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Human resource and Finance

Extracts from this document...

Introduction

Human resource Recruitment The Human Resource Department has many different functions. Its main responsibilities are recruitment, training, motivation, remuneration, retention and dismissal. When job vacancies arise, it draws up documents for specific purposes, organizes and runs interviews. The Human Resources department has to follow certain procedures before a job can be advertised. Vacancy occurs - Three reasons why a vacancy may arise in a business: * Retirement, * Promotion, * Going to a new job. The first step for the human resource is to determine which job has a vacancy. Job analysis concentrates on what job holders are expected to do. It provides the basis for a job description, which in turn influences decisions taken on recruitment, training, performance appraisal and reward systems. The Human Resources manager then draws up a job description - The job description should contain these basic details about the vacancy: * The job title, * The position in the organization chart, * A list of duties. Person specification drawn up - The person specification should include the following details. This specification represents the ideal qualities of the person required to fill the vacancy: * Qualifications, * Experience, * Personality. The job is advertised- The Human Resources manager needs to consider the following: * What details need to go in the advert, * Where the advert should be placed. Candidates apply for the job - The advert will usually say what the candidate needs: * To send in as part of their application. This will probably include: * A letter of application and/or a completed application form , * A copy of their curriculum vitea or CV. The CV contains personal information about their qualifications and interests. The application forms are sifted by the Human Resources manager to reduce the number or shortlist the candidates being considered - If you compare these documents you can assess whether the person has the right skills for the job: * The CV, * The job application form, * The job specification. ...read more.

Middle

To measure how profitable a business is, percentages are used. The provided information is about how to calculate the, gross profit margin, the net profit margin or the Return on Capital Employed (ROCE), Depreciation. Gross profit margin- Computed by dividing Gross profit (or Sales - Cost of Goods Sold) by Total Sales. Net profit margin- Used for evaluating how well a company is doing. Computed by dividing Net profit by sales. The higher the net profit margin the better. Return on Capital Employed (ROCE) Investors want to know how much profit their capital investment is making for them. This also applies to prospective shareholders. The ROCE is an important indicator of how efficiently a business is being managed. To get a meaningful picture, Go Faster Sports results this year would have to be compared with those of previous years, and with those of their competitors. Obtaining capital and resources Loans, employees, land, buildings, technology, equipment, investors and retained profit. John Lewis retained earnings were �108.4m, up by �19.4m (21.8%) on last year. Record Financial Transaction Income (inflow) is the money that is received as a result of the normal business activities of a business. An Expense (outflow) represents an event in which an asset is used up or a liability is incurred. All expenses are divided into * Operational expense (OPEX) * Capital expenditure (CAPEX) * Financial expense Operating expenditures (OPEX) are the on-going costs for running a product, business, or system. Its counterpart, capital expenditures (CAPEX), refers to the cost of developing or providing non-consumable parts for the product or system. For example, the purchase of a photocopier is the CAPEX, and the annual paper and toner cost is the OPEX. For larger systems like businesses, OPEX may also include the cost of workers and facility expenses such as rent and utilities. Source document Receipt The printed record given to a customer at checkout that lists the purchases made, the total amount of the transaction including taxes, discounts and other adjustments, the amount paid and the method of payment. ...read more.

Conclusion

A business organization with a comprehensive burglar alarm system will expect the engineers to visit regularly to check the equipment. Fire extinguishers are regularly checked and inspected took place on each one. Security equipment, such as CCTV cameras, is also checked tested. 4. Dealing with technical queries. This is also a form of after-sales service. As an example, many people evaluate internet service providers not just by their connection cost and transmission speed, but also by the speed they respond to customers with problems. The 'help' facility is a critical part of this service and some providers are far better than others. This is an example of a service where excellent technical support attracts more customers. Delivering goods After any order from John Lewis online, an email will be sent to the customer within 24 hours. Delivery in John Lewis is currently free on orders over �100. The dispatch time for a product can be found on each individual product page. John Lewis delivers from Monday to Saturday, between 9am and 6pm. If there is more than one order the products may be sent out from multiple locations and therefore may arrive separately. Health and safety Retail outlets, like all other business organizations, must comply with health and safety legislation. Regulations have been introduced for health and safety, the main ones are: * The reporting of injuries, disease and dangerous occurrences regulations, * The control of substances Hazardous to health, * The electricity at work regulations, * The noise at Work regulations, * The management of health and safety at work regulations, * Display screen equipment regulations, * Provision and use of work equipment regulations, * Personal protective equipment at work regulations, * Manual handling operations, * The fire precautions Act, * Health and safety regulations (first aid), * The health and safety regulations (safety sign and signals), * Employer's liability regulations. Business Studies for you 2nd edition BTEC First Business 2nd edition http://www.bbc.co.uk/schools/gcsebitesize/business/ http://www.tutor2u.net http://en.wikipedia.org/wiki/Administration http://en.wikipedia.org/wiki/Marketing http://en.wikipedia.org/wiki/Finance http://www.johnlewis.com/ http://www.johnlewispartnership.co.uk/ http://www.johnlewisjobs.com/ www.partnershipcard.co.uk/ www.jlpaccountcard.com/ ...read more.

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