Customer Service

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Customer service: - Means providing a service that concisely meets or exceeds customer needs.

CUSTOMER NEEDS

All Customers have needs and expectation such as

1. If a customer request or order for product or service, so investigation should be quick and fast. That's how the customer will be satisfied from the service.

2. Every organisation which sells products or services has some sort of problems with them. Customers rarely or usually complain about goods. Attending customers quickly will satisfy.

3. If a customer reports about the product or service, Discuses the problem with customer and try to sort it out. If you didn't then pass it to your senior member of staff.

4. Customers may change an order or request now that could be by phone, email or face to face. What you need to do is to ask for receipt, if the customer can't find it then ask for product no and search for it, if possible then changes it.

5. At times a customer may wait for too long for the product or didn't get their goods at right time. Then they ask for their product. What you need