• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18

Full Assignment

Extracts from this document...

Introduction

Task 1 Describe and explain PEP's business objectives, using its mission statement and other information Evaluate and explain how successful PEP appear to be in meeting each of these objectives. A mission statement is a written statement setting out the general aims of a business. This is also known as a business objective. PEP is a business, which has been set up to produce good quality products and excellent customer service, as most businesses have aims and objectives. Examples below show some basic aims and objectives a business might have: * Make a profit * Provide goods and services for their customers * Survive and expand the business * Improve the quality of goods and services * Compete against other businesses * To be environmentally friendly PEP is a family business with a good history that provides good quality products to customers. PEP has issued a mission statement that shows what the business is aiming for. These are listed below, * Preserve a good family atmosphere in keeping with our great tradition * Achieve increasing profit to reward our shareholders and reinvest in our business * Produce the best electrical appliances to the UK and export markets * Provide excellent service to our customers PEP's need to maintain a good family atmosphere to meet their objectives because... if the business starts to disagree with their employees then the employee might decide to leave which could cause a disturbance in the business. If PEP begins to lose their employees, the business could risk failure. To prevent this from happening, the employees should communicate with each other either internally or externally and be friendly. People can communicate with each other in many ways e.g. internal or external meaning in or outside of the business, up, down and across the business hierarchy and formal or informal. Motivating the workforce can be a massive advantage for PEP because motivating by making them feel valued and part of a team means the employees the workforce can work better which means improved quality of product or service to customers and therefore improve results for PEP. ...read more.

Middle

Culture can have different means but in business, culture means the attitude, value and belief of the employees of a business. This is also known as corporate culture. The list below shows the influence on cultures: * Economic - the need to make profit and to be efficient * Social - to serve the local communities and society There are different types of management styles * Autocratic - manager makes all the decisions * Democratic - manager and the workers are able to make decisions * Laissez faire - manager makes little decisions, worker get to do all Autocratic Autocratic is where all the decisions are made by the manager. Objectives have to be met by the workforce, which means the commands have to be completed. Therefore, the employees are likely to be less stimulated. This type of style is in a hierarchical structure e.g. in PEP, before K Parker was introduced to the business, the manager made all the decisions and the employees had to complete it. The manager did not motivate the staff therefore employees were only bothered their own work not others e.g. in the case study its says that 'I do my job right. That's what I care about'. By this, we know have evidence that the staff were only concerned about their own work and nothing else. Democratic Democratic is where the managers and the employees can take part in decision-making. So that the employees are more than encouraged them which will affect the way they work in order to met their objectives. This type of style is found in a more flat structure e.g. PEP when they were in a partnership. After K Parker was introduced to the business, PEP from being autocratic came down to democratic. This is because K Parker tried to mix the employees decisions with the manager's decisions and getting everyone in the business to work as a team. ...read more.

Conclusion

If PEP were to increase their sales and keep customers happy with quality products then PEP could obtain ISO 9000, which is a series of international standards that provides quality management leadership and identifies quality system elements at PEP. A business i.e. PEP must develop a quality system that meets the requirements for the ISO standard to be able to get the standard, which can benefit in many ways. The benefits of the ISO is that it provides a well structured and organised approach in managing the business in linked with quality product or service to meet customer expectations. It gives customers guarantee that the product or service provided by the business it of high standards and that it reduces customers complaints and increase sales figures. BS 5750 BS 5750 is another section of ISO 9000, which specifies requirements for a Quality Management System overseeing the production of a product or service. It is not a standard for ensuring a product or service is of quality. Below is a table that identifies the difference between TQM and BS 5750 TOTAL QUALITY MANAGEMENT (TQM) BS 5750 Focus all activities on customer needs and improvement Focus systems and processes on meeting customer needs Philosophy/state of mind towards best management practice Systematic approach to implementing best management practice Not subject to third party verification (even the British Standard, BS 7850, is non-assessable) Third party verification (BS 5750/ISO 9000/EN 29000 registration) Tools and techniques mainly relating to measurement (e.g. control charts, customer surveys) Tools and techniques mainly relating to processes (e.g. service delivery checklists, process maps) Long programme normally required for TQM to take root (usually several years) Relatively short programme (8-15 months is sufficient if the programme is planned and staffed wisely) Table above obtained from: http://www.zyen.com/Knowledge/Articles/assured_of_success.htm ?? ?? ?? ?? Suhail Barber Business at work A37 - 1 - Suhail Barber A37 - 6 - Suhail Barber A37 - 8 - Suhail Barber A37 - 11 - Suhail Barber A37 - 12 - Suhail Barber A37 - 18 - ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    Outline electronic and non-electronic methods for communicating business information using examples for different types ...

    4 star(s)

    Business people can work from anywhere from their houses to work etc and information can be gathered rapidly. Fax- a method that needs a reproduction machine and a telephone line to send pictures and documents. A fax can be sent to a business for an order of stock which a signature is included to confirm the purchase.

  2. In this assignment I am going to produce a detailed business report on a ...

    Consultative management: this is similar to the democratic, this is the management where the manager actively encourages the employees to take part in the decision making process. Tesco management style is consultative, their staffs are their assets and they depend on the skill and commitment of their people.

  1. Ao1 : aims and objectives

    The products are outputs. The process of changing resources into goods and services is called production. A business has to make the best of its resources. Production is making products and services to sell to society or conversion of resources into goods or services.

  2. There are many ways in which business can be organized

    There is a central power source and the rays of influence spread out from that central figure. In this type of organization all the decisions are made by individuals rather than a group. The danger of this sort of culture is that, because it is autocratic, there can be a feeling of suppression and lack of challenge in the workforce.

  1. My aim is to research and produce a formal business report on my the ...

    a community builder, helping to find - and support - co-operative solutions to the challenges facing communities across our trading area. To this end, financial and human resources are made available to support a variety of initiatives." (taken from coop.co.uk )

  2. No job is more vital to our society than that of the manager

    their job at any time given a consensus in the work force. Projects may be proposed by anyone and are approved by the workers by the same process as managers are hired and fired (Killian, Perez & Shiel, 1998). The increased amount of autonomy given to each worker has given

  1. The company ELLE will be used so that I can evaluate the information provided ...

    * Separate legal entity Disadvantages * Complicated - there is a lot more paperwork and documents. A Plc has to be registered with the Companies Registration Office, involving the Memorandum of Association and Articles of Association, which state how often shareholders' meetings take place and how long directors can remain in office.

  2. Business at Work - BT plc

    main of line of business that make up BT and assist the firm to reduce errors & increase performance during the years to come however BT a firm wants to became more efficient but these aren't all of the functional area which there are Finance, Production, Human Resources, Marketing, Administration,

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work