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Business At Work - Tesco

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Introduction

BUSINESS AT WORK COURSEWORK Tesco communicates internally and externally. Externally, it communicates with: - * Its customers * Product and goods suppliers * The government and local councils * The wider public * Contracted services like transport, cleaning services * Their business partners and competitors * Charities * Service providers like banks * Recruitment and job centres Internally, Tesco communicates with: - * Staff * Its lines of authority i.e. managers, directors, employees * Departments and functions working together * The head offices * Other small tescos like the express ones Depending on different circumstances, Tesco communicates with different people or other functions differently mainly basing on: - * The nature of the message * Importance of feed back * Degree of formality * The importance of speed delivery and feed back * Costs and expenses for the method * Organisations culture * Need for a hard copy Tesco uses different types of technology in its business ranging from:- Phones Managers make phone calls to each other within the company and also with other members like directors, supervisors and the head offices. This is usually used when a quick reply is needed and no hard copy required. ...read more.

Middle

They use in situations like when they are passing on messages from supervisors to one another, when they are communicating together as friends and if there is any urgent thing to say. Mobile phones Like phones, managers and use mobile phones to call up their colleagues especially when they want to talk to a specific person since all of them hold their own mobile phones. They are the kind of phones that the security guards also use to co-ordinate security on the premises. Videos Tesco has video sessions which they can arrange for workers to inform them about any new changes made in the company. They also use them as a way training new recruits as a lot of information can be said and learnt within a short period of time and very cheap The use of technology has had many impacts on Tesco both internally and externally namely: - Internally * It has increased the way information is sent and shared through out the whole business * This has changed the way the company carries out its tasks * It has improved the company's efficiency since information is delivered quickly * The different management departments can communicate more easily and efficiently by internal telephones and communication links saving the company a lot of money. ...read more.

Conclusion

* It's very inconveniencing for the business when installing new cables for new technology in the business because of all the drilling that has to be done on site. * During video sessions, some workers might find them boring and therefore not gain anything out of it. Advertising on the internet The web page above shows how Tesco advertises on the internet world wide. It also shows persuasive information about how they have reduced their prices therefore cutting down the shoppers bills and as if that's not enough, they go on to say that this is happening everyday. This is all done to attract customers therefore promoting themselves. HOW THE INFORMATION MOVES THROUGH THE ORGANISATION Head office By use of phones, e-mails, fax, texting Store manager Duty manager By use of word processed work, meetings Phones, direct speech Staff Customers From the chart above, we see that Tesco uses a chain type of communication channel. Information is sent from the head office down the hierarchy to the appropriate people. All the commands come from the head office. The people down the hierarchy just carry the tasks as told or pass them on to their final destination. Compiled by Anthony Nuwagira ...read more.

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