Electronic technology has a considerable effect on Manchester Airport as an organisation and also in individuals

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AIMS AND OBJECTIVES OF MANCHESTER AIRPORT

Manchester Airport plc's vision is:

"Manchester airport aims is to be the airport of choice - internationally recognised by airlines and tour operators as the partner in the development of their business"

The vision includes working with others. This means customers, service partners and employees. It also means the local community. As well as regional and national bodies that have an interest in what the airport does. The airport also works in partnership with other companies and organisation, where appropriate, and where is added value to be gained. Many of this organization also deliver services to passenger.

Strategy /business plan

Manchester airport plc's strategy is aimed at continuning growth in its network of services. This wil include new destinations and added frequencies to provide the region with the best possible quality of services a competitive fares. The company places great emphasis on the development of ground and air feeder services, and on the provision of first class transfer facilities, so that they maximise its hubbing capability. The airport will argue for the removal of artifical constraints on its growth, such as the bilateral air services agreements. The airport will also pursue new business opportunities, where they have particular skills and a competitive advantage, and where they can make these profitable.

Key objectives

Manchester airport plc's key objectives for the next decade are to:

Increase passenger traffic by:

2 Developing domestic and short-haul international scheduled services

3 Protecting and increasing Manchester airport's share of the inclusive tour and charter market

4 Reduce charges to airlines

5 Increase retail revenue

6 Improve utilisation of capital assets.

BUSINESS ACITIVITY

The Product of Manchester Airport

Manchester Airport is a service company. Its products are mainly the facilities it provides e.g. the runways and terminals and also the services it offers to its customers i.e. the airlines.

The Airport Company acts as landlord and guardian of the whole site - providing the infrastructure and main facilities e.g. roads, drains, phones, runways and terminals. Its income comes from the charges and costs for using the facilities e.g. airlines pay for the runway, handling agents pay for ticket desks and shopkeepers pay rent.

The Airport Company is also responsible for:

Marketing and promoting the Airport brand

2 Lobbying Government and other authorities

3 Environmental standards

4 Ensuring a safe and efficient Airport.

Products for Airlines and Tour Operators

Manchester Airport offers products and services directly to airlines and tour operators, and in other cases acts as landlord and regulator of services for the may private companies that make the Airport diverse.

Runways

Manchester Airport has two runways, each 3,050 meters in length. Runways need to be this length to enable aircraft of all sizes and weights to land and take off safely. They operate in segregated mode, which means one runway is used for take offs and the other for landings.

Passenger Facilities

In order to process passengers through the Airport, Manchester Airport plc provides facilities such as check-in desks, baggage handling systems and a number of high street retail outlets.

Security

With the exception of Hold Baggage Screening, Manchester Airport Aviation Services (MAAS) is responsible for the aviation security service at the Airport in areas of access control, searching and screening of passengers and baggage, and ensuring that the Airport complies with legislation and guidelines issued by the Department for Transport and the International Civil Aviation Organisation.

Hand baggage may be checked at any time within the Airport area, as part of the Airport's visitor security policy.

The US Federal Aviation Authority stipulates that all passengers on flights with US-based carries have an extra security screening. This may be carried out at check-in or at the gate immediately before boarding.

Aircraft Parking

Manchester Airport provides facilities for aircraft to park whilst on the ground. There are over 40 airbridges, providing easy access from terminals to aircraft for on loading and off loading passengers. There is also provision for embarkation and disembarkation on remote stands, accessed by airport buses, giving a choice of the standard of service to airlines.

To reduce the use of jets' auxiliary units there are fixed and mobile electrical ground power units available for the use of aircraft whilst in stand.

Changes are levied for aircraft parking according to weight and size of aircraft.

Air Traffic Control

The majority of air traffic control services in the UK are provided by National Air Traffic Services (NATS). The main centre for this is at Swannick in Hampshire. Although some Airports do employ their own Air Traffic controllers, this is unusual.

Manchester Airport us unique in the UK because as well as handling flights into and out of Manchester it's also the site of an area control centre which manages traffic flying over the region.
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Office and Check-In Facilities

Most airlines at Manchester Airport use companies known as handling agents to check-in their passengers. The handling agent attaches a bar-coded luggage label to each piece of luggage, which contains information specific to the passenger and enables the bag to be loaded on the correct aircraft and tracked to its destination.

Check-in staff

Exmanie tickets and passports; weigh and label luggage to be stowed in the aircraft hold.

2 Check hand baggage is within the allowed dimensions and weight.

3 Allocate seats and issue boarding cards with the details ...

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