• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

I am going to investigate about Safeway's Customer Services department and how this department works towards the success of the business.

Extracts from this document...

Introduction

Customer Services Reports by: Walid P1 I am going to investigate about Safeway's Customer Services department and how this department works towards the success of the business. Safeway's believes that Customer Services department is one of the major successes of their business because it makes a specific effort to meet its customer's needs. * Service will be improved. * It will improve the morale staff and the customers. * It will retain existing customers. * New customers will be attracted to safe and reliable services. There two types of customers in Safeway's internal customers and external customers. Internal customers: These are the company's employees because they have an interest on the business I mean Safeway's products and also provide the best services that Safeway's needs. Safeway's has many branches in all over the country however this branches work under the head office; these branches will be internal customers to the head office. In another word these branches needs information and assistance on employment law, nevertheless the branches will have limited decisions so they need to work closely with the head office however this relationship and trust could be benefits a lot in term of sales and making appropriates decisions. ...read more.

Middle

Location: Every store that Safeway's have is located where people are near by so customers prefer to go and buy from the store because it provide wide range of products and services, nevertheless is nearer to customer's homes. Customers will not go fare a way to another supermarket unless this shop does not provide all their needs. What customers want? Customers always want cheaper prices and good quality. As long as business provides these needs customers will come. All Safeway's customers want good quality, reasonable prices, safe shopping, help and advices on the business's products and provide best services they can get. The company has to maintain these rules to attract their customers. Regular customers are customers who lives or works near by the supermarkets so they always buy from the store. The one off customers are the one who go to a particular supermarket and buy from that supermarket by the chance of passing by or they have friends who could stay over with. Every customer has different needs a mother with children will spends more than a single man, it also depends on customer's income so they can spend more or less, however Safeway's always try to provide these needs as much as possible. ...read more.

Conclusion

Safeway's is keep to provides most of the customers needs and also provides wide range of products customers will not find in any other business to attract more customers. Market share: By increasing their sales and making more profits. Safeway's shares are in a good level of cost and every month these shares increases their value it all depends on Safeway's sales in that month, Safeway's provides their share's owners a good amount of dividends. All this happens because customers buy share from this particular business. It means that customers found where they can trust on their money to be invested in Safeway's. Competition: Safeway's has many competitive example Tesco, Sainsbury's, etc... However Safeway's decided that to concentrate on their customer service department and make sure that all customers are satisfied and pleased with their products and services. Safeway's provides all their staff training on their products so if a customer needs any information on any products the staff can easily give honest, true advice and information on that products. Nevertheless Safeway's produce their own quality products with reasonable price so they can beat their competitive. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. For my business report I am investigating the Co-op erative society supermarket.

    Manpower These are individuals employed to produce and manufacture the goods Co-op s production manager has the overall responsibility for the functional he ensures that there are qualified staff and personnel are available to carry out the production and packaging Raw Materials: These are the materials that are needed to produce goods or services.

  2. The business I am going to set up is a snooker club,

    This system involves all workers working together to improve the quality of products. The process examines quality in every area starting from the design of the product to the quality of the raw- materials, also the quality is checked by employees after every process in the production line, this means

  1. My aim is to research and produce a formal business report on my the ...

    Utilizing the various types of media to promote a business and build up a profile can have satisfying results. Due to this statistic figure co-op retails exploits the various forms of advertising to maximise the recognition and reputation of the business products.

  2. In this coursework I need to produce a detailed business report on one medium-sized ...

    Setting standards for quality A common tool for creating "benchmarking" standards is called SWOT analysis. This stands for "strengths, weaknesses, opportunities and threats" and it provides a useful way of evaluating quality standards. Standards cannot exist in isolation, and SWOT allows comparison with competitors to be taken into account.

  1. customer service with in Sainsbury

    * Ethnicity. We have a growing ethnic population bringing different experiences and customs to the country. 7% of us are from an ethnic minority group and 27% of Londoners were born outside the UK. The huge increase in travel has meant that for many of us the world has become

  2. For my GCSE business studies I have to make a portfolio investigating two contrasting ...

    Producing the informative, fun and friendly in-store catalogues c) Encouraging the feedback from the customers and all the colleagues d) Always trying to find out the mistakes and what improvement could be made with it The use of IT in Marketing - So they can analyse the customer data -

  1. Sainsbury's Supermarket.

    circumstances can any shares be sold to members of the general public. Each share entitles the owner to 1 vote at the company's Annual General Meeting (A.G.M.) and also to a share of the company's profit at the end of the financial year (a dividend).

  2. Sales Department

    At the end of the day sales data is transferred to the head office via a modem or broadband connection. EPOS Output This system has a number of outputs. The most obvious one is the till receipt which is printed at the time of sale.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work