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Full Assignment

Extracts from this document...

Introduction

Task 1 Describe and explain PEP's business objectives, using its mission statement and other information Evaluate and explain how successful PEP appear to be in meeting each of these objectives. A mission statement is a written statement setting out the general aims of a business. This is also known as a business objective. PEP is a business, which has been set up to produce good quality products and excellent customer service, as most businesses have aims and objectives. Examples below show some basic aims and objectives a business might have: * Make a profit * Provide goods and services for their customers * Survive and expand the business * Improve the quality of goods and services * Compete against other businesses * To be environmentally friendly PEP is a family business with a good history that provides good quality products to customers. PEP has issued a mission statement that shows what the business is aiming for. These are listed below, * Preserve a good family atmosphere in keeping with our great tradition * Achieve increasing profit to reward our shareholders and reinvest in our business * Produce the best electrical appliances to the UK and export markets * Provide excellent service to our customers PEP's need to maintain a good family atmosphere to meet their objectives because... if the business starts to disagree with their employees then the employee might decide to leave which could cause a disturbance in the business. If PEP begins to lose their employees, the business could risk failure. To prevent this from happening, the employees should communicate with each other either internally or externally and be friendly. People can communicate with each other in many ways e.g. internal or external meaning in or outside of the business, up, down and across the business hierarchy and formal or informal. Motivating the workforce can be a massive advantage for PEP because motivating by making them feel valued and part of a team means the employees the workforce can work better which means improved quality of product or service to customers and therefore improve results for PEP. ...read more.

Middle

Culture can have different means but in business, culture means the attitude, value and belief of the employees of a business. This is also known as corporate culture. The list below shows the influence on cultures: * Economic - the need to make profit and to be efficient * Social - to serve the local communities and society There are different types of management styles * Autocratic - manager makes all the decisions * Democratic - manager and the workers are able to make decisions * Laissez faire - manager makes little decisions, worker get to do all Autocratic Autocratic is where all the decisions are made by the manager. Objectives have to be met by the workforce, which means the commands have to be completed. Therefore, the employees are likely to be less stimulated. This type of style is in a hierarchical structure e.g. in PEP, before K Parker was introduced to the business, the manager made all the decisions and the employees had to complete it. The manager did not motivate the staff therefore employees were only bothered their own work not others e.g. in the case study its says that 'I do my job right. That's what I care about'. By this, we know have evidence that the staff were only concerned about their own work and nothing else. Democratic Democratic is where the managers and the employees can take part in decision-making. So that the employees are more than encouraged them which will affect the way they work in order to met their objectives. This type of style is found in a more flat structure e.g. PEP when they were in a partnership. After K Parker was introduced to the business, PEP from being autocratic came down to democratic. This is because K Parker tried to mix the employees decisions with the manager's decisions and getting everyone in the business to work as a team. ...read more.

Conclusion

If PEP were to increase their sales and keep customers happy with quality products then PEP could obtain ISO 9000, which is a series of international standards that provides quality management leadership and identifies quality system elements at PEP. A business i.e. PEP must develop a quality system that meets the requirements for the ISO standard to be able to get the standard, which can benefit in many ways. The benefits of the ISO is that it provides a well structured and organised approach in managing the business in linked with quality product or service to meet customer expectations. It gives customers guarantee that the product or service provided by the business it of high standards and that it reduces customers complaints and increase sales figures. BS 5750 BS 5750 is another section of ISO 9000, which specifies requirements for a Quality Management System overseeing the production of a product or service. It is not a standard for ensuring a product or service is of quality. Below is a table that identifies the difference between TQM and BS 5750 TOTAL QUALITY MANAGEMENT (TQM) BS 5750 Focus all activities on customer needs and improvement Focus systems and processes on meeting customer needs Philosophy/state of mind towards best management practice Systematic approach to implementing best management practice Not subject to third party verification (even the British Standard, BS 7850, is non-assessable) Third party verification (BS 5750/ISO 9000/EN 29000 registration) Tools and techniques mainly relating to measurement (e.g. control charts, customer surveys) Tools and techniques mainly relating to processes (e.g. service delivery checklists, process maps) Long programme normally required for TQM to take root (usually several years) Relatively short programme (8-15 months is sufficient if the programme is planned and staffed wisely) Table above obtained from: http://www.zyen.com/Knowledge/Articles/assured_of_success.htm ?? ?? ?? ?? Suhail Barber Business at work A37 - 1 - Suhail Barber A37 - 6 - Suhail Barber A37 - 8 - Suhail Barber A37 - 11 - Suhail Barber A37 - 12 - Suhail Barber A37 - 18 - ...read more.

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