• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

John Lewis company anaylsis

Extracts from this document...

Introduction

Introduction to John Lewis The roles and responsibilities of employees AO1 John Lewis My investigation is on John Lewis' Department Store. The John Lewis I have carried out my investigation on is located in the centre of Welwyn Garden City: John Lewis Bridge Road Welwyn Garden City Herts AL8 6TP Introduction to John Lewis as a Company The John Lewis Partnership's 68,000 Partners own the leading UK retail businesses; these are Waitrose, John Lewis and Greenbee. Their founder's vision of a successful business was a business powered by its people. All 68,000 permanent staff, are partners who own 26 John Lewis department stores, 185 Waitrose Supermarkets, an online and catalogue business, John Lewis Direct, a direct services company, Greenbee. Also the John Lewis Partnership has three production units and a farm with a current turnover of nearly �6 billion, the Partners share in the benefits and profits. The John Lewis Partnership's reputation is founded on the uniqueness of our ownership structure and our commercial success. The John Lewis Partnership's main purpose is: 'The happiness of all our members, through their worthwhile, satisfying employment in a successful business' Their Strategy is based on three interdependent objectives - Partners, customers and profit. This can be explained in three key points: * Building a sustainable business through profit and growth * Serving their customers to the very best of their ability * Caring about their communities and their environment. Description of the Main Roles and their Responsibilities in John Lewis At the John Lewis Partnership, employees are all classed as Partners. ...read more.

Middle

A day in the life of an Operative John Lewis is open everyday from 9 o'clock in the morning till 8 o'clock at night. The standard full time hours would be 9 - 6pm, including one late night, 11-8pm. The Operative's job day to day is to handle customer service and selling, merchandise stock, arrange promotional displays, general house keeping, stock replenishment and taking customer orders. The John Lewis Training Programmes The John Lewis Partnership has its own internal management training programmes. Their aim is for every Partner to develop their performance and knowledge at all times. In order for them to do this they need to: * Feel Fulfilled in their work * Develop their full potential by being helped to take on new challenges or develop a management career Learning and development need not be solely work related. The John Lewis Partnership has: * Over 3500 Learning Resources * Over 35 Learning Centres across the country * Access to subsidies for vocational and non-vocational courses * Product knowledge courses "On the Job" and "Off the Job" training On the Job: Any training which involves instructing employees at their place of work. Off the Job: Any training which involves instructing employees, away from their place of work. Managers and Supervisors: There are specific Management Development Training Programmes within the John Lewis Department Store. Most of the training would take place at the sharp end - on the shop floor. All Partners would also be offered a Project Knowledge course. However outside of the department store Managers and Supervisors are offered the chance to go to a place called Skern Lodge which offers activities based on team building, the Skern Lodge trip would last approx. ...read more.

Conclusion

If the Partner has continued to work for the Partnership for a year then they will receive a 25% discount off John Lewis alone. Paid Holiday The holiday entitlement is four weeks per year, rising to five weeks after three years. There are further long-service increases for most Partners after ten or fifteen years. Management Partners, including graduate trainees, receive five weeks' holiday from the outset. Pension scheme John Lewis offers a non-contributory final salary pension scheme, payable from the age of 60, to most Partners who have completed a five-year qualifying period. Life assurance John Lewis' life assurance scheme pays a sum equivalent to three times annual salary to your nominated beneficiary. Ticket subsidies The Partnership offers ticket subsidies of 50% of the cost of a visit to the theatre, opera or concert hall are available up to a maximum of �60 per year. Partners may also take advantage of corporate membership to bodies such as English Heritage, the Science Museum and the Royal Society of Arts. Education subsidies John Lewis gives generous financial support to Partners who wish to acquire a new leisure skill or continue their education, e.g. through the Open University or evening classes. Extended leave Partners who complete 25 years' service can enjoy paid sabbatical leave of up to six months. Health services The Partnership has an occupational health service staffed by three full-time doctors and fifty occupational health advisers. Special help in time of need In cases of particular need, the John Lewis Partnership will help a Partner with a loan or a grant. ?? ?? ?? ?? Emma Porter Business Studies AS Level ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Business Plan window cleaning

    Personally, I had a basic knowledgeable in using computer, I had been using Microsoft word, and Microsoft excel, in order to produce cash flow forecast, sales forecast and other financial. Microsoft word helps to produce word processing and is likely to be use in all business departments.

  2. Unit 9: Marketing Strategy

    Price - I was pleased to see that my prospective customers were willing to pay above supermarket prices for produce from a local bakery. Also, low prices were only fourth out of six in the qualities people look for most in a local bakery suggesting that they accept prices will always be higher than in ASDA or Tesco's.

  1. Unit 12 - International Dimensions of Business Task 1

    Differences and Similarities between aims and objectives of British Airways and RyanAIr My main focus before this part of the task was identifying the aims and objectives of both RyanAir and British Airways, explaining this aims and deciding if the international presences of both of these businesses help them to achieve their aims and objectives.

  2. The Diversity of Distribution Channels in the Retailing Industry

    Storage warehouses are very important to Tesco because without storage warehouse Tesco would have no where to put the products. When a customer orders goods, the goods are brought from the stockroom or from the shop, the space of the stockroom must be big to accommodate the goods, the benefit

  1. Marketing plan for Trung Nguyen coffee company.

    * Canterbury Coffee has 26 coffeehouse kiosks in Korea, mostly inside large department stores. Branching out to other locations like hospitals, the Canadian firm wants to add 12 outlets per year for the next few years. * Local Strong Korean Franchises: Holly's, Rosebud, and Prowstar.

  2. Describe how visual merchandising techniques are applied to goods in different types of retail ...

    The Body Shop is headquartered in Littlehampton, West Sussex, England, was founded in 1976 by the late Dame Anita Roddick and is now part of the L'Oréal corporate group. The Body Shop carries a wide range of products for the body, face, hair and home.

  1. Customer Service Analysis Between MacDonald Hotel and Chester Zoo.

    Maintaining safety in a Zoo is very important. When a customer enters the Zoo they should feel safe and secure. There are signs throughout the zoo such not feeding animals through the cages, Zookeepers; Zookeepers are the people who do the day to day work of feeding and cleaning the animals.

  2. How Colin Mckee Shows the Skills and Abilities of an Enterprising Manager in his ...

    and ideas of what should happen next, which helps in making staff feel and important part of the business which Colin aims to do at all times. He then goes on to discuss these ideas with his partner/wife and from there, the final decision on moving forward is made.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work