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How to communicate in a buiness environment

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Introduction

´╗┐Communicate in a business environment CU679 Communication is the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour. The purpose of communication is for human beings to understand each other, knowing and understanding the purpose aids in effective communication. As you can use communication in many different situations it is important to know the purpose of why you?re communicating so you can make light of the situation and avoid any unnecessary conflict. When communicating it is important to know the audience and their level or interest and ability, as otherwise you risk not getting your information across. If you exceed the audience?s level of interest, their mind may start to wander and therefore your information will be a lost cause. There are different methods of communication which include, written, verbal and electronic. Written communication could be standard letters and memo?s, verbal includes face-to-face, over the telephone, or over the internet using programmes such as Skype, and finally electronic is the use of emails and faxes. We use different methods of communication on a daily basis. In a business all of the above methods are used. Managers need to communicate with their employee?s to ensure they are working satisfactory as well as the employees communicating with their managers so that they are able to understand what they are supposed to be doing. ...read more.

Middle

The key to using one of these is to simply pick one and stick to it, using it to check everything your write every time. Finally you could also give your written work to others to check as they may find a mistake or error that you necessarily don?t pick up on. By using commonly accepted correct grammar, punctuation and spelling the audience will be able to understand the information you are providing them with. Also this helps to ensure the audience see?s your professionalism in how you present and produce your written work. Plain English is avoiding too much technical or insider language. Using plain English, especially with people who are not experts in your field, ensures they can understand your point and you will be able to get your information across. You proof read and check your written work to make certain you have said what you wanted to say. You also need to check for errors so that the audience don?t think you?re deficient. Timing is important when trying to identify work as important and urgent. It is crucial that you prioritise. Ask yourself, will you work have an effect today. ...read more.

Conclusion

By planning the methods of communication you can use, you can weigh up the pro?s and cons of how to present it. For example: somebody who struggles reading and words, written communication may not be the best way of presenting it ? by planning you can find the best way of getting your point across. In my work place, communication is very important, when communicating with customers and clients I ensure I always plan my communication and the method I am going to use to get my information across. I ensure I use the correct grammar, spelling and punctuation when producing written communication and always follow the same formatting. I proof read all documents to ensure that I have made no mistakes. When communicating verbally, I analyse the situation before talking to people so that I know how they need to be dealt with and spoken to. When using electronic communication I ensure that I save all forms of this onto the system and print out where necessary. I take feedback and constructive criticism from others as I believe that by doing this you can improve your own way of working and it can have a positive impact on the way in which you communicate. ...read more.

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