. * Additionally, SMC had to bear the risks associated with the private label plan.

  2. Btec National Business Level 3 Year 1 - Exploring Business Activity

    Microsoft's search market share jumped 0.4 percentage points from February to March, giving it 10.9 percent of the total market. Conclusion They have to reduce the number of Homeless families in bed breakfast for longer than 6 weeks to zero in line with the November 2007.

  1. The Business Environment Coursework. Describe the type of business, purpose and ownership of ...

    Pressure groups do a lot of work to encourage companies to act in a more ethical way, is a business makes decisions it may affect the work they are carrying out, although it is their choice to respond to what the business does.

  2. Explain the purpose of keeping accurate financial records.

    Profit and Loss Account This is a financial statement which represents the revenue that a business such as SPA Ltd may have received over a period of time, and the corresponding expenses which have been paid. The profit and loss account shows the profit and the uses to which the profits have been put.

  1. Introduction to J Sainsbury plc

    The culture of Sainsbury's is a role culture or bureaucracy. The role culture or bureaucracy of Sainsbury's is typical of bureaucracies with a formal structure, which is hierarchical. It has many layers of hierarchy and is based on a top-down approach, with an emphasis on communication down the line.

  2. Differentiate between strategic planning and operational planning.

    As time changed, so is the way business used to be, companies nowadays simply can't just sell what they think is profitable but must also include a sense of social responsibilities within their trade with consumers. Customers will increasingly look for demonstrations of good corporate citizenship.

  1. Organisational structures - ASDA+West Cheshire College

    Stakeholders - Customers Customers expect a high quality service of the organisation, and if it is efficient they will spread the word and give West Cheshire College a good image therefore West Cheshire College can grow and increase the customer service by the word of mouth of its existing customers.

  2. Investigating Business. Tesco PLC. I will be describing the aims and objectives of ...

    place cheaper for these products, then sooner or later Asda?s may backfire this promotion by going on TV stating that their prices are cheaper and that they have evidence and statistics from secondary research sources (moneysupermarket.co.uk). If this backfires for Tesco?s at every single time then it most probably shows

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work