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Businesses need to communicate with a range of individuals and organisations, including their own customers, their competitors and their suppliers as well as their own employees. Good communication is essential.

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Section 3: Communication. Businesses need to communicate with a range of individuals and organisations, including their own customers, their competitors and their suppliers as well as their own employees. Good communication is essential if the business organisation is going to achieve its aims and objectives as communication is at the heart of all processes that occur within functional areas, between functional areas and between organisations. Communication Is the process of passing information or data from one person/organisation to another person/organisation. The information or data that is passed between the two parties can be of a formal or informal nature and is classified as internal or external. Define the following business terms: 1. Formal Communication: An important method of communication that is required between the two parties. 2. Informal Communication: General gossip. 3. Internal Communication: Communications between people within a single business organisation. 4. External Communication: Communications between someone in a business organisation and someone outside- perhaps a customer or another business. All organisations need to have good, clear paths of communication so that: * Everyone is clear about objectives * There is a smooth and accurate communication both within the organisation and between the organisation and individuals, bodies and organisations. ...read more.


Giving little information about certain things. Reports Internal How the business is doing. Information could be wrong. In a meeting. Memo's Internal They are cheap and quick and easy to produce. Could get lost. Can be miss interpreted. For information that doesn't require a response e.g. a room change or phone call etc. Face-to-face meetings Internal You can give important information to the person directly. You can give them confidential information privately. People can over hear your conversation and they could tell other people. The person could get violent. Take along time to organise. Expensive. Don't always come to a decision. Giving personal information to someone e.g. merging businesses together and giving confidential information like redundancies. Shared databases Internal You can tell a group of people in one go. Other people can read the notice. It takes time Sending non-important information E-mail External You can send information fast and direct. People can read the message by hacking into your computer. Sending non- important information. Letters External Business letters are more formal (important) ...read more.


People can add objects or viruses to the website, which could ruin the communities, trust for the business. Telling the world all about the business and how it runs. Websites External They are easily accessible, they reduce paper work. They can be changed easily. Advertisements. Intranet Internal Only people in the system can see it so it is secure. They can be easily changed. Information for all the people that go on the intranet. Conferences Internal People within the group are the only people that are involved in the discussion. Takes time to organise. People can tell people outside the meeting causing the business to have difficulties if things go wrong. Telling people non - important information. Videos External Very informative, accessible at all times. Easily destroyed. Can get recorded over. Showing groups of people large amounts of information Fax External Telephone (including mobiles) External Electronic data interchange External News Letters External Video conference Internal Internal Internal Web-Cast Internal Press release External Notices External The appearance and quality of the documents produced by a business is very important. The organisations documents reflect the image of the business. ...read more.

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