• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

I am going to investigate about Safeway's Customer Services department and how this department works towards the success of the business.

Extracts from this document...

Introduction

Customer Services Reports by: Walid P1 I am going to investigate about Safeway's Customer Services department and how this department works towards the success of the business. Safeway's believes that Customer Services department is one of the major successes of their business because it makes a specific effort to meet its customer's needs. * Service will be improved. * It will improve the morale staff and the customers. * It will retain existing customers. * New customers will be attracted to safe and reliable services. There two types of customers in Safeway's internal customers and external customers. Internal customers: These are the company's employees because they have an interest on the business I mean Safeway's products and also provide the best services that Safeway's needs. Safeway's has many branches in all over the country however this branches work under the head office; these branches will be internal customers to the head office. In another word these branches needs information and assistance on employment law, nevertheless the branches will have limited decisions so they need to work closely with the head office however this relationship and trust could be benefits a lot in term of sales and making appropriates decisions. ...read more.

Middle

Location: Every store that Safeway's have is located where people are near by so customers prefer to go and buy from the store because it provide wide range of products and services, nevertheless is nearer to customer's homes. Customers will not go fare a way to another supermarket unless this shop does not provide all their needs. What customers want? Customers always want cheaper prices and good quality. As long as business provides these needs customers will come. All Safeway's customers want good quality, reasonable prices, safe shopping, help and advices on the business's products and provide best services they can get. The company has to maintain these rules to attract their customers. Regular customers are customers who lives or works near by the supermarkets so they always buy from the store. The one off customers are the one who go to a particular supermarket and buy from that supermarket by the chance of passing by or they have friends who could stay over with. Every customer has different needs a mother with children will spends more than a single man, it also depends on customer's income so they can spend more or less, however Safeway's always try to provide these needs as much as possible. ...read more.

Conclusion

Safeway's is keep to provides most of the customers needs and also provides wide range of products customers will not find in any other business to attract more customers. Market share: By increasing their sales and making more profits. Safeway's shares are in a good level of cost and every month these shares increases their value it all depends on Safeway's sales in that month, Safeway's provides their share's owners a good amount of dividends. All this happens because customers buy share from this particular business. It means that customers found where they can trust on their money to be invested in Safeway's. Competition: Safeway's has many competitive example Tesco, Sainsbury's, etc... However Safeway's decided that to concentrate on their customer service department and make sure that all customers are satisfied and pleased with their products and services. Safeway's provides all their staff training on their products so if a customer needs any information on any products the staff can easily give honest, true advice and information on that products. Nevertheless Safeway's produce their own quality products with reasonable price so they can beat their competitive. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. For my business report I am investigating the Co-op erative society supermarket.

    Manpower These are individuals employed to produce and manufacture the goods Co-op s production manager has the overall responsibility for the functional he ensures that there are qualified staff and personnel are available to carry out the production and packaging Raw Materials: These are the materials that are needed to produce goods or services.

  2. The business I am going to set up is a snooker club,

    Also the costs are increased because of wastage and rectifying faults that are incurred during production. Another method of improving quality within a business is quality assurance this is where the product is ensured during stages of production. One of the systems in quality assurance is total quality management.

  1. My aim is to research and produce a formal business report on my the ...

    its staff and potential employees in terms of recruitment, retention and dismissal * This function also ensures that each member of staff has a confidential interview with his or her manager The ICT function This function enables co-op to meet some of its objectives by providing the essential connections to the outside world, contacts and other businesses.

  2. In this coursework I need to produce a detailed business report on one medium-sized ...

    It helps firms to do the job properly the first time, because the scheme is designed to prevent failures rather than detecting errors once they have occurred. In this way a quality assurance scheme (QAS) differs radically from quality control systems which involve inspection procedures at various stages of production.

  1. customer service with in Sainsbury

    We are not quite a 24-hour culture, but more of us are demanding access to goods and services on our terms and at our chosen times. * Stress. UK working hours are longer than elsewhere in the EU and continue to increase.

  2. For my GCSE business studies I have to make a portfolio investigating two contrasting ...

    put on and also internal job vacancies The report contains all the key information that the store needs to receive it that week. Then on that Saturday the manger go through the report with the store colleagues so that every one is clear off what important changes to make The

  1. My business idea is to open a fish and chip shop.

    and good sales attitude *Innovative and aggressive service options This can be accomplished by buying cheap quality materials thus reducing costs. The location is very accessible due to good transport. I will make the most of bulk buying and even offer free delivery for orders over the value of �15.

  2. Sainsbury's Supermarket.

    In other words, they have purely put the money into the business as an investment. These Sleeping Partners face limited liability for the debts of the partnership. A partnership, just like a sole trader, is an unincorporated business. * Private limited company - This is a type of joint-stock company

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work