How is conflict resolved in organisation? What role can managers have on that?

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Introduction

How is conflict resolved in organisation? What role can managers have on that? An organization is successful when all the participants involved: workers, administration, managers can work together to perform one common goal. However the larger the organization gets the harder it is for this common goal to be attained among the many participants as there is an increase in conflicts due to increasing differences between the many participants' agendas, perceptions, personalities and values. In this essay I will discuss what elements are involved in negotiations to attempt to alleviate the conflict of interest between two parties by finding a solution that is agreed upon as better than any other alternative by both and how managers use negotiation in running an organization. Often people in an organization are very dependant on others in the organization as they can not function to perform the required goal simply by themselves. Therefore building trust and relationships is very important to the negotiating process to all parties as dependence is often mutual.

Middle

So in the process of negotiations people are driven by self interest which can often conflict with the interests of the other party and thus try to influence their decisions not by cooperating fully but rather by turning the situation to their own advantage.With these three elements are involved then negotiation can be used to come to a decision that is beneficial to both. However these new decisions too, can at some point have to be negotiated about again as new conflicts arise. Conflicts occur between managers and their subordinates but also between those they cannot command such as their peers or the board of directors. Thus they have to negotiate with different groups of people because the cooperation of all the participants is important to the success of the organization. The conflicts that may arise are caused by the fact that the world is not a static place. A changing environment requires for changes in the ways in which things are run or occur in an organization.

Conclusion

Negotiation is not just a simple discussion of interests. Managers must evaluate their interests and asses the trade offs and importance of each. This is because negotiation is a give and take kind of agreement. To get something your way, you have to give a little to the other party for them to agree. Conflicts are bound to arise in an organization in order to deal with changes in and out of the workplace. It occurs when there is some conflict between to parties in the organization in reaching some common goal. It is essential to the organization to be able to resolve this conflict in order for success to continue. This can be done by negotiations between both parties and comprising for the better of the organization. Managers are often involved in these negotiations, whether it be with subordinates or superiors, they are required to take into account the interest of the other party and be willing to make some trade offs. Conflicts are not necessarily something negative as it can improve the processes that the organization we previously using. ?? ?? ?? ?? Namrata Kothari MN200 08/11/03

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