Conflict Resolution - A Key Ingredient In Successful Teams

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Hassan Harris

03-08-2005

BA 486

Summary - Conflict Resolution - A Key Ingredient In Successful Teams

Team conflict is difficult to avoid when two or more people are forced to make a unanimous decision on an issue. Numerous factors contribute to how people think, and when people don't think alike an aurguement is inevitable. Conflict can result in a negative experience if the team members are unable to resolve issues due to incompatible ideas, but can be turned into a positive experience by following a process designed to address and resolve each level of the dispute.

The three key points that can be derived from Capozzoli's article are (1) that conflict is inevitable when two or more people are working together; (2) that conflict can be either beneficial or detrimental to the dynamics of the team; and (3) that when conflict is managed properly and ultimately resolved, the results can enhance a team's productivity.

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Conflict in a team environment arises when members of a team share and insist on incompatible viewpoints on an issue that the team needs to resolve. According to the author, an individual's viewpoint may be shaped by a number of factors, including his or her personal value system, attitudes, needs, expectations, perception, personality, or by his or her opinion about how resources that are available to the team should be used. The important issue, however, is not whether or not a conflict exists, but how it is handled once it is identified. Conflict can be detrimental to the team ...

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