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Life as a Distribution Manager - GAC diary

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´╗┐George Roberts 36255 Diary Monday Chris goes to a sales call at Schutz and they book one 40ft container to Germany. To start the day I contacted the distribution centre and told them to pick up the container at a certain place at a certain time. I then made sure I informed the financial area of the business so that they were able to sort out the paperwork and to write it down as a record. After this I made another call and contacted administration to tell them to document the customer and keep the customers detail on file. Finally I sent an email to customer services to tell them to make a note of the emails of this order and make sure they write down clearly what is being expected of us. Tuesday Chris has an issue with the container going to Germany and the customer hasn?t got the products ready in time to be shipped. I was contacted by schutz and they informed me that the order would not be ready in time; this was quite frustrating so I started to try and solve the issue. I began by securing a rescheduled date for the products to be shipped on. ...read more.


Then I quickly contacted the ICT department to let them know not to open any attachments from the Dubai computer until this issue is resolved, and then I have to contact the administration department to ring up the head office to ask what we will do next with this issue as the business is not running very smooth. I also rang the sales department and told them that the business has suffered a slight setback just to inform them, after this short phone call I rang R and D to tell that they will need to be prepared to solve the problems that can possibly occur when the Office in Dubai is out of action. Then the marketing department will have to keep checking if the office is running again, so I had to tell them to do that. Just as I put the phone down I remembered that I need to ring the Human Resources department and make sure the paper work is sorted ?asap? Followed by me telling customer service department to make sure that our very important customers are aware of this situation. Only two more phonecalls left! The first one is to finance and I need to tell them to stop the deliveries made and I said exactly the same thing to distribution. ...read more.


Research and development, human resources, marketing, finance, administration, customer service, sales and ICT. We have just offered a next day delivery service to some countries! So I had to inform the marketing department to advertise to these specific countries and to make sure they know about this service and I did the same to ICT to make sure they update the website letting the customers online know. Then I had to contact research and development to conduct some research on the best locations in these countries for these customers and then to let me know. Then I contacted the human resources department to train the right working staff to work on different specific countries. And finally I had to contact customer service to make sure that the customers fully understand this offer and how to use this service to its full potential. In conclusion it is important for the functional area?s of Gac to work together because then they can complete the aims and objectives set in the right time period, If they didn?t work together it everything would be out of control from getting the paperwork right all the way to making sure the customer is happy. It is also important for the functional area?s to communicate each day by phonecall because then they know the functional area?s have received the message it makes sure the aims and objectives are complete.1 ...read more.

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