• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer Service

Extracts from this document...

Introduction

Customer service: - Means providing a service that concisely meets or exceeds customer needs. CUSTOMER NEEDS All Customers have needs and expectation such as 1. If a customer request or order for product or service, so investigation should be quick and fast. That's how the customer will be satisfied from the service. 2. Every organisation which sells products or services has some sort of problems with them. Customers rarely or usually complain about goods. Attending customers quickly will satisfy. 3. If a customer reports about the product or service, Discuses the problem with customer and try to sort it out. If you didn't then pass it to your senior member of staff. 4. Customers may change an order or request now that could be by phone, email or face to face. What you need to do is to ask for receipt, if the customer can't find it then ask for product no and search for it, if possible then changes it. 5. At times a customer may wait for too long for the product or didn't get their goods at right time. ...read more.

Middle

That's how media helps in our business. 5. Any customer expects to buy product that are cost friendly. If he likes the price, the price should be reliable, so that the customer is satisfied with the product he has. Make sure that our product prices are reliable. 6. If your friend has recommended a store for you and go to visit, you will expect the store to provide you with goods at low price. Types of customers Internal customers: -Internal customers are colleagues who work with you and need to do something. In our organisation we have some internal customers i.e. colleagues, supervisors, staff, staff teams and managers. Your internal customers are all the colleagues who need tour assistance to fulfil their responsibility to their own customers. If for any reasons you can't respond positively to a request from internal customers then you should refer it someone else. Some reasons that you can refuse a request are only when you are at meeting or are outside your job role. Mostly every organisation team who helps to deliver customer service are unseen and often forgotten by customers. ...read more.

Conclusion

* Don't use long sentences with hard words with customers, may be the customers won't understand what you are explaining to them. * Never shout at him, don't be angry, and don't make him embarrassed, always smile face and laugh. If you did this he will be more satisfied with you. Customer [mobility problems]: - Customers with mobility problems are like foreign customer. They also expect good customer service. Disable people need all appropriate access and facilities as other non-disable customers have. Many disabled people are already using technology successfully; some people have very complex needs which are not met by the current equipment or service models. We do all our best for our entire customers. Under UK Disability Discrimination Act, all disable customers are served equally e.g. separate toilets, doors, parking spaces. Not every organisation has automatic doors for disabled, but some have simple separate staff for blind customers, when arrives they hold the door until he pass through the door away. Don't try to rush or push them because they are on crutches or in their wheel chair. Always offer assistant ?? ?? ?? ?? P1 Jawad Ali 11NPH 02/10/2008 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    Identify the job vacancy. Job description. Person specification. Advertise vacancy. Application forms. Short listing applicants. Interviewing applicants Offer of employment. Contact unsuccessful candidates. Contract of employment. This process is used by many businesses and companies including McDonalds, it is the simplest way to understand what happens in the recruitment process.

  2. Customer service in travel and tourism. Best Western Hotels and Virgin Atlantic

    Premises On arrival we sat in the foyer and we are cheered for quite some time before being seen how ever this was a comfortable experience due to the leather sofas, so would seem that the speed of service was a bit low for us.

  1. consistent and reliable customer service

    This can be relating to a product they have seen it on advertisement and are sold out. In this situation your job is to feel sorry for the customer's disappointment and try to help them if you can, i.e.

  2. Principles of customer service and methods used to monitor them in two organisations. ...

    and not only that but to make sure all staff even from different sections are working at the same level and that they are all providing the same level of customer service. Customer Service Polices The Best Western group have costumer policies in place which means that their hotels and

  1. Recruitment. I am writing this report to describe how each organisation plans and conducts ...

    If the JCC didn't have a successful assessment centre it could cause them a lot of problems because they could hire the wrong employee and this would waste their valuable time trying to find the right employee, so the good thing about having an assessment centre is they can watch

  2. Teamwork. There are several reasons why a business may organise their staff into teams. ...

    The Task o Leadership Style Size The optimum size of a team is 3-7 members. I am going to talk about the advantages and problems which both a small team or large team can create. Small Team o A small team means that is easier to talk to each other

  1. The main aim of this research is to evaluate the information on the human ...

    * Balanced- it must focus on bad and good performance * Immediate- immediate feedback have fast impact then month later or several weeks given feedback. * Specific- about feedback covered actions, staff won't have doubts. * Constructive- feedback must concentrate on successful behavior and overcoming difficulties Procedure On day by

  2. Presenting Business Information

    Flow charts A flow chart clearly shows the process of information being presented to someone. Flow chart is like a diagram it only shows the information in spider diagram. Tesco use this method to present any changes into the structure of the work if there is any for the staff.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work