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Buisness at work

Extracts from this document...

Introduction

BUSINESS AT WORK ZAINAB GULZAR Contents Page Introduction. The organisation that I have chosen to base my assignment on is Asda. The reason why I chose Asda was because my parents do their shopping from Asda, so if I need some information I can easily go there with them. The aim of this company is to make profit. Also, another reason why I chose Asda is because it is a well-known company. Asda provides products in the form of goods and services. It sells all sorts of products such as clothing, home, leisure and foods, which are frozen, tines and refrigerate. It is well known for its cheap, fresh and good quality fruit. It also sells alcohol, sweets, cigarettes, newspapers and magazines. Asda usually has good promotions on their products. That way they sell more and at the same time they satisfy their customers too. Asda is said to be Britons best value retailers, it became part of the Wal-Mart family in June 1999. Asda was formed by a group of farmers from Yorkshire and now has 259 stores and 19 depots across the UK. It employs people and they have a well-deserved reputation for being the best and the friendliest in the industry. Asda has been running for 5 years and has been voted for the top 10 UK employer. Brief Description of the Assignment. In this assignment, I am going to write about Asda as I have chosen to base my assignment on Asda. Firstly, I am going to describe Asda's ownership type and will go on to writing about its advantages and disadvantages of that particular ownership type. I will also explain Asda's objectives and will go onto writing about how successful it is at meeting those objectives. Than, I shall describe Asda's main functional area helps Asda meet its objectives. After that I shall give a description of the management style and culture of Asda. ...read more.

Middle

Autocratic style - the head office make all the decisions by keeping all the authority to themselves, they do not delegate much or share information with employees. Employees intend to be less motivated. Democratic Style - The democratic manager allows the employees to take part in decision making. Employees tend to be more motivated and this style also suits a flatter business structure, which has many layers through which communication has to pass. Laissez Faire style - The manager here allows the workforce to get on with whatever has to be done and has little input in the way of directions or control. Suites a small teamed structure. The culture of Asda is built on manipulation to customers and some organisation. Advertising posters, adverts and the Website that Asda produces does this. Although, Asda may try to mislead people who work for them and some who shop from them by attempting to make them think it is a democratic style organisation, when in fact it is an autocratic styled organisation. We know that in order for an enormous firm to work properly and efficiently, somebody has to be at the top of the triangle, and that is the Chairman of Asda. This means that Asda is an Autocratic Style run firm, which needs a leader to declare when things need improving or changing. To have an Autocratic Style based business like Asda, it should contain certain conditions such as: - Managers always make decisions - They are always obeyed by employees - The employees are less motivated as they are told what to do and when to do so - Hierarchical structure, there is a boss on the top and employees are structures at the bottom Still, businesses that are run on a Democratic Style culture have a similar company working fundamental. Democratic style firms rely on the managers to make decisions but staffs are consulted on all decision making. ...read more.

Conclusion

Quality assurance is concerned to make sure products are produced to predetermined standards. The aim is to produce with zero defects. Total quality management: Total quality management is concerned with creating a quality culture, so that every employee will seek to delight customers. Some Companies might add value to increase profit for the business. E.g. Asda charges more for a cake, freshly baked, for 40p, whereas in a bakery, the same cake is for 80p. This is the production process of adding value. The added value makes the product more profitable because it makes the product more suitable and convenient for the customer, therefore, customers are willing to pay more. Also, it is a one stop-shopping trip. Asda adds value to products for businesses profits and survival. Even though Asda is a large organisation, it still has to survive for future purposes and has to satisfy customers. This is mainly why Asda is manufacturing goods at different quality and at different prices. Asda produces quality for their customers continuously in all their products and services, this can be said because customers are walking out of Asda with a smile on their face and its not long when you will see them back in the store doing more shopping. (Repeat business) Asda attributes towards training for their store on a consistent base because of the labour turnover. They discipline staff and give staffs certain situations to deal with within the working environment. Asda has its own inspectors, who do daily checks on the products at Asda. Once they have checked their products and services, they let the specific department know of the improvements needed its suggestions. By doing this Asda can maintain quality. Another quality control Asda has within its organisation is customer hotline. This is open between certain hours on certain days. Using an example of a quality assurance control system from another company or from theory, evaluate how it could affect your business performance, e.g. meeting objectives, the performance of functions. ...read more.

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