• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  23. 23
    23
  24. 24
    24
  25. 25
    25
  26. 26
    26
  27. 27
    27
  28. 28
    28
  29. 29
    29
  30. 30
    30
  31. 31
    31
  32. 32
    32
  33. 33
    33
  34. 34
    34
  35. 35
    35
  36. 36
    36
  37. 37
    37
  38. 38
    38
  39. 39
    39
  40. 40
    40
  41. 41
    41
  42. 42
    42
  43. 43
    43

Implementation of ATMS at SBI. Banks in India are looking at deploying biometric ATMs targeted to reach the unbanked population in rural India. Using thumbprint and voice guidance

Extracts from this document...

Introduction

MANAGEMENT INFORMATION SYSTEMS Narsee Monjee Institute of Management Studies MBA - Banking Management Trimester I "Implementation of ATMs in SBI and management issues" Submitted to: Prof. Nilay Yajnik Submitted by: Sagnik Chakraborty A015 Dheeraj Vema A064 Sumesh Sepuryi A052 Ayush Gupta A025 Vivek Srivastava A062 CONTENTS TOPIC PAGE NO. EVOLUTION OF ATMs 01 ATM HARDWARE 06 ATM ACCESSORIES 09 ATM NETWORKING 11 ATM SWITCH CENTRE (ASC) 12 ATM PROJECT OF THE BANK 14 SERVICE PROVIDERS 18 ATM PURCHASE AND INSTALLATION 20 BRANCH SETUP 23 PRODUCTS AND SERVICES 32 CREDITS 40 VISION Create a large vibrant ATM Self-Service Channel spread across the country that offers a wide range of services to enhance customer convenience and also enable the Bank to attract new customers. EVOLUTION OF ATMs * Introduction The origin of ATMs can be traced back to June 1967 when Barclays Bank installed the first cash dispenser manufactured by Burroughs in the UK. The race commenced when just forty-eight hours later, National Westminster Bank commissioned a machine manufactured by Chubb. Since then, there have been rapid developments both in ATM hardware and software. * The First Generation ATMs The first-generation ATMs basically dispensed cash and offered very limited banking functions. In the next two years, ATMs were installed in several European countries, Japan, and the United States, and the first ATM Network was created in Switzerland. In 1972 Lloyd's Bank in the UK installed the first ATM connected online with their banking system. By the mid-1970s, ATMs with a range of transactional services were developed. * The Second Generation ATMs The next phase (late 1970s to early 1980s) saw the use of micro-computer technology in ATMs which resulted in a number of technical improvements and significant reduction in cost. Consequently, the deployment and usage of ATMs picked up substantially. * The Third Generation ATMs In the mid-1980s modular ATMs were developed, on account of which banks could configure ATMs to suit their specific requirements. ...read more.

Middle

To illustrate, the location should be specified as, say, 100 meters to the east or west from the main entrance of the railway station along specified roads, and not general, as, say, X locality (which is a big area), for which the Bank may end up getting an unsuitable location, at a lower rent. * Presence In strategic locations In order not to lose out on visibility, it is desirable to have ATMs located in areas that are already crowded with competitors' ATMs. To illustrate, it may be worthwhile to place ATMs in prominent locations like shopping malls or places of tourist interest which attract large number of people, although other banks too may have put up their ATMs. * Presence in unique locations It is possible that certain locations may not score high on visibility and footfall but it may be important for the Bank to locate an ATM there for strategic business reasons or for image building. This is also acceptable. * Renting of sites � Premium rent: The rent for an ATM site (generally 80 to 120 sq.ft.) in prime locations may be quoted on a lump sum basis and may not be readily comparable with the rent for a branch premises of say 2000 to 4000 sq.ft. in the same locality. In this situation, Circles / Associate Banks may have to consider taking on rent the site at a premium. � Special committees: LHOs may set up Special Committees at LHO /ZOs for taking on rent multiple sites belonging to Circle-wide / Centre-wide organizations / institutions. To illustrate, a state level transport corporation will have bus depots across the State. � Signing on good sites in advance: Some times, the Bank may lose out good sites if it is not taken on rent immediately. Such sites should be signed up even if it means paying the rent for a few months without actually using the space. ...read more.

Conclusion

� Pre and post card lost liability on non-PIN based transactions. � A 24 X 7 helpline to help and hot-list (block) the card in case of loss Documents: � Copies of Passport, � Form A, PAN or Form 60, � Proof of residence if address differs in passport. TPM : Rs 500 per loading/ reloading of USD 1000 or Equivalent. Customers should be educated not to use the card for the following purposes: 1. Payment of hotel deposits, deposits for hiring of cars etc. as the refund of deposits will be credited back to card account only after a period of 60 days. 2. Unauthorized amounts - Only amounts that have been electronically approved by the Bank may be billed i.e. adding tips to restaurant bills after the charge slip has been generated is not permitted. Unauthorized use of Foreign Exchange through the card is not permissible and the card-holder will be fully liable for any such violation. Loss of Card Loss of card in India must be reported immediately to the Call Centre (1800-11- 2211). If it is lost outside India, VISA toll free Global Customer Assistance Service (1- 800-847-2911) should be contacted. In case of loss of card in countries, which do not provide for toll free facility, the customer should make a collect call to 001-410- 581-9994. It is important to note that a Card Lost report will be accepted only after verification. The customer is not liable for transactions on a Card Account only from the moment Card Lost report is registered with the Bank. The customer will, however, be accountable for all damages incurred as a result of transactions made prior to the report of loss. * * * * * Credits We would like to take this opportunity to thank Mr.Nilay Yajnik, our faculty for Management Information Systems for his continuous support and exposure for the completion of this project. We would also like to show our sincere thanks to State Bank Of India for the help and information they provided us with. ?? ?? ?? ?? 43 | Page 1 | Page ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. Marked by a teacher

    business online

    4 star(s)

    of the diamond and the supplier can not sell the ring cheaper then what the rate is otherwise no profit will be made. More and more people are starting to buy online and they are attracted by the price of the product or service, time spam and less effort with the transaction i.e.

  2. Report on ethical practices of TATA Group (India)

    the TBEM, which has been introduced across the Tata Group as a means of increasing efficiency and business processes. These business processes relate to two factors: * Business excellence and * Business ethics. [7] The Tata Code of Conduct: The name Tata has always been synonymous with trust.

  1. The Purpose and Scope of MIS - Management information systems.

    Other businesses use this database for such things as testing and planning strategies, solving various problems and generally getting a better understanding of their environment. It can help organisations to understand how customers make buying decisions, obtain an up to date picture of their markets, and monitor trends and new market segments.

  2. Business report on Marks and Spencer.

    to satisfy the needs of customers. Quality assurance and quality control helps to Adding value is then added to products and services during they are being produced, adding value to a product simply means making it more desirable to the final customer, this is so customers are willing to buy more products at higher prices.

  1. Why Are Confidentiality Policies Important In Care Work and Under What Circumstances Might Confidentiality ...

    Christopher Clunis was with mental illness and killed Jonathan Zito someone stranger to him. Through the enquiry which followed the death ( Ritchie et al .1994 ) it emerged that Christopher Clunis was always getting separated from the records made about him by various services and mental hospitals.

  2. Amazon Case Analysis

    These markets should include Southeast Asia and South America. Countries located in these geographical areas have some of the highest populations in the world. Countries located in Southeast Asia and South America are experiencing advancements in technology. Combining the high populations and the advancement of technology in these countries creates an opportunity for millions of more customers.

  1. Bitm Data architecture. In my data architecture map I have included 3 laptops, 1 ...

    * Design and quantity is sent to printer and cards are printed and produced Office pc no.2 * Duplicate Data is received from sales managers laptop * This is data from potential customers is entered into database with current customer data and is then processed.

  2. Investigating Electronic Business. In this section I will be choosing two similar business ...

    On the Quiz site, it shows a Store Finder. This allows people to search in their area for stores that are near to them. This will then cut back on staffing costs, as people won't be contacting stores with general customer enquiries.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work