• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer Service

Extracts from this document...

Introduction

Customer Services I will be illustrating the benefits of providing good customer service to internal and external customers. We all use different types of businesses in our everyday lives, experiencing customer services in all sorts of way. Some of our experience is unfriendly, where as some times it very rude. On the other hand some staff are really polite and friendly. Research has shown that people have experienced bad customer services twice as more than a good customer service. Customer Service is very important in any sort of business. It reflects on how the business is. All business needs customers because their payments are the income. All the staff are trained to help their customers by providing a helpful service when they are purchasing goods or a service that a business is providing for them. By being polite and helpful to their customers, the business benefits because customers will be satisfied and more likely to come back again to make another purchase or tell others how good the services was. In another way this benefits the business because it is a cheaper way of advertising. Examples: Providing excellent customer service is one way a small business can distinguish itself from the competition. Reference: This description of customer service was search on Google, and it is from wikidpedia Customer service (also known as Client Service) ...read more.

Middle

* Improved job satisfaction. This is very important for the business as if the employees are satisfied with their jobs, then they will be happy to put more effort in to their work. Employees can be satisfied with job bonuses or promotions. Internal customers should be satisfied with their work force, as this will lead to efficient work; more productivity or better customer service. Business will benefit from it, as they will attract more customers and this will lead to more income and profit. I have done some research on job satisfaction, by simply going on to Google. I came about this very useful information about 5 ways to improve job satisfaction. I will put this information in my own words. 1. Get organized: this is very important, because if you are not organized you will not know about the task needs finishing and what to do next. You should write down everything you need to accomplish the next day and list it in order of importance. This will save your time, as you won't spend time thinking what you need to do. 2. Improve your co-worker relationship: Get to know the people you work with in a more personal manner by inviting them out to lunch, sharing a joke or funny story with them, or asking about their day, their family or their hobbies, as this will build a good relationship. ...read more.

Conclusion

Examples: * If your business has a better public image, then you are very lucky because if your goods are similar to businesses that are not doing so well, your business will still be getting customers because they will be coming to you for the brands name. * An other way is customer service; if you satisfy your customers by giving them discounts and offers like buy one get one free, then its is more then likely that customer will coming to you because customers are looking everywhere for discounts, vouchers and different offers, as they want to buy good products in less prices. An edge over the competition Every businesses try's to differentiate there selves from other businesses to attract more customers. This leads them to advertise something different; it can be a product or a different policy. Companies generally find something unique that will identify their business as special and superior to any other. This can result in more customers and increased sales. Examples: * Again you can make yourselves different from others by either making your business look more welcoming or giving out different offers and discounts. * Buy one get one free offers. * Free deliveries if you have a food business or even you can give free deliveries for furniture. This will definitely make you stand out, and customers will be choosing your business over others ?? ?? ?? ?? Anika Ahmed ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Marked by a teacher

    There are two main types of customer in the travel and tourism industry. These ...

    3 star(s)

    Teens are normally looking for a 2-3 star hotel in places such as Ibiza and spain. This is because teens are looking for cheap holidays with cheap drink. Also they are looking for a hotel that is in the middle of the bars and nightclubs, as they just want to

  2. Unit 9: Marketing Strategy

    identified that the target market for the business will be within the 30s or over 65s. When conducting my own research in the form of a questionnaire I found that the most of the potential customers answering the questions were over the age of 65 with 40% identifying this as their age group.

  1. Unit 12 - International Dimensions of Business Task 1

    When I discovered this mission statement, I wanted to discover if it had been achieved - below are two pieces of secondary data from internet sources I gathered which gave me a definite answer: NAMED WORLD'S BEST AIRLINE DURING YEAR OF 2005 1.

  2. Evaluation of types of business communications with examples from Bernard Matthews, Vodaphone and Primark.

    This could have been down to bad communication between the media and this business, as certain information might have been misinterpreted by them, which is why they are now making their core aims and strategies a lot more focused, so that people understand exactly what they are about.

  1. Free essay

    Investigating business. Within my business I am going to be meeting many different ...

    me their wanted orders I will also need to check and sort the orders that my customers have required, the internet is also a useful source of advertisement of which I will use to promote my service which will enable my sales to increase as more people will be able

  2. Investigating Internet Marketing

    * Customer service: there is a link to customer service on the H&M website. There is a FAQ section, gift card section where balance can be checked, product recalls section, size charts and ways of contacting the company. They also offer care advice on the website as well as a style guide.

  1. Sales Techniques at Dixons. Within this task I am going to help the new ...

    This can be done by offering deals to the customer if they commit to being a loyal customer, whereby they buy the products and services from this business as oppose to their competitors. Selling Skills Dixons can use a variety of different selling skills to try to increase the sales within their company.

  2. Customer Service Analysis Between MacDonald Hotel and Chester Zoo.

    A better public image Organisations that always provide good customer service will find they get a good public image. Existing customers will be pleased to use the organisation and new customers will be encouraged. Poor public image - when a hotel gets bad public image possible customers will be reluctant to use it.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work