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Case study on how the orgnisations uses ICT in their firm. The organisation that I have chosen is IBM.

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Introduction In unit 2 serving orgnisations it requires me to make a case study on how the orgnisations uses ICT in their firm. The organisation that I have chosen is IBM. IBM was incorporated in the State of New York on June 15, 1911 as the Computing-Tabulating-Recording Co. (C-T-R), a consolidation of the Computing Scale Co. of America, The Tabulating Machine Co., and The International Time Recording Co. of New York. IBM got started going in the 1950's, which will go down in history as the decade in which the disk storage industry was born and IBM led the way. On September 13, 1956, a small team of IBM engineers in San Jose, California, introduced RAMAC(tm) (Random Access Method of Accounting and Control), the first computer disk storage system. At IBM, they strive to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. They translate these advanced technologies into value for their customers through their professional solutions and services businesses worldwide. IBM is a worldwide business but was first formed in the United States. IBM's earnings per common share of �1.33, a 10 percent decrease compared with diluted earnings per common share of �1.48 in the fourth quarter of 2000. Fourth-quarter 2001 net income was �2.3 billion, a 13 percent decrease from �2.7 billion in the year-earlier period. IBM's fourth-quarter 2001 revenues totaled �22.8 billion, down 11 percent (8 percent at constant currency) compared with the fourth quarter of 2000. My uncle is employed by the IBM in London and I am going to investigate this company by looking at the IT departments. I was able to interview my uncle about the business and I am going to investigate IBM by doing research in the Internet and organising interviews to find out more. The Main Aims + Functions of the Organisation The main aim of IBM is to improve the technology of computers the people are using today like for computers and to provide the customers with the best services available. ...read more.


Each employee's workstation all consists of CPU, VDU, keyboard, and mouse and a desk to keep their files on and make notes. They input the data and process it in the computer and then output the data that is the printer. The machines are all networked. They have not got specialised software but main software they use is Microsoft Word, they use this software to process their data and all the information gathered and output the data in the printer to finalise their reports. The improvements that can be made to the department are faster machines and a colour printer so they can see the highlighted points in the text. They also would like to have specialised software which would consist of sending information to the other departments within the firm e.g. they've made a decision and then will let that decision would be sent to that department to all employees automatically. HR (Human Resources)/Personnel Each employee in the department has a workstation to their selves. They each have computers, which consist of CPU (central processing unit) and a VDU (visual display unit) a keyboard, mouse to input the data and an output the data they have a printer. In the department the computers are networked. They have got specialised software, which is drawing packages to design the product, and the other software is for product development to develop the product more professionally designed. They also use Office 2000 mainly word and excel and database on excel they calculate all the values and in the database they store records of people and their wages etc. They also say the improvements that they can make is to get the latest software and hardware so they have got the latest versions so they can get their work done much better in standard. They would also make an improvement on upgrading all the machines so it will be faster and with more memory. ...read more.


Martino General Manager Strategy and Marketing TECHNOLOGY GROUP John E. Kelly, III Senior Vice President and Group Executive Michel Mayer General Manager Microelectronics Division SALES AND DISTRIBUTION J. Michael Lawrie Senior Vice President and Group Executive Colleen F. Arnold General Manager Global Communications Sector Jerry Cole General Manager Global Financial Services Sector Michael E. Daniels General Manager IBM Americas Mark W. Elliott General Manager IBM Europe/Middle East/Africa Larry Hirst General Manager IBM UK and Ireland Kakutaro Kitashiro General Manager IBM Asia Pacific Henry W. K. Chow General Manager IBM Greater China Group Takuma Otoshi General Manager IBM Japan Marc Lautenbach General Manager Global Small and Medium Business Hans-Ulrich Maerki Chairman IBM Europe/Middle East/Africa Douglas L. Maine General Manager ibm.com Christian Nivoix General Manager Global Distribution Sector Peter T. Rowley General Manager Global Business Partners Curtis H. Tearte General Manager Global Public Sector Stephen M. Ward, Jr. General Manager Global Industrial Sector SOFTWARE GROUP Steven A. Mills Senior Vice President and Group Executive Rodney C. Adkins General Manager Pervasive Computing Louis J. D'Ambrosio General Manager Worldwide Sales and Marketing Robert J. LeBlanc General Manager Tivoli Systems Janet Perna General Manager Database Management Solutions John A. Swainson General Manager Application and Integration Middleware Al W. Zollar General Manager Lotus STORAGE SYSTEMS GROUP Linda S. Sanford Senior Vice President and Group Executive SERVER GROUP William M. Zeitler Senior Vice President and Group Executive Daniel R. Colby General Manager Enterprise Servers Val Rahmani General Manager Web Servers Susan M. Whitney General Manager xSeries Irving Wladawsky-Berger Vice President Technology and Strategy Working Independently I have worked independently by myself because I have done research by looking into the organisations main and functions, structure of the organisation, function of each department, customers and suppliers, relationship with the outsiders, ICT Provision For Each Of The Department, how information is passed around the organisation, specialised software and also had arranged interviews with the head office and branch manager. I used the Internet to find out more about the business like what are their main aims and objectives for the business and also looked into the annual reports. ...read more.

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