In this assignment I want to describe the recruitment and retention process and documentation in M&S.

Now a mixture of tests and interviews may be used to assess the candidate’s suitability for the job which means the candidate will be invited to an interview after the interview the employer will use the information obtained at the interview and it will be compared against the person specification this will allow for an objective decision to be made. After that the appointment evaluate the process to see how successful it was in selecting a good candidate which mean the candidate has successful been offered a job.

Recruitment process of M&S

I have investigate on different websites from M&S to find out how M&S recruit their staff and this is M&S recruitment process:

 

• Identifying Vacancies:  This is when M&S finds out that there is a job vacancy within the organisation. First M&S will then find out which job vacancy is currently available at their organisation and these vacancies might be due to some reason that I have explained before. (task 1.1)

 

• Advertising: This is when M&S advertises the available job vacancies that they have to their staff  members and the public. After identifying job vacancies M&S will then decide on what method they will use to pass the information to the public for example, through the newspaper/magazine, online, TV etc.

• Receiving Application Forms/CVs: This is when M&S start to receive application forms or CVs.

• Short listing Candidates: After receiving application forms and CVs, the Human Resource department and the recruitment manager will then cut the list down to a certain amount depending on how many people they want to employ.

• Interviewing and Signing of Contract: The next step for M&S will be to contact the shortlisted candidates and book a date for an interview. After candidates have been interviewed they should be provided with a contract that shows the terms and conditions of M&S.

Task 1.3

The Documentations That Are Involved In The Recruitment Process of M&S

 There are different documentations that are required by law to be provided when an employer is recruiting employees. Some of these are:

• Written and signed Contract by both the employer and the employee to be used as reference in case of a breach in the terms of contract by one or the two parties involved.
• NI (National Insurance) number is to be provided by the employee at the time of employment. This is because after an individual is paid for work done, the government get taxes from that and then save some money for the worker’s pension.
• Bank details needs to be provided so that money can be paid directly into the worker’s account. Some organisations pay their employees by cheque so it might not be required.
• Passport might be required identity confirmation and also to confirm the employees is allowed to work legally within the country.

Task 1.4

Retention

Task 1.5

Now I want to explain why M&S is keen to retrain their staff and how does M&S benefit from that.

• In order to pass on the culture of the business to new employees, the old employees will inform the new employees about the practices of the business which will therefore lead to that the culture of the business will continue. Some of these cultures might be to call each other by names or use a title like Sir, Mr, Mrs, Miss etc.
• To monitor the progress of M&S’s new employees because old employee have a lot of experience they will be able to access the progress that new employees are making within the organisation.
• Retaining staff will boost confidence among employees in M&S therefore making them feel at home and not under pressure about losing their job or been put on redundancy. This will also encourage other potential employees to come and work for M&S.
• It will reduce expenditure by cutting down training cost which might arise from taking on new employees. This is because old employees knows how the business works and assigning them to work in another department will just require less training or no training at all.
• When employees are retrained it will save time which might lead to M&S getting more work done. This is because recruiting takes a long process and the level of output will be low when it’s in process.

Task 1.6

Now I will explain why it is important to provide staff with a contract of employment.

A contract is an agreement between two or more parties, no matter the type of work one has applied for whether it’s temporary, seasonal or permanent it is stated by law that employees must be given a copy of contract within two months of starting at the work place. It’s therefore important to provide employees a contract of employment for the following reasons:

• It enables the employee to know their rights and privileges at M&S. What the employee can do and cannot do, what order opportunities are available to him and what he is entitled to.

• It describes the legal relationship between the employee and his employer (M&S). E.g. it tells who the employee is meant to report to after performing his/her duty, like in a flat structure the employee can just report directly to the employer while in a hierarchical structure he will have to report to the team leader who passes the information to the supervisors etc.

• It tells the employee what actions can be taken against him if he goes against the terms and conditions of the contract. M&S can take disciplinary action against its employee if he/she goes against the contract. Disciplinary action can be taken in form of fine or not paying the employee some entitlements in some cases. The employee can also sue M&S if he/she feels he/she might have been taken advantage of or if M&S has breached the contract.

• Signing the contract implies the employee has agreed to the terms and condition of M&S, therefore the employee and his/her employer (M&S) are bind to it. This can serve as evident in the court of law if one party goes against what is stated in the contract and one is suing the other for not abiding by what is stated in the contract.

• It sometimes answer further question that the employee might need an answer to. E.g. How many hours they will be working everyday or every week which in the UK is stated by law that no employee is allowed to work more than 8hours a day, how many days they are allowed to go on holiday within maybe a year or a month, the amount of money they are going to be paid while working in the organization which must not be less than the minimum wage, what other opportunities are available to them in M&S etc

• It sometimes answer further question that the employee might need an answer to. E.g. How many hours they will be working everyday or every week which in the UK is stated by law that no employee is allowed to work more than 8hours a day, how many days they are allowed to go on holiday within maybe a year or a month, the amount of money they are going to be paid while working in the organization which must not be less than the minimum wage, what other opportunities are available to them in M&S etc.