interview questions

Interview Questions

I asked A few questions to Mr Patel on how his current system runs at the present moment in time; I did this to find out how I can improve on this.

What information do you store?

We store all the members’ details, the loan details, and the video details, in 3 separate filing cabinets, one for the members, videos and the last 1 for the loans.

How and where do you store information?

I store this information on index cards which I then put into filing cabinets, each filing cabinet costs about £70 each so this can turn out very expensive.

What happens when you get new videos?

When I Receive a new vide I have to right all the appropriate details for each and individual video, which can be really time consuming, and then I have to put it in alphabetical order so I can refer back to it.

What happens when new members join?

When a new member wants to join I have to fill in the appropriate information in an index card and then put this information in the filing cabinet for the members in alphabetical order so it is easier for me to search.

What happens when someone rents a video?

For loans, when a member wants to rent out a video I have to right the video he has rented out, what date it has to be back, and the members name on an index card, and then put that record ...

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What happens when new members join?

What happens when someone rents a video?

For loans, when a member wants to rent out a video I have to right the video he has rented out, what date it has to be back, and the members name on an index card, and then put that record in the loans filing cabinet.

What happens when someone returns a video?

When a member returns the video I have to go all the way back to the loans cabinet, look through all the loans (which is time consuming) and then find the right loan and the write the loan off, but sometimes people bring in the video and forget to bring the money, so I have to go all the to the loans cabinet and check whether the people who have returned the video have already paid.

How do you deal with overdue videos?

I check through the loans cabinet and check whether all the loans for the day have been returned and if they are not returned, I send al letter to the member saying that if he does not bring the video in his fine will increase

What problems does the current system cause?

The problems are that the filing cabinet can get overcrowded so all the information would become squashed in and hence you would need to buy a new larger filing cabinet which would cost more money to the company. Another Problem is that if a member has lost their membership card, I need to verify the phone number which would be very time consuming, going through each and individual member, after I have done this I would have to write the membership card information on a new piece of paper and write a new membership card

Another problem is that whenever a member wants to search for a video they have to look through a large catalogue which could be very time consuming and therefore they might be making a loss due to lack of business, sometimes one of these index cards can be lost from the cabinet so their would be no backup of that particular record. Every time a new video arrives you need to put it into the catalogue, which can sometimes get squashed so that their would be no room to add more videos. Also I sort out the videos in alphabetical order so if a new video arrives I need to add it alphabetically, which would mean that their would be no more space to put in the new record.