• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

How is conflict resolved in organisation? What role can managers have on that?

Extracts from this document...

Introduction

How is conflict resolved in organisation? What role can managers have on that? An organization is successful when all the participants involved: workers, administration, managers can work together to perform one common goal. However the larger the organization gets the harder it is for this common goal to be attained among the many participants as there is an increase in conflicts due to increasing differences between the many participants' agendas, perceptions, personalities and values. In this essay I will discuss what elements are involved in negotiations to attempt to alleviate the conflict of interest between two parties by finding a solution that is agreed upon as better than any other alternative by both and how managers use negotiation in running an organization. Often people in an organization are very dependant on others in the organization as they can not function to perform the required goal simply by themselves. Therefore building trust and relationships is very important to the negotiating process to all parties as dependence is often mutual. ...read more.

Middle

So in the process of negotiations people are driven by self interest which can often conflict with the interests of the other party and thus try to influence their decisions not by cooperating fully but rather by turning the situation to their own advantage.With these three elements are involved then negotiation can be used to come to a decision that is beneficial to both. However these new decisions too, can at some point have to be negotiated about again as new conflicts arise. Conflicts occur between managers and their subordinates but also between those they cannot command such as their peers or the board of directors. Thus they have to negotiate with different groups of people because the cooperation of all the participants is important to the success of the organization. The conflicts that may arise are caused by the fact that the world is not a static place. A changing environment requires for changes in the ways in which things are run or occur in an organization. ...read more.

Conclusion

Negotiation is not just a simple discussion of interests. Managers must evaluate their interests and asses the trade offs and importance of each. This is because negotiation is a give and take kind of agreement. To get something your way, you have to give a little to the other party for them to agree. Conflicts are bound to arise in an organization in order to deal with changes in and out of the workplace. It occurs when there is some conflict between to parties in the organization in reaching some common goal. It is essential to the organization to be able to resolve this conflict in order for success to continue. This can be done by negotiations between both parties and comprising for the better of the organization. Managers are often involved in these negotiations, whether it be with subordinates or superiors, they are required to take into account the interest of the other party and be willing to make some trade offs. Conflicts are not necessarily something negative as it can improve the processes that the organization we previously using. ?? ?? ?? ?? Namrata Kothari MN200 08/11/03 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    I am also a good team leader as shown in the Guiding qualifications I have gained. I make friends easily; I have hosted Australian school hockey players, two Thai students on a school exchange and 2 Icelandic scouts after the world scout Jamboree as well as having my own close friends.

  2. Recruitment. I am writing this report to describe how each organisation plans and conducts ...

    a probing question allows the interviewer to get more information and they can also be used when the applicant goes off point to bring the applicant back to the point. The JCC interview panel try to avoid asking closed questions which have one word answers, they don't like to ask

  1. The main aim of this research is to evaluate the information on the human ...

    The increase in the women workers, minorities and the backward communities has lead to re-examine the practices policies and values. In the name of the globalization, the productivity, quality, the needs of weaker should not be given up. It is a challenge for human resource management to see that weaker

  2. Unit 13 Applied Business

    It is essential that all organiser's and people involved with the planning of an event communicate with each other on a regular basis. This is called internal communication. External communication must also take place. This is when an organiser must communicate with people and organisations outside the planning team such as the local community, the media and other businesses.

  1. Human Resources

    Businesses are run by customers if there is no customer in business this mean there will be no business. Wages/Salaries: It is very important for business to retain their staff, because recruiting new people every six month is not the right choice, because business will be spending its money to

  2. Unit 2: Recruitment in the Workplace

    high standard by producing quality output results such as high sales or revenue because it would prove more successful in the long run also having a incompetent employee would require the business to waste their time and money training them especially if they are young candidates who have possibly just finished their education or have finished a degree.

  1. Health and safety in the workplace

    The introduction of any change to any aspect of environmental conditions which may substantially affect call handlers' health and safety should be made in consultation with call handlers or their representatives in good time. - The layout of the call centre should be in opening spaced and flexible.

  2. Motivation within a workplace - examples from Asda.

    at ASDA which will not require any effort from the individual?s behalf. The buy as you earn scheme allows employees to buy ASDA shares and save tax at the same time, it will allow the employee to buy shares from gross salary and save tax.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work