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EBay Inc. is probably the most famous on-line success story in existence. Its name is synonymous with Internet auction and selling. So what is eBay?

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eBay Company Overview eBay Inc. is probably the most famous on-line success story in existence. Its name is synonymous with Internet auction and selling. So what is eBay? "eBay (Nasdaq: EBAY) is The World's Online Marketplace(r) for the sale of goods and services by a diverse community of individuals and small businesses." 1 eBay is basically a place in which buyers and sellers come together to buy and sell just about anything. Sellers list their items for sale and buyers bit on them. Sounds really simple right, so what is all the fuss about? Well the big achievement is that everyone, or at least anyone with an Internet connection, can access this community fast and easy and buy something, or even become a seller.2 Perhaps the biggest achievement was that they became the first trusted online commercial community. It all started when Pierre Omidyar, eBay's founder, came up with the idea of an online auction site when his girlfriend (now wife) wanted a venue to collect and trade Pez dispensers. ...read more.


Revenue for eBay is generated by the sellers, who pay a "success fee". Once the sale is complete, the seller and buyer deal directly with each other; eBay is not involved. 5 A buyer can find items in two ways: 6 * Browsing - Browse though the range of items in a particular category. * Searching - Search for items by providing keywords. Most of eBay's transactions work without a problem and that is mostly due to the "feedback" feature where buyers and sellers critique each other publicly with positive, neutral or negative feedback. In eBay's site feedback is followed by (your reputation). As explained by the Help "Site your reputation is important for doing business -- and making friends". 7The better a seller's feedback, the more confident bidders feel in dealing with him. The better a buyer's feedback, the more comfortable sellers feel about his ability to complete a deal. eBay provides a wide variety of services (see Appendix A). In addition to its well-known auction services, eBay provides the following services as well: * eBay International: country-specific to serve the countries mentioned. ...read more.


9 * PayPal. eBay recently acquired PayPal, a global, real-time payment solution that allows any business or consumer with an email address to securely, conveniently, and cost-effectively send and receive payments online. PayPal has over 20 million registered users, including more than 3 million business accounts 10 The eBay Economy The company is not just a wildly successful startup. It has invented a whole new business world EBay managers are reminded of this day after day. Whitman says it often takes six months for new managers to adjust to the democratic regime. "Some of the terms you learn in business school -- drive, force, commit -- don't apply," says former PepsiCo (PEP ) Inc. exec William C. Cobb, now senior vice-president in charge of eBay's international operations. "We're over here listening, adapting, enabling." 1 eBay website, The Company Overview http://pages.ebay.com/aboutebay/thecompany/companyoverview.html 2 Transactions are restricted by the locations in which PayPal service operates. 3 Christine Perfetti, Driving Innovation and Creativity through Customer Data http://www.uie.com/articles/innovation/ 4 Sun Microsystems, Inc. Case Study http://www.sun.com/service/about/success/recent/ebay.html 5 eBay: Innovation and Online Community Development at Work http://www.va-interactive.com/inbusiness/editorial/biztech/articles/ebay.html 6 eBay Help site http://pages.ebay.com/help/welcome/find-items.html 7 eBay Help site http://pages.ebay.com/help/feedback/reputation_overview.html 8 eBay.co.uk http://pages.ebay.co.uk/regional/hub.html 9 eBay Live Auctions http://pages.liveauctions.ebay.com/help/welcome/overview.html 10 Sun Microsystems, Inc. Case Study http://www.sun.com/service/about/success/recent/ebay.html ?? ?? ?? ?? ...read more.

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