• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Communication in a business:

Extracts from this document...


Communication in a business: Communication is means of making contact. The contact may be between people, organisations or between places. It is the process by which the business passes knowledge, information and even items to others. Communication is one of the most important activities of any organisation. Its used within the firm as a means of controlling its operations, coordinated the activities of departments and employees and motivating personnel. Communications also provides important external links between the firm and its suppliers and customers. Communicating in business must cover Listening, Speaking, reading, writing and information technologies. Listening: Listening involves: > The process of physically hearing a message > Interpretation of the message > Evaluation, when a decisions are made on how to use the information A problem with listening can be that, unless you are making notes at the same time, much of the received is forgotten and not followed up. ...read more.


role as a communicator > The receptiveness of the listeners > The listeners own knowledge of the subject Writing and reading Written messages vary from the very simple to the very complex. The following are some examples of situations where written communications are appropriate: > The information needs to be received by several people in different places > The information is highly complex, requiring extensive study > The information needs to be referred to over a period of time Some types of written communication are more easily read than others. For example, company accounts and other financial and quantitative information maybe complex and require the reader to have specialist background knowledge. The target audience and nature of the information are very important factors take into consideration when deciding how to present data. ...read more.


Organising The various sections of the firm must be organisation and coordinated so that they carry out the part they must play in the control and operations of the organisation's activities. Direction Circumstances on occasion require parts of the organisation to be directed in the specific tasks and duties are expected to carry out in order to achieve the firms aim. Reports: Reports are form of internal communication. In simple term , a report is a written communication from someone who has collected and studied some facts to a person who has asked for the facts. Because he or she needs them for a particular purpose or to help with making a decision. It is therefore a basis for some form of action. Formal reports will have many of the features listed below. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. For my business report I am investigating the Co-op erative society supermarket.

    E-mail: This is the sending and receiving of electronic messages by means of a computer. Co-op uses this method of communication because it is fast efficient and the messages can be received almost instantly it is mostly used by the functional departments when face-to face and verbal communication is not

  2. A description of the use of ICT for internal and external communications of the ...

    The response should, therefore, be designed to improve public understanding of the organisation's actions. * Business Letters: The business letter is still the most widely used form of external communication. It may be used, for example, to: * Make arrangements without the need for parties to meet.

  1. In this coursework I need to produce a detailed business report on one medium-sized ...

    * Produce is now weighed at checkouts, removing the need to queue twice (once for weighing and once at the checkout) as used to happen. * Improved promotions may be offered, such as Multisavers. * The customer gets an itemised till receipt giving details of the product purchased, price, weight (if weighed), total cost and method of payment.

  2. Business Communication 1-) a-) A Communication process is constituted by the elements

    the event from those who will write and talk about it in the media. Wines and appetizers would also be a good idea to math with the sophistication of the night. j-) DVD/VHS with the presentation of the new car, T-shirts and Key chains as well.

  1. Information and Communication Technology

    of order details Mail Order Clerk Warehouse Manager Internal Mail 4 2 Part order form (1st copy) Warehouse manager Garment Manufacturer Post 5 2 part order form (2nd Copy) Warehouse manager Finance Department Internal Mail 6 Invoice Garment Manufacturer Finance Department Post 7 Team logo and team number Warehouse manager

  2. Types of Communication

    or reduce the price in order to sell the product both would result in a reduction of profit. External and internal communications of Mereway Community Collage and Tesco Mereway. This is an investigation that I carried out to find out which is the best way of communicating at work and how effective it is.

  1. china town revision notes

    'She was delighted by the cleanliness and efficiency of what she saw'. Obviously, Ling and the factory were doing something right and this should be motivation to continue with this. 11.6 Lean Production This is an attempt to minimise costs and enhance quality.

  2. My aim is to research and produce a formal business report on my the ...

    An increase in the sales of the businesses goods means that the business will have a higher turnover of its profits this in imperative to Co-ops survival as it is in a very competitive market * To become more competitive Becoming more competitive is a main aim for a business

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work