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investors in people

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Unit 10 Investors in People Northbrook Technology Centre name: Priory College Centre number: 71561 Candidate name: Douglas Scott Candidate number: 1160 Contents page Introduction 3 Methodology 5 People Investment Planning 7 Recruitment and Selection at Northbrook Technology 12 Training 17 Motivation 25 Legislation and Ethical Issues Governing Recruitment and Selection 39 Safeguards on Employees' Welfare and Appraisal 45 Conclusion 52 Bibliography 61 Appendices Introduction As part of my A-Level Business Studies course, I have been asked to investigate how a business invests in people in terms of recruitment, selection, motivation and training. I have chosen to study Northbrook Technology for my investigation, as they have a good reputation for managing their staff, having won numerous awards. The aim of the coursework is, "To produce a report on how Northbrook Technology, recruits, trains and generally invests in their employees" Northbrook Technology, one of the largest software companies in Northern Ireland, was founded in January 1999 as a wholly owned subsidiary of the Allstate Corporation, the largest publicly owned Property and Casualty Insurance Company in the US. Northbrook Technology specialises in delivering high-quality, low cost technology and business solutions to its parent company, The Allstate Corporation. The Allstate Corporation is a Fortune 47 company. This means it is one of the top 500 companies in North America and Canada. Allstate insures 1 in 8 homes and cars in the US and to date has made revenues of $30 billion, yielding a $3 billion profit. Northbrook Technology plays "a strategic role in developing, transforming and maintaining the various technology platforms used within Allstate". Northbrook started recruiting in January 1999 and established its first office in Belfast's Corporation Street. The company quickly outgrew that location and moved to its current building at Lanyon Place in February 2002. For strategic reasons, including a large labour pool and growing demand for services, NTNI opened a second facility in Londonderry, followed by its Strabane location. ...read more.


McGregor maintained that there are two fundamental approaches to managing people. Many managers tend towards theory x, and generally get poor results. Enlightened managers use theory y, which produces better performance and results, and allows people to grow and develop. Theory x ('authoritarian management' style) * The average person dislikes work and will avoid it he/she can. * Therefore most people must be forced with the threat of punishment to work towards organisational objectives. * The average person prefers to be directed; to avoid responsibility; is relatively unambitious, and wants security above all else. Theory y ('participative management' style) * Effort in work is as natural as work and play. * People will apply self-control and self-direction in the pursuit of organisational objectives, without external control or the threat of punishment. * Commitment to objectives is a function of rewards associated with their achievement. * People usually accept and often seek responsibility. * The capacity to use a high degree of imagination, ingenuity and creativity in solving organisational problems is widely, not narrowly, distributed in the population. * In industry the intellectual potential of the average person is only partly From Northbrook's employees survey in appendix 10 we can conclude that most of their employees fall under theory Y category of Douglas McGregor theory. The reasons for this are because they are motivated by more than just money. For example in question one 50% chose money as the main reason for working and the other 50% chose the social aspect and challenge provided. This doesn't reflect it much until we look at question 7 where 60% of staff identify they are motivated by both with a number commenting that other factors also motivate staff such as the ability to socialise and work as a team, having opportunity for promotion or recognition and having suitable work life balance. Therefore Managers at Northbrook should adopt a theory Y approach. ...read more.


Recommendations I think that Northbrook should provide a better canteen for their staff. This should consist of making it a lot bigger, cheaper and having a bigger selection of foods which would suit everyone's needs. They could do this by putting out a questionnaire asking what types of food would be liked in the staff canteen. Northbrook should also provide more training to their staff. This will keep them motivated whilst working and it also ensure they know what they are doing in the job everyday when they enter the building. They should also provide more duvet days for the staff. There is very few company's which give their employees this service. It has proved a big popular with Northbrook and I just don't think one day is enough maybe give so many depending on the length of your service in the company. I think that Northbrook should either have a staff car park or even subsidized their employee's car parking fees. There are two car parks in the region of Northbrook but both are very expensive to be parking in for 8-9 hours a day. This would show very quickly coming out of your pocket every day. Northbrook should also provide company cars to the people are in high positions in the business. This would be a form of motivation for the employees who are in lower positions in the business and make them work and perform harder to get moved up the business to a high place were a company car is available. They could also have an in-house gym were people could go on their lunch or even before or after work to keep fit. This is all to do with promoting a healthy living lifestyle. Northbrook should also have a cr�che for all the people who have young kids in the business so they can leave them there in the mornings before work and collect them after work. This would be handy for them as they don't have to worry about someone looking after the kid and having to pay out money to pay the babysitter. ...read more.

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