Evaluate the contribution of R.M activities in TESCOs to the effectiveness of the marketing function.

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Evaluate the contribution of R.M activities in TESCOs to the effectiveness of the marketing function.

Relationship Marketing develops relationships between customers and the company and it entails meeting customer’s needs and gaining customer loyalty for the company. Relationship Marketing is about long term customer loyalty and TESCOs marketing function is about meeting customer needs.

Relationship Marketing assists in helping the company to:

  1. achieve their objectives
  2. increase their profits
  3. increase their market share
  4. increase the number of stores worldwide
  5. gain a greater percentage of profit from overseas

Relationship Marketing is the on-going process of identifying and creating new value with individual customers and then sharing the benefits of this over a lifetime of association.  It is basically creating customer loyalty.

1.  Achieve their objectives

Tesco will be a growth business.

With achieving the status as a global retailer, Tesco will want to keep hold of it so their objective will be continuous.  This objective focuses on increasing the market share of the business.

In September 2005, Tesco acquired a 50% share in the hymall hypermarket chain through a joint venture with tin and sin.  They now operate 31 stores having opened 6 new hypermarkets.  The business employs over 14000 people with over 2 million customer visits every week.

Tesco will be a bus people value more than any other. 

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Tesco’s marketing of their clubcard creates awareness to the public of the benefits of shopping with Tesco.  This helps build relationships with the customers.  Clubcard allows Tesco to show their appreciation to over 11 million customers for shopping with them and they are always looking to find new ways to do this.

Tesco will have loyal committed staff.

Tesco’s share in success scheme rewards eligible staff for their hard work and commitment with free Tesco shares and our staff are benefiting from £169 million from shares in success and save as you earn schemes.  Their award-winning defined ...

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