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Different types of customer service and their needs

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Assessment objective 2 (AO2) Different types of customer service and their needs This is a table showing all of the different types of customers and what there needs might be while there are out being customers. Different types of customers Customer needs Parents with young children When parents go out with their young children some of the things they might need are trolleys that their babies can sit in, public toilets with baby changing areas, in a caf� they might need baby food, in some cases they might need a cr�che to put there children in for a little while or some toys to keep them entertain and parking facilities so they have enough room to open there doors to get there children in and out. Special needs People with special needs might need trained people with them to help look after them to help and easy access because so people might find it hard to get up and down stairs people might need Braille because they are blind. Internal customers ( people who work in the business) Internal customers should be treated the same way as all of the other different types of customers because when they are not working they are just the same as every other different type of customer. Young people (teenagers) Some of the needs that young people might need are a chill out areas where they can go and relax. ...read more.


Some business might give them discount. One need would be that there are enough parking spaces and enough staff. Health problems There are three main needs that people with health problems would need these are toilets, pharmacy area and trained first aid people. Culture differences People with different religions and different cultures might need a wide range of products, female areas and female assistants and respect. Well known people Some of the needs that well known people might need are private places where they can go, security with them and personal shoppers so the well known person doesn't have to go out in the pubic. Individuals There are a lot of needs that individuals need because you could need any thing. Here are some needs that they might need interest free loans, free parking, clean environment, good customer service, clear/easy to understand signs and a range of products. Businesses Some main needs that a business will need to run there business are extended hours because they might have to run their business while the place they need to go is open, cash and carry so they can buy things in bulk and they need excellent communication between the business. How customer service responses are adapted to the needs of the customers Predictable and unpredictable situations Customer service within a business will have to be trained to deal with predictable and unpredictable situations. ...read more.


else, some of these situations are when a customer has a complaint which may have to be taken to the manager or if a member of the public went in and wanted a job then the staff that where on the shop floor would probably not know what they have to do so they made need to go to a member of staff higher up the organisation. One other examples of having to be referred to another member of staff are if the customer loses their credit card they will have to be transferred to the security. There will also be a lot more situations where customers will have to be referred to some one else which you made not realise has to be done. Some other situations where some has to be referred to some one else is when a delivery comes in they might need to see a member of staff and some customers might need to change a ticket that they have brought e.g. if it was a train station that they brought it from. Legal requirements Within a business there are a lot of legal requirements that have to be met concerning information suppliers; these have to be met because otherwise the company could be shut down. The company would make sure they made these requirements by the mangers telling there staff to keep working the right way and to the book. AO2 Suzanne Dallas Stephanie Cowley ...read more.

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