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internal customers

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Task 2 There are all sorts of customers; in businesses, some are old and they may need help, for example customers on wheel chairs, customers who cannot speak English and have difficult in explaining what they want and many more. I am going to investigate how businesses deal with their customers. Special needs: keep in mind that special needs people are usually the ones who need special care; it is a good idea if you have trained people to help them look after. Staff can be there to help and provide easy access, because your business has stairs and slippery surface. Internal customers (People who work in the business) Internal customers should be treated the same way as all of the other different types of customers because when they are not working they are just the same as every other different type of customer. Teenagers: teenagers are young and they enjoy doing exciting things, young people might need chill out areas, where they can go and enjoy. They will really prefer if you can make them relax. They should get discount cards and one of the main things that they need is respect. The business should also provide suitable products for teenagers. Some young people might want you to treat them like adults. Aged people: aged people are old; they are very weak too, as they are getting older and older day by day. ...read more.


For example: if you have lots of customers complaining about a specific problem then it can be difficult to deal with. Speech much be clear to ensure that all customers can be satisfied, possibly staff can position themselves in the correct place so that everyone can see and hear, also the staff should make sure that he/she is calm at all time. Each customer should be treated equally, so that they don't feel neglected, you should also deal with everyone amongst the group in the same way as kindly as possible. Business people: In some circumstances business people can be difficult to deal with, as they can be more demanding, special favors, discounts or extra services. As business customers can be there loyal or regular customers, for example: business people travel abroad to make business deals and attend meetings, they might choose one specific airline to travel from, that airline should make sure that they are treated like their loyal customers and with extra service. If at any time you are in doubt then confer with your supervisor or manager, however staff must remember that at all times they should keep smiling be polite and have respect. How customer service responses are adapted to the needs of the customers Predictable and unpredictable situations Customer service within a business will have to be trained to deal with predictable and unpredictable situations. ...read more.


if it was a train station that they brought it from. Legal requirements Within a business there are a lot of legal requirements that have to be met concerning information suppliers; these have to be met because otherwise the company could be shut down. The company would make sure they made these requirements by the mangers telling there staff to keep working the right way and to the book. DATA PROTECTION ACT (1998) Data Protection Act: Any organisation that holds or processes personal information must be registered to the Data Protection Act. The Data protection Act means that a company holding personal information cannot pass on personal details and the data must be kept secure. There are 8 principles that state that data must be obtained and used lawfully. Ways of protecting information: * Passwords * Lock the room * ID cards * Alarms * Back ups * Secure computer * Anti virus software * Firewalls The legislation is to protect the subject of any personal information. The act prevents personal information from being passed on to people who may misuse the information. The act states that all data should be processed fairly and lawfully, should be obtained for a specified purpose, Should be adequate, relevant and not excessive, should be accurate and up to date, shouldn't be kept for any longer than necessary and should allow the subject to know who the data controller is. ...read more.

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