Definition of customer service

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BTEC first Business Unit 2

 Developing Customer Relations

Assignment 2- Task 2

 

        

        

Task 2

                                

Introduction

I have chosen Ozone health and fitness club for this assignment. Ozone health and fitness is a local gym and is one of oxford leading gyms. They have competition against other leading gym in oxford such as David Lloyds, la fitness, arena etc. Ozone health and fitness club try to keep their customers satisfied by giving them good deal on their member ships and good facilities in the gym to use. They also run separate classes for the members such as yoga, Pilates, conditioning, pump, circuits etc. the gym is located at the kassam stadium, home of oxford united. The Ozone health and fitness club the customers are very important to the business with out them their wouldn’t be a gym they need as many customers as they can get without them they wont be able to make any profit. So far they got over two thousand members.  . Fitness arena they team professionally qualified trainer are on hand to help to achieve your personal fitness. The Ozone has a dedicated spinning zone which caters for 10 members per class. Also ozone has a 20m indoor swimming pool with sauna steam room. The Ozone offers a variety of personal training options. The range of equipment in the fitness arena includes a comprehensive selection of precor resistance and cardiovascular equipment including running cycling step and rowing equipment all.

 

Definition of customer service:

Customer service is often seen as an activity, performance measurement and a philosophy. That is why, generally speaking, one single definition of customer service. Customer Service is the commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner. Customer Service is a phrase that is used to describe the process of taking care of our customers in a positive manner.

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The customer service is the ability of an organisation to recognise and consistently meet its customers need:

Customer service varies between products and services customer service is used more for service then products customers        

Customer service:                                                                                                                     ...

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