• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

M1 - Assessment of how managing the human, physical and technological resources can improve the performance of Marks & Spencer

Extracts from this document...

Introduction

M1 This part of assignment assesses how managing the human, physical and technological resources that have been researched so far can improve the performance of Marks & Spencer. Human Resources Human Resources are the people (employees) in the business. Monitoring the performance of employees in Marks & Spencer has showed the way to a number of advantages. These essential advantages are assessed below. The employees in Marks & Spencer are being monitored by CCTV and therefore watched by managers or directors which led to an increase in customer focus. Monitoring employees makes sure that they are carrying out the job tasks correctly. This could be for the reason that employees do not want to upset and get embarrassed when their managers or directors are observing them through CCTV; as a result they try to work and perform to the best of their ability. Employees in the stores of Marks & Spencer know that they are being observed and monitored throughout the work day so this encourages employees to serve customers more adequately as well as to provide assistance at all times. In addition, employees in the stores are likely to think that they could get bonuses and rewards if they perform to the best of their ability. For instance, Marks & Spencer could give incentives during the work which would likely make employees encouraged and complete the tasks given because incentives usually motivate employees to work to the best of their ability on whatever tasks are they completing. Marks & Spencer offers gift vouchers that are the perfect choice to help reward congratulate and motivate people in a way they will appreciate. Marks & Spencer vouchers are perfect incentive to increase sales, recruit new customers and generate new business. This is the best way to promote performance from the staff and encourage more positive outlook in the workplace. These incentives include the sick pay leave if needed as well as the holidays. ...read more.

Middle

In conclusion, observing employeesâ punctuality makes them to keep up with their attendance and be punctual. This makes Marks & Spencer have better image because their employees serves customers well and manages to keep up with the tidiness on the store floors. Physical and Technological resources Physical and technological resources that Marks & Spencer uses have quite a lot of advantages as Human Resources. Physical resources are the things that business uses to complete its activities every day in the store, for instance, buildings and equipment. Technological resources are things such as computers with its software such as Microsoft Office. Physical and technological resources are assessed below. Marks & Spencer has got a transactional website (technological resource) (www.marksandspencer.com) which means that the business is expanded in many ways which increased its performance. This could be for the reason that clients or consumers that are able to access the website can purchase its products. Marks & Spencer online shopping offers UK online shoppers many choices. Their large clothing and home ware line has earned respect and loyalty from shoppers from the United Kingdom as well as worldwide. Consumers can shop online for thousands of Marks & Spencer online products from the convenience of their home because people can look through the website to see new clothes and items and the new deals and offers are also promoted on the website so that customers know what is offered in the stores. In the website, it is also possible to contact Marks & Spencer if consumers have a question regarding a product or an item. Therefore, this expand the business as anyone can access the website from any country of the world if they have internet connection and it also increases performance because consumers can stay at home not visiting the stores which means Marks & Spencer would receive money from costumers anyway, which would increase in sales and this means Marks & Spencer would make more profit. ...read more.

Conclusion

Marks & Spencer normally has quite big buildings that consist of two, three or even four floors, especially in shopping malls. In addition to this, if there are separate floors such as four floors building it allows Marks & Spencer to set a particular floor for particular products and items. For instance, one of the shopping malls in Plymouth has got Marks & Spencer store of four floors; the first being men clothing, the second is women clothing, the third is lingerie and fourth floor is children clothing and toys, home ware and the café. Besides, as the floors are quite big in terms of space, this allows Marks & Spencer to have room in order to display a range of styles of the products. If Marks & Spencer is able to display a large number of products this means that the performance is going to be increased because as the products are promoted the customers that walk around the store would see the product or an item and might get interested. Customer is likely to be attracted by the product because of the suitable displaying of products in Marks & Spencer and as a result they would purchase it. In addition, customers that walk pass the store, might see the display of products in the shop windows of Mark & Spencer and this would attract them to come in to the store to look at the product in more detail. Therefore, as customers are likely to buy more products due to displaying this is likely to increase sales and make a higher profit. If the business makes higher profit then this would increase the performance of Marks & Spencer. Eventually, human, physical and technological resources have a big impact on Marks & Spencer as a business. However, the inability that could to use these resources effectively could appear and this will cause many problems and difficulties rather than advantages. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    Economical factors: An economic factor is the exchange rate; the current level for the exchange rate is £1 to $1.70430 (source from www.bbc.co.uk) Another economical factor is inflation, if inflation is low then the amount of money in wages will rise, this is the same for raw material prices.

  2. Marked by a teacher

    NVQ2 Business and admin assessment 1. Know the employment rights and responsibilities of ...

    4 star(s)

    Another employers responsibility would be to make sure that the workplace environment is suitable for their employees for example you couldnât give someone who is disabled and wheelchair bound a job on the forth floor of a building and try to make them walk up the stairs you would have

  1. Recruitment. I am writing this report to describe how each organisation plans and conducts ...

    * Race Relations Act 1976 - This act makes it unlawful for anyone to be discriminated against on the grounds of race, colour, nationality and ethnic origin JCC must ensure that they protect their employees from discrimination, victimisation and harassment.

  2. Unit 2: Recruitment in the Workplace

    Along with education where the candidate may have received various qualifications in their school life, if they have had any additional achievements or skills then it would also be helpful for them if they are included in the CV such as if they went to any first aid classes and

  1. I will be researching and managing a variety of resources. The three main types ...

    A maximum working week 48 hours a week. An average 6 hours work in any 24 hours for nightshift workers. These regulations were amended in 2003 so that it could exclude people that worked in road, sea or rail transport.

  2. Human Resources

    People are the key for business success. For example, in retail company such as Marks and Spencer, if there were no employees/people to fulfil the day-to-day duties of the store, then there would be no business, resulting in no profit. Few role and responsibilities of the Human Resources Department: In small businesses, the owner of the business completes many of the tasks.

  1. The main aim of this research is to evaluate the information on the human ...

    2.3.3 New organizational forms The main challenge for the human resource management comes from the changing the characters. The competitions are not between the individual forms and group firms. Major companies are running through the local suppliers and forgings. This leads to rise of the new organizational forms.

  2. Evaluate how managing resources and controlling budgets can improve the performance of a business

    They would usually get the product that will sell in a lot, they buy the product in quantity in order to get it cheaper and insure they are saving enough money from every unit that they sell.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work