• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Customer Service

Extracts from this document...

Introduction

Customer service: - Means providing a service that concisely meets or exceeds customer needs. CUSTOMER NEEDS All Customers have needs and expectation such as 1. If a customer request or order for product or service, so investigation should be quick and fast. That's how the customer will be satisfied from the service. 2. Every organisation which sells products or services has some sort of problems with them. Customers rarely or usually complain about goods. Attending customers quickly will satisfy. 3. If a customer reports about the product or service, Discuses the problem with customer and try to sort it out. If you didn't then pass it to your senior member of staff. 4. Customers may change an order or request now that could be by phone, email or face to face. What you need to do is to ask for receipt, if the customer can't find it then ask for product no and search for it, if possible then changes it. 5. At times a customer may wait for too long for the product or didn't get their goods at right time. ...read more.

Middle

That's how media helps in our business. 5. Any customer expects to buy product that are cost friendly. If he likes the price, the price should be reliable, so that the customer is satisfied with the product he has. Make sure that our product prices are reliable. 6. If your friend has recommended a store for you and go to visit, you will expect the store to provide you with goods at low price. Types of customers Internal customers: -Internal customers are colleagues who work with you and need to do something. In our organisation we have some internal customers i.e. colleagues, supervisors, staff, staff teams and managers. Your internal customers are all the colleagues who need tour assistance to fulfil their responsibility to their own customers. If for any reasons you can't respond positively to a request from internal customers then you should refer it someone else. Some reasons that you can refuse a request are only when you are at meeting or are outside your job role. Mostly every organisation team who helps to deliver customer service are unseen and often forgotten by customers. ...read more.

Conclusion

* Don't use long sentences with hard words with customers, may be the customers won't understand what you are explaining to them. * Never shout at him, don't be angry, and don't make him embarrassed, always smile face and laugh. If you did this he will be more satisfied with you. Customer [mobility problems]: - Customers with mobility problems are like foreign customer. They also expect good customer service. Disable people need all appropriate access and facilities as other non-disable customers have. Many disabled people are already using technology successfully; some people have very complex needs which are not met by the current equipment or service models. We do all our best for our entire customers. Under UK Disability Discrimination Act, all disable customers are served equally e.g. separate toilets, doors, parking spaces. Not every organisation has automatic doors for disabled, but some have simple separate staff for blind customers, when arrives they hold the door until he pass through the door away. Don't try to rush or push them because they are on crutches or in their wheel chair. Always offer assistant ?? ?? ?? ?? P1 Jawad Ali 11NPH 02/10/2008 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    9 10 Greeting Communication 1 2 3 4 5 6 7 8 9 10 Ask relevant questions 1 2 3 4 5 6 7 8 9 10 Enthusiasm 1 2 3 4 5 6 7 8 9 10 Listening skills 1 2 3 4 5 6 7 8 9 10

  2. Customer service in travel and tourism. Best Western Hotels and Virgin Atlantic

    Premises On arrival we sat in the foyer and we are cheered for quite some time before being seen how ever this was a comfortable experience due to the leather sofas, so would seem that the speed of service was a bit low for us.

  1. consistent and reliable customer service

    This can be relating to a product they have seen it on advertisement and are sold out. In this situation your job is to feel sorry for the customer's disappointment and try to help them if you can, i.e.

  2. Illustrate, using examples, the benefits to business of providing good customer service to both ...

    not come back to this particular company again and there will be extra cost needed to replace this loss, like advertising, discounts or marketing. External customer service is influenced by excellent internal customer service. A customer has to be always the most important within a company.

  1. The main aim of this research is to evaluate the information on the human ...

    Staff relation will be covered by following below mentioned key components: * Staff commitment must be secured * dispute relation * welfare * addressing grievances 3.13.9 Staff commitment must be secured Personnel experience is judged by services of public and it is defined by individual cases of staff.

  2. Teamwork. There are several reasons why a business may organise their staff into teams. ...

    However this style of management would not be successful in other industries such as retail or office work as employees would be highly de-motivated by an authoritarian leader. And Finally, I have studied the theory of McGregor. McGregor believes that there are 2 types of management styles, which he has

  1. Unit 13 Applied Business

    and therefore seen as having a lack of involvement and deemed negligent. If the organiser is under the age of 18, the school may have to take overall responsibility. Due to the negligence and potential compensation claims, it shows how important a risk assessment is for the running and effectiveness of the event-taking place.

  2. Principles of customer service and methods used to monitor them in two organisations. ...

    The logo of best western Magherabuoy house is bright and sophisticated; it is very recognisable and is a credit to the company. The gardens were kept trim and tidy; the bedrooms were neat and clean, over all the whole Hotel was top-quality.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work