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Experience as A Customer Service Agent.

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Introduction

Experience as A Customer Service Agent. This is a customer-based assignment, and I have been asked to write a report outlining my personal experience as a customer service agent. I must include evidence of my work with at least four different types of customers. I must include evidence of my ability to adapt a different attitude and reaction to different customers needs. Customer service is vital in any organisation, more so today, as there is so much disposable income available to people, and hundreds of thousands of products on the market, making tough competition for organisations. A company will do better with good customer service than another so demands must be met. Customer service is the way a customer is treated by staff. It covers the queries and complaints - The way in which they are dealt with. Good and bad customer service affects the relationship between customer and business. An organisation, which whole-heartedly uses Customer service and where this is engrained, the company will do well. Customer service can help to gain repeat business and to retain its customers, by providing an effective service so that the customer leaves satisfied. ...read more.

Middle

Marks & Spencer - 1999 A woman in her late 30's came into the store and bought her shopping. The woman bought various other things that day, but soon after she left, she had realised that she had left her handbag within the store. When she had gone back to the place where she thought she had left it, it was gone. The woman was making a lot of the customers within the store very upset, and this was at our peak time so a lot of customers where within the premises. Many sales assistants had complained that the woman was blaming them for lifting her handbag, and then I......... appeared on the scene! I took the woman to the customer service desk so to get a formal statement from her, but also to diffuse the situation and not make a scene in front of the existing customers within the store. I had first asked the woman her name. She was called Claire. I asked where she had left the handbag and she claims to have left it in the Menswear department. ...read more.

Conclusion

The woman described the handbag as; a grey weaved bag, with two compartments and a zip fastener and a black shoulder strap. The description matched the handbag, and Claire was ever so polite, embarrassed but polite, and she couldn't stop thanking us. Scenario Two 2) Kingpin - 1999 While working with the bowling alley as a customer service agent, I received a letter from a customer asking for information about the Facilities on offer and also prices for a group of 15. I wrote a letter back to the customer, and it read as follows. Gloster Road Martlesham Health Ipswich IP5 3RJ Mr Brian Johnston Date as Postmark 9 Culmore Rd Derry BT48 OFE Dear Mr Johnston Following your request for information on the facilities and services within the complex, I am pleased to supply you with the information you requested in brochure format. We hope that you find the information supplied relevant and we look forward to seeing you. If you require any other information please contact me on 02871287556 - Direct office. Yours sincerely Michael Rabbett Customer Service Agent. ?? ?? ?? ?? Michael Rabbett 13R ...read more.

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