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Investigation into Cadburys.

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Introduction

To: Ms Sweet From: Katherine Suttie Reference: Unit 1 Business at Work Date: Nov 2002 Title: Investigation into Cadburys 1.0 Introduction This report will show the type of ownership of the businesses. It will also be discussing the business's objectives and the reasons for these. It will look at and explain the functional areas of the business, and how these contribute to the meeting of the business's objectives. Also it will describe the management style, organisation structure and the culture of the business, and how these interrelates in the business. Also how these affect the performance and operation of the business and how they help the business to meet its objectives. The report will then explain how the production process, quality control and quality assurance helps the business to add value to its product. The report will then go onto describe the effects that would happen if the business used a different type of quality control and quality assurance. Lastly it will look at how ICT is used for internal and external communication of the project. 2.0 Information. 2.1a Introduction to types of businesses. There are three types of sectors. Voluntary, Private or Public sector. Public Sector. Public sector businesses are run by the government and paid for by taxation. Such businesses are the police, fire department, Ambulance, the NHS or teachers. Private Sector. Private sector businesses such as Sole traders, Partnerships and Franchise. They are privately owned and are there to make a profit. Voluntary. Individuals who have volunteered run a voluntary sector business. It is a non-profit business and people do not get paid to work. An example of a voluntary sector run business is Oxfam, who receive donations from people. Size. There are three different sizes of business. Small, which has under �2.8 million turnover. They have a balance sheet total under �1.4 million and under fifty employees. Medium has between �2.8 million and �11 million turnover. ...read more.

Middle

The aim was to benefit the customers by buying goods in bulk and ploughing back the profits. Customers own the business and receive dividends in relation to their purchase. They run the co-operative and make the decisions. It is favoured by the clothing industry, by small modern engineering firms and in road haulage, and these co-operatives are more successful. There are three types of co-operatives; a worker co-operative, a producer co-operative and a consumer co-operative. A worker co-operative is when a business becomes bankrupt, the employees buy out the business with their redundancy fees and so become co-operatives. The advantages of worker so-operatives are: * They have less chance of industrial relations problems than an owner/ worker system * Produces better motivation in the workers as they are working for themselves The disadvantages are: * There is little chance of successful expansion as it is hard to raise capital * Workers will find it hard to be promoted or have wage increases * Workers may not have the necessary management expertise. A producer co-operative is where the producers join together in order to share resources and marketing. Another way in which such groups co-operate may be in the purchase of large and expensive items of plant or machinery. A consumer co-operative is where customers collectively own the business. The principles of this type of co-operative are: * Each member has only one vote, regardless of the number of shares that they own * Anyone may buy a share and become a member, regardless of race, creed or religion * Goods and services are sold at reasonable prices. 2.1g Franchises. Franchises are a recent development in the UK. An example of this is Thornton's toffee company, who sells their produce to private individuals. The person taking out the franchise puts up the capital but is usual provided with equipment, training and merchandise and a well-known name to trade under. ...read more.

Conclusion

2.3c Human Resources. Human resources are the term used to mean not just workers, but the abilities of those workers. It also examines the organisation objectives, strategies and finds the key people. Human Resources roles are to select and recruit employees, and then they have to train these staff up. Once these employees have started work they have to pay them. It also deals with disciplinary and bereavement procedures. It oversees industrial relations and deals with appraisal performance management. Its main responsibility is to find a productive workforce. This helps to keep the employees satisfied and hard working. 2.3d Marketing. Marketing communicates internally and externally to the business. Marketing provides customer service and it sets targets on satisfaction. It also undertakes market research, which is an ongoing activity. The external agencies that affect marketing are trading standards and laws that relate to advertising and promotion. Marketing also involves retail distribution. It is responsible for promotion, and in addition is linked to production, finance, human resources and research and development. This helps the business to promote their products. 2.3e Administration. Administration is a service function that is concerned with the flow of information that supports the operation of the organisation. It includes the running of the reception, mail handling, telephones, typing or word processing, the filing of documents, reprographics and secretarial work. This helps to keep the business running smoothly and efficiently. 2.3d Research and Development. This is trying out new ideas and developing new technology to come up with better products. Potential products are designed and ideas for new products are hatched. Research and Development design and test new ideas to try and come up with a better product. They also improve existing products. They research new areas of interest, and analyse and test competing products. They work along side the production department to develop prototypes and then construct the equipment to manufacture new products. It also helps to ensure that the new products comply with the legal requirements and the safety standards. This helps to keep the standard of the businesses product high and to keep their customers interested. ...read more.

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