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introducing to customer service

Extracts from this document...

Introduction

In this unit I will be finding out the basics of customer service. In this assignment I will be look at the type of customers that shop at Argos. I will learn that different types of customer will have different needs and expectations. Employees or workers are the first to receive the products. The second group is the independent private customers who are broken into private individuals and small businesses they are 'walk in' customers from the high street. The workers are people such a line managers in other word Employees are people such as line managers, colleagues, cleaners, security cashiers, stock control and warehouse staff. These employees are the first in line to receive the products and services, they are keen to see the business success and Argos has a duty to keep their employees in high spirits as they are part of the reason the company makes a profit. Argos staff work efficiency and effectively and will pass on information on products and services to friends and family. Argos as they will be given discount on products and incentives to be the first to buy new products. Private individuals are people who walk in from the high street and wish to purchase goods and services from Argos. These types of consumers are as follows; students, parents and families, couples, teenagers. Sport people, disabled, elderly, pregnant women, professionals etc. Private customers Students- may go to Argos to buy a CD player as Argos offers value for money on their products and you are almost 100 % guarantee to have the product that you ask for. Argos Also offer a14 day money back or exchange guarantee as long as you have receipt. This may be attractive to students who are repeatedly changing their minds and do not have a large expenditure. Families- these consumers may go to Argos to purchase furniture from the wide choice. ...read more.

Middle

(1) This Act may be called the Standards of Weights and Measures Short title, extent (Enforcement) Act, 1985. And commence-ment. (2) It extends to the whole of India. (3) It shall come into force in a State on such date as the State Govern-men may, by notification, appoint, and different dates may be appointed for different provisions thereof, in or in relation to, different- (a) areas in the State; or (b) classes of undertakings in the State; or(c) classes of goods produced, sold, distributed, marketed or trans-furred in the State; or (d) classes of services rendered in the State; or (e) classes of weights and measures manufactured, sold, distributed, marketed, transferred, repaired or used in the State; or(f) classes of users of weights and measures in the State, and any reference in any such provision to the commencement of this Act shall be construed as a reference to the coming into force of this Act, or, as the case may be, of that provision, in such areas or in respect of such classes of under-takings, goods, services, classes of weights and measures or classes of users of weights and measures, in relation to which, or whom, this Act has been brought into force.2. Nothing in this Act shall apply to any inter-State trade or commerce Act not to applying- inter-state trader commerce. (a) Any weight or measure, or (b) any other goods which are sold, delivered or distributed by weight, measure or number.3. In this Act, unless the context otherwise requires, - Definitions. (a) "Additional Controller" includes a Joint Controller, Deputy Controller and an Assistant Controller appointed under section 5;(b) "authorised seal or stamp" means a seal or stamp made under, and in accordance with, the provisions of this Act;(c) "Controller" means the Controller of Legal Metrology appointed under section 5;(d) "counterfeit", in relation to a seal or stamp, means a seal or stamp which is so made as to resemble an authorised seal or stamp, as the case may be, intending by that resemblance to practise deception, or knowing it to be likely that deception will thereby be practised. ...read more.

Conclusion

Telephone Telephone communication is a type of verbal communication. It also includes elements on non verbal communication, such as tone of voice, though not as many as face to face communication. More and more companies are increasing their use of the telephone in communicating with customers. Call centers and mail order are the fastest growing operational departments for UK organizations. In telephone communication, it is essential for all employees to represent their organization in a professional and friendly way. Internet and intranet The internet providers businesses with the ability to make information widely available. A number of businesses also use the internet to sell products or services. For internal communication, companies will often use an intranet. This works in the same way as a website on the internet, but is limited to internal use only. Putting information such as phone directories, product information, health and safety procedures, etc. on the intranet can be much less expensive than using printed documents. Confidential information When working in customer service, it is essential to know what information is confidential. There will be certain information about a business that must not be passed not to anyone outside the company. Any information that, if disclosed, could damage the business's reputation or service or affect its competitive advantage would be sensitive. Providing care and services to customers at Argos The customer services staff's gives the customer the right information by giving the policy and notice board so that the customers don't get confused. The staffs are given briefings so that they know all the information about the product. Argos gives discounts on the products so that the customers want to buy the item. Argos offers its customer a guarantee, insurance, free delivery and allots of more what the customer wants from Argos. So that Argos gets allots of customers to buy the product. Part of the member of staff in Argos should be the administration they should held the help line and the information. Argos might gives more offer if they buy big products and expensive items. ?? ?? ?? ?? 1 ...read more.

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