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For my project I am going to examine a local ticket agency called 'Ticket Master'.

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Introduction For my project I am going to examine a local ticket agency called 'Ticket Master'. 'Ticket master' is a local entertainment company, with over 500 clients locally, selling over hundreds of tickets a year. 'Ticket master' have links to various parts of Britain. Such as;- London, Birmingham, Cardiff etc . However, the design of their system has presented many problems in the past. Such as mix-up in tickets, wrong addresses etc. Research Of Problems To discover the problems that arise I need to investigate how the business is ran. I will do this by various methods, such as observation, interviews and questionnaires. Observation I am going to observe how employees of 'Ticket master' manage their business. I will do this by visiting the site of their company, recording the conduct of their work. An advantage of observing is that I should be able to achieve an insight into most problems encountered. The disadvantages of observation are that it is time-consuming, and the fact that I would be present when people are working might make them carry out things differently than they would usually. Interviews To conduct interviews I will compose a selection of questions to ask an employee, concerning the running of the business. I could ask more than one employer in case one person encounters different problems when compared with another. An advantage of interviewing is that I am able to get a personal opinion off the employers of any problems, however conducting interviews is going to be very time-consuming. Questionnaires I will compile an arrangement of questions concerning the running of the business. If I ask every employee that manages the business, I will be able to place all these results together and produce an all over assessment of how the business is run, and what problems are encountered. An advantage of compiling questionnaires, like interviews, is that they are quick and easy, they can be asked to a lot of people and the questions can be answered with a more honest opinion, as the questionnaires can be anonymous. ...read more.


These various modes of operation are discussed below. Single-user/Single process This operating system supervises the loading and running of one program at a time, and the input and output of data to and from peripheral devices. Multi -tasking Multi-tasking describes how multi-programming can be used on a single-user computer, running Windows 98 or Windows XP, often termed 'multi-tasking operating system'. The user is able to switch between one program and another. For example using the word processor in one window, while switching to another window to access a query on a database. Only one programme is being executed at any one moment, while the processor switches between tasks. Batch With a batch operating system, a job runs from beginning to the end without any interference from the user. A program written in Job Control Language (JCL) normally controls the runnings of batch jobs. This program can specify the priority of a job, the maximum memory and time required to run the job. Real-Time This operating system can be of many different types; process control, information storage and retrieval, and transaction processes. With these systems the data input to the computer must be processed immediately. However, in transaction processes, or information storage and retrieval, it is acceptable if there is a slight delay of a few second between the processes. Any real-time system has to be able to respond to events happening at any time. Examples of real-time operating systems are: * Booking systems for theatres, flights etc. This response time must be not more than a few seconds. * On-board computers in an aircraft. The response time must be less than one thousandth of a second. Multi-user A multi-user operating system is defined as one that allows two or more users to communicate with the computer at any one time, with each user interacting with the computer via a terminal. I have discussed the various modes of operating systems that are available, and the ones that I am going to apply to the computerised system are; Multi-tasking Batch Real-Time I will be using the multi-tasking operating system by using Windows and Access. ...read more.


This saves the employees from having to write out a letter for each member, and by having the ability to insert pictures into the documents, it improves the professional appearance of the business. By installing a computerised system I have overcome all of the objectives previously stated. However, there are also some discrepancies concerning the new system. To begin with I would have liked the system to be more user friendly as some aspects of the system can be quite complicated to carry out. For example, making queries can cause a problem, as you have to write the specific data in the criteria box, and if the user was not told how to do so, they would not be able to run the query. Also it would be quite complicated for the user to carry out certain functions if they haven't read the user manual. For example how to add or delete fields to the database tables. Lastly the only other factor which could cause a problem would be that if the employees were not IT alliterate they would have to be trained first to achieve the knowledge of how to use a computer. Whereas the previous system was of easier understanding. From looking at all the aims and objectives that I hoped to overcome in the past I can conclude that my computerised system has been successful in conforming to my aims. I have overcome the problems encountered with the previous system. Even though there are some disadvantages to my system, the pros outweigh the cons. As a last conclusion, the installation of my new computerised system has met all of my aims and objectives. If I compare the steps that it took me to complete the project with those of the time-plan, I believe I kept to the dates of the time-plan, completing each step as best as possible. The only factor that caused a problem was due to the time we are given for holidays, such as Christmas, Easter etc. With these holidays, it delayed the project for around a week or two, but otherwise my time-plan was achieved. ...read more.

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