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How and Why Do Businesses Change?

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How and why do business's change? What are the effects of business change? Aims/Objectives This report is attempting to investigate changes that a business can go through and why business's go through them and the effects that are caused. Procedure To do a thorough investigation and analysis of my business I will use a variety of methods to gain relevant information. These Include : * Doing research into the company's history * Doing interviews with both the owner of the business and the customers * Observing first hand how the company is run These methods combined will allow me to build up a good idea of how the company is run and how any changes that have been executed or are being planned have/will effect the business. Findings 1. An introduction to business and change 2.Case study - Stewards Post Office and Stores Company History - The current shop in Riseley, Stewards, has a very varied history. ...read more.


One of the first decisions Mr Steward made was to buy out the Post office and become his own post master. This was very important as it meant that Mr Steward could completely control all aspects of the shop without outside influence from other parties. Indeed in Early 2000 the Post Office in the shop was bought out by Mr Steward and he became Head Post Master. Delivery Service When Mr Steward first bought the shop he found that a lot of the old age pensioners who came to rely on the shop for all of their groceries and PO business had found it hard to get to the shop in all weathers. Mr Steward has introduced a system whereby if someone wants their goods delivered to their house, (which must be situated in riseley for the goods to be delivered,) ...read more.


Without these changes Mr Steward believed that it would be very simple for a competitor to set up in the village and steal a large chunk of his customers. Effects of these changes - The changes that have been implemented have had a lot of effects on the stakeholders of the business. Because of the changes that have occurred, business has dramatically increased throughout all areas of the business and, although prices have been lowered to keep the business competitive, profits are up. The only stakeholder however is Mr Steward, who is in an enviable position as he does not have to listen to outside influence such as shareholders or the bank. Also because Mr Steward has a strong interest in the welfare of his customers his customer relations have improved massively and the shop is now a major focal point to the village. Conclusion ...read more.

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