How is conflict resolved in organisation? What role can managers have on that?

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Namrata Kothari

MN200

08/11/03

How is conflict resolved in organisation?

What role can managers have on that?

An organization is successful when all the participants involved: workers, administration, managers can work together to perform one common goal. However the larger the organization gets the harder it is for this common goal to be attained among the many participants as there is an increase in conflicts due to increasing differences between the many participants’ agendas, perceptions, personalities and values. In this essay I will discuss what elements are involved in negotiations to attempt to alleviate the conflict of interest between two parties by finding a solution that is agreed upon as better than any other alternative by both and how managers use negotiation in running an organization.

Often people in an organization are very dependant on others in the organization as they can not function to perform the required goal simply by themselves. Therefore building trust and relationships is very important to the negotiating process to all parties as dependence is often mutual. Subordinates obviously are dependent on their superiors for guidance and direction but superiors are also very dependent on their subordinates since they are often hard to replace or have gone through expensive training or are specialized. It is for these reasons that negotiation with other members of the organization is important. When you depend on someone and their work is important to the success of your common goal it is essential that you build trusting relations with them by discussing changes that are to occur rather than simply implementing them. It is important to take their interests into account as well as your own in order to find a joint gain for both.

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However it is not simply the fact that people are interdependent that calls for negotiations, it is when there is a conflict in which way to go about the new problem. For example if the amount of production is to be determined for the year negotiations have to occur as there are many different departments that will want the level of production to be different due to their own personal interests. And the more diverse the people, the greater the chance of conflict.

Another important element of negotiation is opportunistic interaction which simply means that each is trying to ...

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