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customer services

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Introduction

Customer Service Legislation The goods supplied to customers and the customer service provided is influenced by certain factors in UK. The way that the products are sold: Effects on customer service of regulating the nature and standards of products: * Sale of Goods Act, 1979 - the product must be sold according to the description and satisfactory quality also fit for purpose. For example at Thorpe Park they cannot advertise the tickets for a certain price and sell it at different price at the gates. * Supply of Goods and Services Act, 1982 - services must be at merchantable value and at practical rates. For example if customers book for two tickets and they only have 1 ticket given. * Food Safety Act, 1990 - the food must be quality and up to standards. For example at Thorpe park restaurants they cannot sell food which is decayed or has passed its sell by date. Not all of these are linked with Thorpe Park but the Food Safety Act is an important because there are restaurants in the park which supply food to customers at Thorpe Park. ...read more.

Middle

of the main criminal laws in UK are: * Trade Descriptions Act 1968 - an Act of which prevents manufacturers, retailers or service industry providers from misleading consumers as to what they are spending their money on. * Consumer Protection Act 1987 - this act affect the producer of the product not the supplier and it allows the person injured to contact authorities about the damage that has been made to them. * Sale and Supply of Goods Act 1994 - under this act the customers are expected to be entoleted to the goods which should be satisfactory quality, fit for any particular purpose made known to the seller; and the good is as it was described. These acts also affect Thorpe Park. For example the trade descripcitions act prevents Thorpe Park to promote the attraction by misleading customers by saying that there are rides which cannot be found at the Park. The Consumer Protection Act also affects Thorpe Park because if a customer is injured on rides they have the right to complain about this. ...read more.

Conclusion

Thorpe Park is also responsible of making sure that the staffs are trained so in an emergency they are there to provide help and make sure the customers are secured when on the rides. Safety of Customers and Visitors A business is liable for safety of its customers and visitors. If there is a visitor at the premises they need to be sure that the visitor is safe. Staff also needs to be trained for emergency purposes. Thorpe Park is liable to make sure that their staff is trained. They train their staff for facts such as first aid, evacuation procedures, using the rides and other safety points. Safety of Personnel It is imperative that the staff at a business is safe. If a staff is injured at work they have the right to: * Take time off * Covered by other workers during their absence * Become less motivated * Return and become less productive * Lave altogether * Sue the business and claim compensation The Health and Safety at Work Act 1974 is the legislation which protects the employees. For a business like Thorpe Park they have a major liability for the safety of their personnel. They must make sure that the working environment is safe and employees are not injured. 1 ...read more.

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