• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Information sheet for new sales assistants in Selfridges Description of the purpose of sales personnel

Extracts from this document...


P1 Information sheet for new sales assistants in Selfridges Description of the purpose of sales personnel The purpose of sales personnel is to increase sales for the business they are working in. therefore business will make profit. They must help the business to remain competitive, as this is important in any kind of business. Sales personnel must be able to provide information and services to customers therefore customers will be satisfied. As well as sales personnel has to develop customer care because it is important that they meet customer needs. In addition, if the customer is satisfied and is happy with the information or service provided to them they will give a positive feedback, this is good for the business as the reputation will go up and it will attract more customers. ...read more.


self-motivated * Br passionate about their work * Be keen to achieve * Quick thinker These skills are very important because it helps customer to feel more confident. Therefore, customers will buy the products or use service that business provides to their customers. Description of the knowledge sales assistant needs for personal selling The knowledge that sales personnel needs are: Keeps up to date: * Know about the product that is on sell * Know what their competitors are offering * Know what the latest trends are Good product knowledge: * Interest in what you are selling * Know about the features and benefits of the product * Have some experience e.g. ...read more.


Up to date customers about new products or services * To up-sell Description of the reasons for recording customer information Customer information has to be recorded in order to follow up sales. If customer is satisfied with customer care is more likely in repeating the sales. Reasons for recording customer information: * Keep customers profiles in database * Can send mail shots (post or email) * Can send new offers or discount vouchers Essential information that is recorded on private customers: * Name * Title * Address * Telephone/mobile number * Email address However, for firm organisations they use different detail recording: * Te name of the buyer/decision maker in the company * Title of the person * Size and type of the company ?? ?? ?? ?? UNIT 7 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Presenting Business Information

    Sat 9 Jun 2007 Tesco claimed that its takeover of Dobbies would allow the firm to reinforce its green credentials. Picture: Ian Rutherford Tesco marches into Britain's gardens with takeover of Dobbies chain Produced by; ALISON HARDIE AND STEVEN RAEBURN Tesco always tries their best to provide all kinds of products and services to its customers.

  2. The main aim of this research is to evaluate the information on the human ...

    Storey (1995: 5) stated "Human Resource Management is individual approach for the management of employees, which needs structural, cultural and skilful measures to take advantage of well capable and dedicated employee resources". 2.6 Human resource management in the organization The department of Human Resource is treated by most of the

  1. Unit 13 Applied Business

    This could be measured through the range of ages, as well and products and prizes on the day. 2. Research * Primary Primary research is the technique of collecting data yourself. It is the process of collecting completely new and original information.

  2. Job Profiles and progression routes

    They are given responsibility by the children's parent to take care of them. The primary roles of the nursery teacher are to make sure the children are in good care. This responsibility is given to them by the parents and by the people who recruited them.

  1. Effective people, Communication and Information

    Please see my Curriculum Vitae for additional information on my experience and personal skills. I can be reached anytime via my cell phone, +31630740132. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

  2. enterprise unit

    Able to be quantified 3. Agreed Agreed means that they have to sit down and discuss what the objectives are going to be so the staff gets a say in what the objectives are going to be rather than the objectives being imposed, as staff are more likely to work towards achieving targets if they have been consulted.

  1. People in Business

    Although specific functions of Administrative Supervisors and Managers vary significantly, they share many common duties. For example, Supervisors perform administrative tasks to ensure that their staffs can work efficiently. Equipment and machinery used in their departments must be in good working order.

  2. Free essay

    Investigating Customer Service at a school and at Asda.

    This will stop teachers from missing lessons for meetings, as they will do this in their free time. Another expectation is that they want to be consulted on dismissal and recruitment of staff. They will also want an input on the appraisal of their staff.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work