Factory Direct Selling by Cironi's Sewing Center.

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Case 3.4 – Factory Direct Selling by Cironi’s Sewing Center                         

27 October 2004

MKTG 4354

Background

Joe Fulmer was the first to run a factory-direct-to-consumer (FDC) warehouse sale in the sewing machine industry.  After seeing the success of one of Fulmer’s event, Tony Cironi committed Cironi’s Sewing Center to doing an FDC with Viking-White Sewing.  However, after performing a post-sale evaluation, Cironi learned that he made very little profit ($5,750) compared to his total sales of $91,000.  Cironi was disappointed by profits and had begun to develop concerns about the ethics of FDCS and their long-term effects on independent sewing machine dealers.  Cironi had not participated in another FDC thus far.

        Singer Sewing Machine Company has proposed a FDC with Cironi’s Sewing Center.  Cironi is questionable of running another FDC because of his prior disappointment with Viking-White Sewing.  However, Cironi agreed to meet with a Singer representative to discuss the terms and arrangements of this sale.

Problem Statement

Should Cironi’s Sewing Center put on an FDC for Singer Sewing Machine Company?

Competitive Analysis 

  1. Environment
  • The Akron market has been considered to be highly price-competitive and overstored for sewing machines.  This is evident in the fact that Cironi carries brands such as Bernina, Pfaff, or Elna that allow Cironi to have a higher gross margin (40%) than his competitors.
  • Cironi’s Sewing Center faces direct competition because the Swinger brand is carried by four Jo Ann Fabrics stores, Sears, Montgomery Wards, Zayre, and Best Products.
  • The Independent Sewing Machine Dealers Association (ISMDA) is seeking dealer support for a legal fund to pursue trial cases against those who use FDC practices because they represent an unfair method of competition and they rely on practices that are deceptive to the consumer.
  • Cironi’s Sewing Center could face scrutiny and legal action because FDC practices are continually controversial and are seen as predatory practices by many in the sewing machine industry.
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  1. Industry
  • Local competitors struggle for gross margins between 30 and 35 percent.
  • There is a high threat for a local competitor to run a FDC in Cironi’s territory which could have a potentially large negative impact on Cironi’s Sewing Center (Example – Although Cironi’s share of Viking-White area sales was only 15%, if another dealer runs a FDC with Viking-White, it could wipe out Cironi’s sales and possibly make Cironi lose his franchise.)

  1. Firm
  • Cironi’s Sewing Center is the largest and fastest-growing sewing machine dealer in the Akron area.
  • Tony Cironi has positioned ...

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