Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7

M1 - Assessment of how managing the human, physical and technological resources can improve the performance of Marks & Spencer

Extracts from this document...

Introduction

M1 This part of assignment assesses how managing the human, physical and technological resources that have been researched so far can improve the performance of Marks & Spencer. Human Resources Human Resources are the people (employees) in the business. Monitoring the performance of employees in Marks & Spencer has showed the way to a number of advantages. These essential advantages are assessed below. The employees in Marks & Spencer are being monitored by CCTV and therefore watched by managers or directors which led to an increase in customer focus. Monitoring employees makes sure that they are carrying out the job tasks correctly. This could be for the reason that employees do not want to upset and get embarrassed when their managers or directors are observing them through CCTV; as a result they try to work and perform to the best of their ability. Employees in the stores of Marks & Spencer know that they are being observed and monitored throughout the work day so this encourages employees to serve customers more adequately as well as to provide assistance at all times. In addition, employees in the stores are likely to think that they could get bonuses and rewards if they perform to the best of their ability. For instance, Marks & Spencer could give incentives during the work which would likely make employees encouraged and complete the tasks given because incentives usually motivate employees to work to the best of their ability on whatever tasks are they completing. Marks & Spencer offers gift vouchers that are the perfect choice to help reward congratulate and motivate people in a way they will appreciate. Marks & Spencer vouchers are perfect incentive to increase sales, recruit new customers and generate new business. This is the best way to promote performance from the staff and encourage more positive outlook in the workplace. These incentives include the sick pay leave if needed as well as the holidays. ...read more.

Middle

In conclusion, observing employeesâ punctuality makes them to keep up with their attendance and be punctual. This makes Marks & Spencer have better image because their employees serves customers well and manages to keep up with the tidiness on the store floors. Physical and Technological resources Physical and technological resources that Marks & Spencer uses have quite a lot of advantages as Human Resources. Physical resources are the things that business uses to complete its activities every day in the store, for instance, buildings and equipment. Technological resources are things such as computers with its software such as Microsoft Office. Physical and technological resources are assessed below. Marks & Spencer has got a transactional website (technological resource) (www.marksandspencer.com) which means that the business is expanded in many ways which increased its performance. This could be for the reason that clients or consumers that are able to access the website can purchase its products. Marks & Spencer online shopping offers UK online shoppers many choices. Their large clothing and home ware line has earned respect and loyalty from shoppers from the United Kingdom as well as worldwide. Consumers can shop online for thousands of Marks & Spencer online products from the convenience of their home because people can look through the website to see new clothes and items and the new deals and offers are also promoted on the website so that customers know what is offered in the stores. In the website, it is also possible to contact Marks & Spencer if consumers have a question regarding a product or an item. Therefore, this expand the business as anyone can access the website from any country of the world if they have internet connection and it also increases performance because consumers can stay at home not visiting the stores which means Marks & Spencer would receive money from costumers anyway, which would increase in sales and this means Marks & Spencer would make more profit. ...read more.

Conclusion

Marks & Spencer normally has quite big buildings that consist of two, three or even four floors, especially in shopping malls. In addition to this, if there are separate floors such as four floors building it allows Marks & Spencer to set a particular floor for particular products and items. For instance, one of the shopping malls in Plymouth has got Marks & Spencer store of four floors; the first being men clothing, the second is women clothing, the third is lingerie and fourth floor is children clothing and toys, home ware and the café. Besides, as the floors are quite big in terms of space, this allows Marks & Spencer to have room in order to display a range of styles of the products. If Marks & Spencer is able to display a large number of products this means that the performance is going to be increased because as the products are promoted the customers that walk around the store would see the product or an item and might get interested. Customer is likely to be attracted by the product because of the suitable displaying of products in Marks & Spencer and as a result they would purchase it. In addition, customers that walk pass the store, might see the display of products in the shop windows of Mark & Spencer and this would attract them to come in to the store to look at the product in more detail. Therefore, as customers are likely to buy more products due to displaying this is likely to increase sales and make a higher profit. If the business makes higher profit then this would increase the performance of Marks & Spencer. Eventually, human, physical and technological resources have a big impact on Marks & Spencer as a business. However, the inability that could to use these resources effectively could appear and this will cause many problems and difficulties rather than advantages. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    To adapt to a change in the amount of inflation, McDonalds would charge more money for their products, however if the prices are increased too much then the business will lose out on customers as they will go to the businesses competitors because they charge cheaper prices.

  2. Recruitment. I am writing this report to describe how each organisation plans and conducts ...

    JCC also must ensure the legislations that they must ensure they comply with are as follows: * Sex Discrimination Acts 1975 and 1986 - This act ensures that men and women are treated equally. Employers cannot discriminate people because of their gender.

  1. Evaluate how managing resources and controlling budgets can improve the performance of a business

    By using breakeven analysis it shows the business how many units are still needed to be sold before the business reach their investments. Breakeven then can summarize what the businesses profit is going to be with the remaining units. Some small businesses don't think of using breakeven analysis because the

  2. Presenting Business Information

    Tesco recycling which helps the environment and also it helps the Tesco to create positive image. Tesco is devoted to reduce the amount of waste produced and to help to recycle it wherever possible. Tesco recently introduced a program for their customer to recycle polythene paper and other consumable items used by Tesco, contains a proportion of recycled materials.

  1. Marked by a teacher

    NVQ2 Business and admin assessment 1. Know the employment rights and responsibilities of ...

    4 star(s)

    qualified to do so go round and check that all machinery is working and if it is not put up signage to show this and get the item repaired, this would stop people using faulty machinery and lower risks of people getting injured.

  2. The main aim of this research is to evaluate the information on the human ...

    goals can be effectively achieved by the use of skilful and able employees to the maximum effect (Huselid, Jackson, & Schuler, 1997). 2.8 The consequences of Human resource not being strategic 2.8.1 Human Resource being too involved in administration Apart from the main function of the Human resource department being

  1. In this assignment, I am going to show and explain how managing human, physical ...

    It is also important that a manager Is always there so that they can supervise his staff and also if there is a problem that they might not be able to handle the manager will defiantly be trained to deal with the situation.

  2. Teamwork. There are several reasons why a business may organise their staff into teams. ...

    Produce or Perish; With a high concern for production and a low concern for people, these managers find employee needs unimportant. Managers using this style also pressure their employees through rules and punishments to achieve company goals. This would lead to employee de-motivation.

  • Over 180,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work

Marked by a teacher

This essay has been marked by one of our great teachers. You can read the full teachers notes when you download the essay.

Peer reviewed

This essay has been reviewed by one of our specialist student essay reviewing squad. Read the full review on the essay page.

Peer reviewed

This essay has been reviewed by one of our specialist student essay reviewing squad. Read the full review under the essay preview on this page.