• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Life as a Distribution Manager - GAC diary

Extracts from this document...

Introduction

´╗┐George Roberts 36255 Diary Monday Chris goes to a sales call at Schutz and they book one 40ft container to Germany. To start the day I contacted the distribution centre and told them to pick up the container at a certain place at a certain time. I then made sure I informed the financial area of the business so that they were able to sort out the paperwork and to write it down as a record. After this I made another call and contacted administration to tell them to document the customer and keep the customers detail on file. Finally I sent an email to customer services to tell them to make a note of the emails of this order and make sure they write down clearly what is being expected of us. Tuesday Chris has an issue with the container going to Germany and the customer hasn?t got the products ready in time to be shipped. I was contacted by schutz and they informed me that the order would not be ready in time; this was quite frustrating so I started to try and solve the issue. I began by securing a rescheduled date for the products to be shipped on. ...read more.

Middle

Then I quickly contacted the ICT department to let them know not to open any attachments from the Dubai computer until this issue is resolved, and then I have to contact the administration department to ring up the head office to ask what we will do next with this issue as the business is not running very smooth. I also rang the sales department and told them that the business has suffered a slight setback just to inform them, after this short phone call I rang R and D to tell that they will need to be prepared to solve the problems that can possibly occur when the Office in Dubai is out of action. Then the marketing department will have to keep checking if the office is running again, so I had to tell them to do that. Just as I put the phone down I remembered that I need to ring the Human Resources department and make sure the paper work is sorted ?asap? Followed by me telling customer service department to make sure that our very important customers are aware of this situation. Only two more phonecalls left! The first one is to finance and I need to tell them to stop the deliveries made and I said exactly the same thing to distribution. ...read more.

Conclusion

Research and development, human resources, marketing, finance, administration, customer service, sales and ICT. We have just offered a next day delivery service to some countries! So I had to inform the marketing department to advertise to these specific countries and to make sure they know about this service and I did the same to ICT to make sure they update the website letting the customers online know. Then I had to contact research and development to conduct some research on the best locations in these countries for these customers and then to let me know. Then I contacted the human resources department to train the right working staff to work on different specific countries. And finally I had to contact customer service to make sure that the customers fully understand this offer and how to use this service to its full potential. In conclusion it is important for the functional area?s of Gac to work together because then they can complete the aims and objectives set in the right time period, If they didn?t work together it everything would be out of control from getting the paperwork right all the way to making sure the customer is happy. It is also important for the functional area?s to communicate each day by phonecall because then they know the functional area?s have received the message it makes sure the aims and objectives are complete.1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. Unit 9: Marketing Strategy

    Gray and Goodliffe's, Tesco's Online, and Pocklington's Bakery (another competitor in the area). Pocklington's have not previously been considered as despite their actual bakery being close to Sutton-on-Sea their outlets are much further afield. The positioning map below considers location and product range.

  2. The Diversity of Distribution Channels in the Retailing Industry

    in selling of stolen goods, unregistered handguns and certain drugs like her Distribution of e-retail products & services Is meant by online ordering, the advantage of e-retail is that it is self service where customers can place orders and they don't require the help from a member of the staff

  1. Investigating Internet Marketing

    Even with shipping charges included buying online is a better deal as customers are not spending money on fuel, parking, public transport etc. Choice No matter where customers live they can shop at stores that do not exist nearby. Customers who live in small towns or mid-size cities suddenly have all stores available in front of them.

  2. SWOT and Pestel analysis for Carlton Forum leisure centre

    Carlton forum provides a service, they sell intangible benefits, this puts them right in the tertiary sector as this category is responsible for the delivery of service. Which operates within the public sector, which states that leisure service and firms management were instructed to put on activities and programs which helps with the demand for leisure involvement.

  1. The main purpose of this research is to know and analyze whether the Olympic ...

    Each and every sport may contain different categories which will change year by year. Several participants from different countries will participate in this auspicious event. Participating in such a great event is one of the main dream destinations for many athletes all over the world.

  2. Disneyland and M&S. I am going to investigate customer service in two separate ...

    Internal customers are very important to a business because they are the people who make the business run smoothly and successfully. Businesses need to treat them right because if they don't, they will loose there internal customers therefore, the business will not be able to provide what's expected to the external customers.

  1. Business plan. The business that I am going to produce is a personalised logo ...

    I would then think about taking the next step, in creating my business into a Public Limited Company (Plc). A public limited company can offer its share for sale on the stock market in order to raise finance but not all Plcs do this as the cost of the company 'flotation' can run into millions.

  2. Evaluate of your own development as a result of your work placement.

    Being punctual showed that I wanted to do well in the job. In addition, to being punctual it?s important to be reliable. To be reliable all employees must do their work accurately, free of errors and well presented. This means that the business can make sure of this information.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work