• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Introduction for Currys:

Extracts from this document...

Introduction

Introduction for Currys: For this assignment I am investigating Currys and I will be getting information about my investigation from the customer service of Currys, but to do this I will need to know also a little bit about the customers profiles and what the customers think about Currys' products and services that they provide. Background: Currys is the leading choice for families buying electrical devices for the home and other businesses. Currys also delivers their goods to their customers seven days a week to households and businesses throughout the UK. While delivering new products the Group collects 750,000 ends of life white goods appliances, fridges, freezers, cookers, computers, printers, radios, televisions, phones and washing machines, from customers' homes each year, of which, until November, approximately 300,000 were fridges. Until November 2001 these were recycled or refurbished by a network of contractors, relieving Local Authorities, who would otherwise be obliged to collect or receive these products, of a significant burden. Many units were refurbished and resold at low cost, providing cheap products for families on low income (including through create, a Dixons supported project to re-train long term unemployed people as engineers). ...read more.

Middle

P2 The key areas in Currys: Products and services: Audio & Hi Fi, iPods, Micro Hi Fi, Mini Hi Fi, MP3 Players, MP4 Players, Surround Sound, Hi Fi Separates, Hi Fi Separates Packages, Karaoke, Clock Radios, Portable Audio, iPods, Personal CD Players, Personal Cassette Players, Personal Hi Fi Speakers, Analogue Radios, DAB Digital Radios, Non-CD Radio Cassette Players, Portable CD Stereo, Dictation Machines Accessories, Headphones, Blank Minidisks, Batteries, Cameras & Camcorders, Digital Cameras, Camcorders, Digital Camcorders, Accessories like: Image Editing Software, Memory, Holdalls, Tripods, Camcorder Batteries, Camcorder Tapes, Digital Photography Accessories, Computing, Printers, Scanners, Data Storage, Software: Anti Virus & Security, Education & Kids, Graphics & Photo editing, Lifestyle & Hobbies, Maps & Navigation, Mac Software, Office Applications, Operating Systems, PC Games, Utilities, Video & Music Editing, Networking: Wired Routers, Wired Cards & Adapters, Wireless Kits, Digital Media Players, Digital Media Labelling, Adapters, Network Accessories, PC Furniture: Chairs, Peripherals: Portable Data Storage, PC Headsets, Networking, Keyboards, Mice, PC Cables, USB Device Cables, Phone & Modem Cables, Joysticks & Game pads, PC Speakers, Web Cams, Microphones, Modems, DVD RW Drives, CD-RW Drives, PC Card Readers, Soundcards, TV Cards, Cooking, Range Style Cookers: Built-in Cooking: Splash backs, Ovens, Gas Hobs, Cooker Hoods, Electric Hobs, Built-In Cooking Packages, Cooking Clearout: Accessories: Microwave ovens, conventional Microwaves, Microwaves with grills, Combination Microwaves, Dishwashers, Freestanding Dishwashers, Built-in Dishwashers, etc. ...read more.

Conclusion

Some time the delivery takes two days but it depends if the item purchased is in the store or not. If the item is not in the store, then the delivery will take three or four days to be delivered to the customer. After sales care: Currys always provide to their customers with a guarantee for each products and each product has a guarantee of three weeks to get your money back but a customer of Currys is asked if they want a longer guarantee but that guarantee has to be paid by the customer. If the customer is not satisfied by the products or services that Currys provides them, then the customer has a chance to get a refund with a reason. Currys does not repair the products damaged by the customers but Currys always give to their customers a way that the customer could be in touch with the manufacturer of the products. If a customer is making complaints about the products or services that Currys provides, then Currys keeps the information about that customer into their system and sort it out. Payment: Currys has many methods of payments that enable their customers to pay in their favourable away, like: credit cards, cash and debit cards. ?? ?? ?? ?? 1 Course work: on customer service ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level ICT in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level ICT in Business essays

  1. The Use of Geographical Information Systems (GIS) And International Technology Transfer by Non-Governmental ...

    TOP MANAGEMENT INVOLVEMENT To ensure national commitment, the initiative to set up a GIS must be taken at the higher levels of the ministry of Health (Nuttall et al. 2001). This motivates the decision-makers to swiftly perceive the potential benefits of GIS and can participate in setting up the network

  2. Access to computing

    I have compared two different servers in the table below, however these are two which I choose from many. Model HP ProLiant DL 120 G5 server series Dell Power Edge 840 Processor type Intel Celeron Intel Core 2 Intel Pentium Intel Xeon 3000 Sequence Intel Xeon 3200 series Single Intel

  1. Air Products Case

    The number for strategic internal or external partners would increase due to these initiatives. The type of partners are no longer limited to other industrial firms. For example, Air Products can partner with universities or government laboratories for R&D to create or test a new product.

  2. Customer Service Assingnment

    So therefore sainsbury have a good price for their customers and a good service to. There is benefit for sainsbury in moving closer to customers and hence understanding their needs. Apart from developing better quality goods and services through incorporating through genuine customers priorities, there is an increased possibility of discovering new business opportunities.

  1. Full Assignment

    This is why PEP employed Keith Parker, who will motivate the workforce, make PEP work as a team. PEP is not increasing their profit. This is because they are not providing the right standard or quality products to their customers.

  2. Customer service: an investigation into Thorpe Park

    Build on customer loyalty Customer loyalty is valued highly by most businesses and can be an important factor in long-term survival and success. A customer who is delighted with the standard of customer service received is much more likely to be a source of repeat business.

  1. An investigation into the main activities of Currys and Euronix electronics

    to locate and this will be in an area where they believe they will be successful. There are a number of reasons for this, which is as follows: The need to compete with other businesses in the same activity The need to be where customers are Access to good transport

  2. Brazilian football player profiles.

    Below are a few pictures which I have found searching through the net. The above site was accessed through google.com by typing in football wall papers in the search engine. Working my way through the above site I found several good pictures which would be suitable for my website.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work