• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. 11
  12. 12
  13. 13
  14. 14
  15. 15
  16. 16
  17. 17
  18. 18
  19. 19
  20. 20
  21. 21
  22. 22
  23. 23
  24. 24

Burger King HR

Extracts from this document...


Contents Page Introduction Page 3 Roles and Responsibilities - Pages 4-5 Evaluation of roles and responsibilities Qualities Pages 6-7 Evaluation of qualities Qualifications Pages 8-9 Evaluation of qualifications Training and Development Pages 10-11 Evaluation of training and development Motivation Pages 12-14 Evaluation of motivation PEST Pages 15-17 Evaluation of PEST The Recruitment Documents Pages 18-21 Evaluation of the recruitment documents The interview process Pages 22-23 Preparation for an interview Questions for Interview The interview Task Pages 24-25 Analysis of my Interview Conclusions and Recommendations Pages 26-27 Burger King Company Profile Burger King is a Fast food restaurant first opened on December 4th 1945 in Miami, Florida by two gentlemen James McLamore and David Edgerton. However the first Burger King was not known as we know it today as it was firstly launched as 'Insta Burger King'. Although it started off as a simple fast food service it is now a large international chain of fast food restaurants. To this day there are now more than 11,200 restaurants in 91 countries worldwide. Up until 1989 Burger King's biggest competition was Wimpy until they were bought out by the largely growing Burger King. At present, Burger King is a major franchise across the world, also owning over two hundred 'Hungry Jack's' restaurants across Australia. With over fifty years of experience Burger has vastly grown in the Fast food Industry and dominates a large market share along with other Fast Food restaurants such as McDonalds and KFC. Roles and Responsibilities In this section I am going to explore the different roles and responsibilities of the different positions available in Burger King. Roles and Responsibilities of a Manager A manager runs the business on a day-to-day basis and is responsible for specific tasks such as organising resources for the business. A Burger King Manager ensures Burger King runs smoothly and that employees are working well through monitoring their work and motivation. ...read more.


Burger King does provide good hygiene conditions and security. Belonging and Love needs aren't really met as although they work in teams Burger King do not provide team building activities such as weekends or any social events. This theory mainly addresses the needs of employees. Frederick Winslow Taylor Taylor's primary idea was that workers are mainly motivated by pay. Therefore his theory was that if you break down production into a set of small tasks and only pay for the amount of product each employee produces, this would motivate staff and increase productivity. At the beginning this seemed like a good idea as productivity increased and workers were only paid for how hard they worked. They began to build specialised skill for the specific area and businesses were more efficient as less staff were needed. However, employees soon became to dislike Taylor's approach to motivation as they were given boring, repetitive tasks and were being treated no better than human machines. Certain aspects of this theory do apply to Burger King. Burger King pays their employees hourly, not piece rate, and has set areas in which people work- these can either be tills or kitchen staff. This provides competition between the two areas which can build motivation as to which area can work the best. However Burger King wouldn't realistically be able to pay employees on their productivity as each area has different tasks, some of which can't be measured, such as working on the tills. This theory addresses mainly the performance of employees. Frederick Herzberg Herzberg believed in a two-factor theory of motivation. Job Enlargement- Workers would be given a greater range of tasks to perform (not essentially more challenging) which should make the work more interesting. Job Enrichment- Involvement of workers being given a wider variety of more intricate, interesting and demanding tasks surrounding a complete unit of work. This should then give a greater sense of achievement. ...read more.


The key to any good interview is to develop on the answers given by the candidate and extend the knowledge of that area, i.e. What examples could you give me of when you have carries that out? The questions asked need to be relevant to the position advertised which is why relating them to the recruitment documents are so important. If you are interviewing for a managerial position you wouldn't ask, 'How would you deal with difficult customers?' as it is unlikely for a manager to spend much time communicating with customers. The Interview Task For this task we were put into groups and carried out a panel interview for a managerial post at Burger King. Before we carried our interview out for a managerial position at Burger King there were a number of factors we needed to consider: * What questions would be suitable and relate to the recruitment documents. * What were the main skills we were looking for to fulfil the position. * How did their personality reflect their interest in working for Burger King. * How were we going to judge their: - Appearance - Attitude - Body language As the interviewers we decided that it was a necessity for us to dress smart as we would be representing Burger King. On our panel we had three people, all carrying out the same role of asking the candidate questions in turn. We used three people as we were interviewing for a managerial position, which we believe would require more than one opinion on the candidates. This way the interview is less biased towards the potential employee as there is more than one opinion. The type of questions we decided we were going to ask was: * Did you find us ok? - This helped to create a welcoming atmosphere, to calm any nerves of the candidate. * How have leadership skills benefited you in your previous job? - This helps the interviewer get a greater understanding of a candidates previous work experience. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    Teamwork: works co-operatively and collaboratively with others and acts in ways that will support the overall success of the McDonald's team. Speed: productively works quickly and continuously during the shift, works hard while on shift. Accuracy: ensures work is right first time, attends the critical details.

  2. Describe, with examples, how working environment can impact on motivation and contribute to an ...

    * 'Buddies' and mentoring Mentoring schemes are growing in popularity. They offer employees a one-to one relationship with a mentor, someone with greater experience and a willingness to listen and advice. The mentor and the mentee meet regularly and discuss aspects of the mentee's job, such as career development.

  1. Recruitment. I am writing this report to describe how each organisation plans and conducts ...

    This information will help the interviewer to make up his/her mind whether to accept or reject certain candidates. Some information which they might record to help them choose is: 1. Special skills which the applicant may have. 2. Personality 3.

  2. Teamwork. There are several reasons why a business may organise their staff into teams. ...

    They argue that many factors, not just money can motivate workers. McGregor argued that the Theory Y manager believes: * Employees are ambitious and self-motivated * Workers are anxious to accept greater responsibility and are able to exercise self-control * Workers enjoy work and will be imaginative * Workers want

  1. Free essay

    In this task I am required to define motivation and retaining staff, methods used ...

    according to their performance in order to persuade them to do good but this wasn't a good idea in some businesses because some staff worked at their job not for money but for their interest. Businesses have places where staff members can have a break from work and talk to

  2. Motivation within a workplace - examples from Asda.

    buy is more than the net pay they give up to buy them. ASDA gives it employee a choice on how much they wish to pay, the shares are held in a trust for the employee while they are employed by ASDA until they decided to sell them.

  1. M1 - Assessment of how managing the human, physical and technological resources can improve ...

    thieves that could appear in the store and be dangerous to lives of people that appear in the store will be able to serve customers without fair and stress. In addition, customers who know that Marks & Spencer has insurance they would feel safe and protected when shopping in the store.

  2. Describe the theory of Taylor. Explain how it would be implemented in Waitrose.

    have to use in Waitrose, or techniques they need to learn in that area which will enable the workers to become experts in working in that part of the company, which will ensure that the products they produce are at high quality to meet the customers standards.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work