• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18

Full Assignment

Extracts from this document...

Introduction

Task 1 Describe and explain PEP's business objectives, using its mission statement and other information Evaluate and explain how successful PEP appear to be in meeting each of these objectives. A mission statement is a written statement setting out the general aims of a business. This is also known as a business objective. PEP is a business, which has been set up to produce good quality products and excellent customer service, as most businesses have aims and objectives. Examples below show some basic aims and objectives a business might have: * Make a profit * Provide goods and services for their customers * Survive and expand the business * Improve the quality of goods and services * Compete against other businesses * To be environmentally friendly PEP is a family business with a good history that provides good quality products to customers. PEP has issued a mission statement that shows what the business is aiming for. These are listed below, * Preserve a good family atmosphere in keeping with our great tradition * Achieve increasing profit to reward our shareholders and reinvest in our business * Produce the best electrical appliances to the UK and export markets * Provide excellent service to our customers PEP's need to maintain a good family atmosphere to meet their objectives because... if the business starts to disagree with their employees then the employee might decide to leave which could cause a disturbance in the business. If PEP begins to lose their employees, the business could risk failure. To prevent this from happening, the employees should communicate with each other either internally or externally and be friendly. People can communicate with each other in many ways e.g. internal or external meaning in or outside of the business, up, down and across the business hierarchy and formal or informal. Motivating the workforce can be a massive advantage for PEP because motivating by making them feel valued and part of a team means the employees the workforce can work better which means improved quality of product or service to customers and therefore improve results for PEP. ...read more.

Middle

Culture can have different means but in business, culture means the attitude, value and belief of the employees of a business. This is also known as corporate culture. The list below shows the influence on cultures: * Economic - the need to make profit and to be efficient * Social - to serve the local communities and society There are different types of management styles * Autocratic - manager makes all the decisions * Democratic - manager and the workers are able to make decisions * Laissez faire - manager makes little decisions, worker get to do all Autocratic Autocratic is where all the decisions are made by the manager. Objectives have to be met by the workforce, which means the commands have to be completed. Therefore, the employees are likely to be less stimulated. This type of style is in a hierarchical structure e.g. in PEP, before K Parker was introduced to the business, the manager made all the decisions and the employees had to complete it. The manager did not motivate the staff therefore employees were only bothered their own work not others e.g. in the case study its says that 'I do my job right. That's what I care about'. By this, we know have evidence that the staff were only concerned about their own work and nothing else. Democratic Democratic is where the managers and the employees can take part in decision-making. So that the employees are more than encouraged them which will affect the way they work in order to met their objectives. This type of style is found in a more flat structure e.g. PEP when they were in a partnership. After K Parker was introduced to the business, PEP from being autocratic came down to democratic. This is because K Parker tried to mix the employees decisions with the manager's decisions and getting everyone in the business to work as a team. ...read more.

Conclusion

If PEP were to increase their sales and keep customers happy with quality products then PEP could obtain ISO 9000, which is a series of international standards that provides quality management leadership and identifies quality system elements at PEP. A business i.e. PEP must develop a quality system that meets the requirements for the ISO standard to be able to get the standard, which can benefit in many ways. The benefits of the ISO is that it provides a well structured and organised approach in managing the business in linked with quality product or service to meet customer expectations. It gives customers guarantee that the product or service provided by the business it of high standards and that it reduces customers complaints and increase sales figures. BS 5750 BS 5750 is another section of ISO 9000, which specifies requirements for a Quality Management System overseeing the production of a product or service. It is not a standard for ensuring a product or service is of quality. Below is a table that identifies the difference between TQM and BS 5750 TOTAL QUALITY MANAGEMENT (TQM) BS 5750 Focus all activities on customer needs and improvement Focus systems and processes on meeting customer needs Philosophy/state of mind towards best management practice Systematic approach to implementing best management practice Not subject to third party verification (even the British Standard, BS 7850, is non-assessable) Third party verification (BS 5750/ISO 9000/EN 29000 registration) Tools and techniques mainly relating to measurement (e.g. control charts, customer surveys) Tools and techniques mainly relating to processes (e.g. service delivery checklists, process maps) Long programme normally required for TQM to take root (usually several years) Relatively short programme (8-15 months is sufficient if the programme is planned and staffed wisely) Table above obtained from: http://www.zyen.com/Knowledge/Articles/assured_of_success.htm ?? ?? ?? ?? Suhail Barber Business at work A37 - 1 - Suhail Barber A37 - 6 - Suhail Barber A37 - 8 - Suhail Barber A37 - 11 - Suhail Barber A37 - 12 - Suhail Barber A37 - 18 - ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    Outline electronic and non-electronic methods for communicating business information using examples for different types ...

    4 star(s)

    This is usually not a signed document. A memo can be used in a business to inform staff of upcoming meetings. It can also inform staff on what kind of research they might need. e.g. research ideas on new products.

  2. Business Aims and Objectives.

    Also each person has an equal share of the profits. All decisions are made jointly by the owner and in the collective interest of everyone. Jobs can be rotated so people can extend their skills and the least popular jobs can be shared.

  1. Electronic and non-electronic methods for communicating business information

    An email is a perfect method for personal reasons and business reasons. It is used globally from any part of the world. Each email is sent and received within seconds. The email transmission is cheap or sometimes costs nothing. No matter how old you are an email is very easy to use.

  2. The business I am going to set up is a snooker club,

    The cash flow forecast can also help me to choose to go ahead with the business or not. However the cash flow forecast doesn't predict the cash flows through my business accurately. This may because I' am starting up a new business it will be hard for me to estimate the cash flow figures.

  1. A description of the use of ICT for internal and external communications of the ...

    The modern organisation may have: * A linked internal communication system to an internal network. A local area network (LAN) may be used to connect computers within a single room, building or a group of buildings on the same site, without the use of telecommunications links.

  2. The purpose of this document is to define the Context of Cain Motors Information ...

    Project Issue A term used to cover either a general issue, query, a Request for Change, suggestion or Off-Specification raised during a project. Project Issues can be about anything to do with the project. Project management The planning, monitoring and control of all aspects of the project and the motivation

  1. The process of electroplating and how it is used to protect products.

    "Imagine that we have an object that is made of copper or steel, and that it has been properly cleaned, and that we now want to plate it with nickel. A wire is attached to the object, and the other end of the wire is attached to the negative pole of a battery (the wire is blue in this picture).

  2. In this assignment I am going to produce a detailed business report on a ...

    or, indirectly, members of the public who subscribe to a pension fund. It can also be an additional source of income to the employees of a business who have a profit sharing scheme and consequently have an interest in the level of profit made by the business.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work