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In this task I will explain why business needs resources, explaining for each resource how it may be used to help the business achieve its aims and objectives and to try explaining the answer I can also include relevant facts and figures about the organis

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Introduction

Task 3: Using Resources (P3) Introduction: In this task I will explain why business needs resources, explaining for each resource how it may be used to help the business achieve its aims and objectives and to try explaining the answer I can also include relevant facts and figures about the organisation I have chosen. My line manager suggests that I could then go on to investigate and report on how the business uses the resources it has in order to achieve its aims and objectives. I should be able to: a) describe the main types of resources that the business uses, making uses of relevant facts and figures about your organisation b) Explain for each resource how it may be used to help the business achieve its aims and objectives. All businesses need resources to achieve their goals and function. Resources can be split into three main groups: 1. Physical resources include buildings and equipment, PCs, machinery, factories. 2. Human resources include staff: - admin, technical staff, software engineers, managers, sales staff, customer support staff. 3. Financial resources include capital, investing money into the business to expand and cash flow to see where they will make profit. ...read more.

Middle

* Receptionist welcomes customers into the business. This achieves the aim of keeping up with its image. * Technical staff provides help to their customers with their products, they tell the customers how to repair the product or how to install the software. * Software engineers design software. * The managers make plans on how to manage (run) the business, their plans are based on their goals. * Sales staff helps the business to make more profit by creating more customers and selling goods to them. * Customer support staff helps the customers with their problems. They could be improved by: * training the staff: so that they can gain knowledge on new technology and be capable of providing the best customer service by being knowledgeable, * giving good pay plus bonus: so that the employees work hard, * Recruiting high quality staff: so that they are knowledgeable and will be able to produce high quality work. They help Safecom achieve their aims or objectives because customer support staff help provide customers with satisfaction and the staff are well trained and knowledgeable so they can provide a good service which means they will be able to fulfil customers need. ...read more.

Conclusion

As well as these Safecom also have intangible resources which include: > Business skills like how skilled their staff are and how organised they are, how much they know about their work and the products such as how educated are they on explaining what routers are for, how to give customer support on routers and how to repair it. > Where Safecom is located, like in a town where there are lots of other businesses and customers or a place where there are less customers. Safecom is located in many countries and are located in areas where less competition occurs and they get a lot of customers. > How the business relation is with their customers: are the customers loyal, brand names; how well known the brand is, Safecom has a strong brand name and is known between companies that sell or buy communication products. This helps Safecom achieve its aim of getting more customers and providing better services to their customers. All resources are linked together and important, but the important resource out of all these four is financial resources as this resource helps fund the other resources of the business. Every business needs resources to run securely. Businesses should know what resources they need and should know the best way to use these resources. ...read more.

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