In this assignment I will be explaining how Carphone Warehouse meets their customer needs and expectations via effiecent customer service.

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Jamila Abdulhusein   Unit 41  P3

P3-“ Outline how focusing on the customer by providing good customer service is essention to retailing”

In this assignment I will be explaining how Carphone Warehouse meets their customer needs and expectations via effiecent customer service.

Introduction

Carphone warehouse aims
At The Carphone Warehouse everything they do is based  'five fundamental rules'. The rules are applied not just in stores, but in call centre’s and support functions too so they ensure that they provide the best possible customer experience.

There five fundamental rules are:

1. If Carphone ware house don't look after the customer then they believe that someone else will.

2. Nothing is gained by winning an argument but losing a customer.

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3. They always deliver what they promise.

4. Always treat customers as they would like to be treated.

5. The reputation of the whole company is in the hands of each individual.

Carphone warehouse’s customer needs
All customer expect to be delivered a good valued service when coming into the shop. They should feel valued and employers should give them the first priority. The product they purchase should be in good quality and details of the product should be what they said. An example, if they claim that a phone is a touch phone then the phone should be a ...

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