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Functional activities at BAA.doc

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Introduction

Functional activities at BAA (Gatwick) For this activity you will need marker pens and some large sheets of paper or a flip chart. Get into small groups and select one large familiar organisation. Discuss what you feel the responsibilities and aims of each function are likely to be. You may wish to record it on a diagram like the one below. You might wish to include departments such as Human Resources, R&D, Finance, Production, Service Delivery, Marketing, Procurement, IT, Sales, Customer services, Logistics and MIS. Functions Of BAA Human Resources Responsibilities Aims Administrative personnel functions with performance, employee relations and resource planning. Maximize the return on investment from the organization's human capital and minimize financial risk. It is the responsibility of human resource managers to conduct these activities in an effective, legal, fair, and consistent manner. Finances & Accountancy Responsibilities Aims Manage all financial occurrences within the business. Balancing risk and profitability, while attempting to maximize an entity's wealth and the value of its stock. ...read more.

Middle

Customer service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites. The aims are basically to provide the highest possible level of service to the customer. Marketing & Public Relations Responsibilities Aims Promotion of a product, especially in the field of advertising and branding. Public relations are responsible for ensuring a high degree of credibility amongst the customer * Increase sales volume * Increase revenue * Achieve or increase profits * Increase or maintain market share * Eliminate competition * Achieve advantages of mass production Procurement, Purchasing Responsibilities Aims Acquisition of goods and/or services at the best possible total cost of ownership, in the right quantity and quality, at the right time, in the right place and from the right source for the direct benefit or use of corporations. Information Gathering: Searching for a supplier who offers the good or service a business requires. ...read more.

Conclusion

Sub-Contracting Responsibilities Aims Attracting other firms, to perform activities the company regards are of low importance or feels a specialist company would be more efficient at completing. To keep the sub-contracted companies happy in order to secure a dedicated external workforce. Interdependence: Scenario: Strike by baggage handlers, would involve the operation due to the management being required to attempt discuss the baggage handlers views and demands. The human resources because they are required to reason with the employees, in order to find a compromise over their requests and finances due to the baggage handlers requests likely to being revolved around pay rates and the finances must calculate whether they company can afford to meet the employees demands. Rise in fuel prices, all department would be involved with this and would all depend on one another to find a method of 'cutting back' on some resources within some department in order to financially counteract the increase BAA will be forced to pay for fuel. Unit 1 P4 Task 1 Assignment 3 1.3a L3 Business Studies Arran Laundon 15.10.08 ...read more.

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