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Customer Service

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Introduction

Customer service: - Means providing a service that concisely meets or exceeds customer needs. CUSTOMER NEEDS All Customers have needs and expectation such as 1. If a customer request or order for product or service, so investigation should be quick and fast. That's how the customer will be satisfied from the service. 2. Every organisation which sells products or services has some sort of problems with them. Customers rarely or usually complain about goods. Attending customers quickly will satisfy. 3. If a customer reports about the product or service, Discuses the problem with customer and try to sort it out. If you didn't then pass it to your senior member of staff. 4. Customers may change an order or request now that could be by phone, email or face to face. What you need to do is to ask for receipt, if the customer can't find it then ask for product no and search for it, if possible then changes it. 5. At times a customer may wait for too long for the product or didn't get their goods at right time. ...read more.

Middle

That's how media helps in our business. 5. Any customer expects to buy product that are cost friendly. If he likes the price, the price should be reliable, so that the customer is satisfied with the product he has. Make sure that our product prices are reliable. 6. If your friend has recommended a store for you and go to visit, you will expect the store to provide you with goods at low price. Types of customers Internal customers: -Internal customers are colleagues who work with you and need to do something. In our organisation we have some internal customers i.e. colleagues, supervisors, staff, staff teams and managers. Your internal customers are all the colleagues who need tour assistance to fulfil their responsibility to their own customers. If for any reasons you can't respond positively to a request from internal customers then you should refer it someone else. Some reasons that you can refuse a request are only when you are at meeting or are outside your job role. Mostly every organisation team who helps to deliver customer service are unseen and often forgotten by customers. ...read more.

Conclusion

* Don't use long sentences with hard words with customers, may be the customers won't understand what you are explaining to them. * Never shout at him, don't be angry, and don't make him embarrassed, always smile face and laugh. If you did this he will be more satisfied with you. Customer [mobility problems]: - Customers with mobility problems are like foreign customer. They also expect good customer service. Disable people need all appropriate access and facilities as other non-disable customers have. Many disabled people are already using technology successfully; some people have very complex needs which are not met by the current equipment or service models. We do all our best for our entire customers. Under UK Disability Discrimination Act, all disable customers are served equally e.g. separate toilets, doors, parking spaces. Not every organisation has automatic doors for disabled, but some have simple separate staff for blind customers, when arrives they hold the door until he pass through the door away. Don't try to rush or push them because they are on crutches or in their wheel chair. Always offer assistant ?? ?? ?? ?? P1 Jawad Ali 11NPH 02/10/2008 ...read more.

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