For my project I am going to examine a local ticket agency called 'Ticket Master'.

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Introduction

 

       For my project I am going to examine a local ticket agency called ‘Ticket Master’.  ‘Ticket master’ is a local entertainment company, with over 500 clients locally, selling over hundreds of tickets a year.  ‘Ticket master’ have links to various parts of Britain.  Such as;-  London, Birmingham, Cardiff etc .  However, the design of their system has presented many problems in the past.  Such as mix-up in tickets, wrong addresses etc.  


Research Of Problems

          To discover the problems that arise I need to investigate how the business is ran.  I will do this by various methods, such as observation, interviews and questionnaires.

Observation

        I am going to observe how employees of ‘Ticket master’ manage their business.  I will do this by visiting the site of their company, recording the conduct of their work.  An advantage of observing is that I should be able to achieve an insight into most problems encountered.  

        The disadvantages of observation are that it is time-consuming, and the fact that I would be present when people are working might make them carry out things differently than they would usually.

Interviews

        To conduct interviews I will compose a selection of questions to ask an employee, concerning the running of the business.  I could ask more than one employer in case one person encounters different problems when compared with another.

        An advantage of interviewing is that I am able to get a personal opinion off the employers of any problems, however conducting interviews is going to be very time-consuming.

Questionnaires

        I will compile an arrangement of questions concerning the running of the business.  If I ask every employee that manages the business, I will be able to place all these results together and produce an all over assessment of how the business is run, and what problems are encountered.

       An advantage of compiling questionnaires, like interviews, is that they are quick and easy, they can be asked to a lot of people and the questions can be answered with a more honest opinion, as the questionnaires can be anonymous.  Also I am able to achieve personal opinions off employees and gather as much information about the problems encountered with the business.  Also it should not be that time-consuming.  

 

                After considering all methods on how to find out the problems that occur I have decided to opt for the questionnaires.  With all this method of investigation I should be able to present an analysis showing all problems that arise with ‘Ticket master’.  I will then be able suggest options of how I am able to overcome these problems.  

Questionnaire

  1. Would you please give a brief overview of the main tasks that your business carries out? ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

  1. How are you running your manual system currently? …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

  1. What problems, if any, do you encounter?

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

  1. Would you be interested in installing a computerised system into your business?

           

…………………………………………………………………………………………………………………………………………

  1. If so, how much would you be willing to spend?

…………………………………………………………………………………………………………………………………………

  1. Are you or any of your staff IT alliterating?

                 Yes                               No

   

                                       

  1. If you ticked no, would you be willing to have them trained especially in IT?

 

                 Yes                              No        

  1. Would you like the idea of a website to help promote your business, and enable members to make orders online.

                   Yes                           No

 

Analysis of the Current System

         To try and overcome the problems encountered by the business, I first need to describe how the current system works so that I can see where the beginnings of the problems lie.  

         At present there are various events which customers are able to book, such as sporting events, music events, also various theatre events, along with attractions and performance arts.  As well as that they also hold seasonal events, for example ‘Stocking Fillers’, with various events taking place around Christmas.  

          To begin with we need to know how the business receives their tickets in the first place.  

   

If a customer wants to book an event they do the following;

        The customer rings the ‘Ticket master’ hotline to make their order.

        They tell the telephonist what event they would like to book and the category, (such as whether it is a sporting event or a musical event).

        The telephonist checks the books to see how many tickets are left available for the customers desired order.

        If there are availabilities the telephonist goes on with the order, if not he/she informs the customer and enable them to change their mind or and book another event if they please.

        If the booking proceeds the telephonist takes all the details needed from the customer to make the booking.  Such as; name, address, telephone number, and their bank card details.

        Depending on the space of time between when the order is booked, and the time of the event, the customer may be asked if they would like their tickets sent to their home address or whether they would like to pick them up from a ticket office on the day of the event.

        When all the required information has been transferred between the customer and the telephonist, they are able to finish the call.  The customer will be told they shall receive a letter to ensure that all details are correct and give them more information about their booking.

     Now that all the required details have been taken, the business is then able to process the request.  They do this by carrying out the following;

        You buy a ticket (select method of payment and delivery preference).

        We confirm payment with your bank (fraud protection and ticket limit check).

        Your tickets are printed.

        You receive your tickets via post or pick them up at the box office (If you have selected box office collection, your tickets will be held at the venue on the day of the event. Tickets are usually available from one hour before the event, but please check the venue information page to make sure. The cardholder must collect tickets. You will need to provide your credit card and confirmation number for identification purposes).

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Problem Definitions

         From compiling the answers of the questionnaires that were given to all employees with ‘Ticket master’, I have been able to identify various problems that arise with the running of the company.

         The factor that causes most problems is that data or information can be easily lost or mislaid.  Although most of the data is kept in filing cupboard, some information ...

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