• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Communication is always a problem with large businesses.

Extracts from this document...

Introduction

COMMUNICATIONS Communication is always a problem with large businesses because information needs to be accessed by the receiver as soon as possible and put across to them in a clear, engaging and impacting way so that it has the effect it should have. Because of the size of Scott Bader and its international locations, the task of communicating with them all is a doubtful one. There is also a problem with the continuing growth of Scott Bader as some forms of communications can become outdated. Communications at Scott Bader is normally sent down through the hierarchy and chain of command although the employees have a lot of say in how the business is ran because of the democratic culture, management obviously have to know and make main decisions as using the employees for every decision would take too much time, they are used if they are important and will change the way in which everybody works as a company. The information can be sent and received both in the form of verbal communication and non-verbal communication. The main objectives of communication are to provide information, give people instructions and to confirm arrangements, but this has to be achieved at the right time, place and sent to the right person. ...read more.

Middle

Verbal communication is normally used to let people know of instructions and developments, such as telephones and face-to-face communication. External Communication E-mail and the Internet are used a lot as well as the postal service occasionally. Telephones and mobile telephones are also used a lot but these have their restrictions as no copy is made of the conversation and it relies on the recipient to understand all the information and to remember. There are problems with Communication Breakdown: There are a number of factors, which can cause communication breakdown: * Too much technical language ('jargon') being used * Poor presentation and use of grammar and spelling * Too much information being sent (information overload) * Geographical and time problems (e.g. communications between different countries in different time-zones) This is a big problem for Scott Bader although France is only one hour different, Spain hasn't got much of a difference but countries like Scandinavia and South Africa and a few other European countries are not in similar times zones. * Length of the communication channel, for example post writing a letter would take along time to * Employees already being overworked and ignoring messages * Technology breakdown (e.g. ...read more.

Conclusion

They use e-mail though Lotus Notes. Their Local Area Network LAN covers all the buildings at Wollaston and is based on a fibre optic cabling switches. Their Wider Area Network WAN connects to France, Croatia, South Africa, Sweden and the USA which means that they can communicate fast and easily without having to rely on post and waiting for weeks for replies. The cost of the ICT used in Scott Bader must be vast as it is used in the new plant for production, communication and in all aspects of the business but I think that the benefit to the business of efficiency, time saving and easy out ways the cost of it all. A drawback to a business heavily reliant on ICT is that if there is a power cut, a computer crashes or catches a virus then production and the business could be at a standstill for maybe days to recover all the information. The only other drawback of this new ICT is that people expect the service to be available 24/7 when staffs are not available to work every hour of the day. Remote Sales Executives use ADSL (a.k.a broadband) links to their network. Scott Bader does not use EDI (Electronics Commerce Implementations/bar coding). The main purpose is to share market/commercial information via Lotus Notes databases they say that their ICT does serve its purpose well. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Business Aims and Objectives.

    Each will have a number, which will be within the businesses address. The mail has to be picked up to be taken to the business. An advantage of private box mail is that before the business starts in the morning an employee can pick up the mail and take it

  2. A description of the use of ICT for internal and external communications of the ...

    scribbled message on a memo sheet to a close colleague may be in conversational English. It is often necessary to be more careful and diplomatic when writing memos up the seniority ladder rather than down the seniority ladder. Another form of written internal communication is in the form of guidebooks, manuals and operating instructions.

  1. For my GCSE business studies I have to make a portfolio investigating two contrasting ...

    in the prices Deciding the opening hour All the managers and the colleagues can decide on the opening hours of the store according to their business. The opening hours may look like this 1) Mon -Friday = 10 am - 6pm (not including Thursdays), Thurs = 10 am - 7 pm, Sat = 10 am - 5 pm OR 2)

  2. For my report I will be looking at two businesses, a small business and ...

    Their agricultural mission statement is to be Britain's top Value Retailer of British fresh meat, products and dairy products, quality and food safety whilst being documented as Britain's best retail for a long term growth. In other words Asda is trying to put the message of quality and product standards across.

  1. Business Communication.

    Sainsburys outside contacts: Suppliers/ Banks/ Shareholders These outside influences are kept under surveillance by Sainsburys for extent full reasons but listed below are the most valid: * Suppliers are communicated with in numerous ways ranging from telephone/mobile networks or by trended Internet services in email and fax's.

  2. Types of Communication

    The storage and use of personal information is controlled by the Data Protection Act 1998. Examples of organisations that store personal information are: Schools, Hospitals and banks. For a supermarket if the daily sales of one particular item were misunderstood it could result in either too much or too little

  1. In this coursework I need to produce a detailed business report on one medium-sized ...

    E3 Organisational functions. All organisations require resources to carry out their functions. One way of judging the success of a business is to compare the resources it uses with the value of the product that results. For example if it is a small business running by it's owner, for example

  2. The Use of Geographical Information Systems (GIS) And International Technology Transfer by Non-Governmental ...

    AFRICA GIS LABORATORIE 77 7.1.2 PROPOSED STRATEGY FOR ORGANISATIONAL GIS SUCCESS 78 7.1.3 DEVELOPMENT ORGANISATION 78 7.1.4 PRACTICE OF GIS IMPLEMENTATION 79 7.1.5 PARTICIPATION 79 7.1.6 CULTURE 79 8 REFERENCES ERROR! BOOKMARK NOT DEFINED. DEFINITION OF TERMS TECHNOLOGY:" A piece of equipment, technique, practical knowledge or skills for performing a particular activity".

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work