• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

M1 - Assessment of how managing the human, physical and technological resources can improve the performance of Marks & Spencer

Extracts from this document...


M1 This part of assignment assesses how managing the human, physical and technological resources that have been researched so far can improve the performance of Marks & Spencer. Human Resources Human Resources are the people (employees) in the business. Monitoring the performance of employees in Marks & Spencer has showed the way to a number of advantages. These essential advantages are assessed below. The employees in Marks & Spencer are being monitored by CCTV and therefore watched by managers or directors which led to an increase in customer focus. Monitoring employees makes sure that they are carrying out the job tasks correctly. This could be for the reason that employees do not want to upset and get embarrassed when their managers or directors are observing them through CCTV; as a result they try to work and perform to the best of their ability. Employees in the stores of Marks & Spencer know that they are being observed and monitored throughout the work day so this encourages employees to serve customers more adequately as well as to provide assistance at all times. In addition, employees in the stores are likely to think that they could get bonuses and rewards if they perform to the best of their ability. For instance, Marks & Spencer could give incentives during the work which would likely make employees encouraged and complete the tasks given because incentives usually motivate employees to work to the best of their ability on whatever tasks are they completing. Marks & Spencer offers gift vouchers that are the perfect choice to help reward congratulate and motivate people in a way they will appreciate. Marks & Spencer vouchers are perfect incentive to increase sales, recruit new customers and generate new business. This is the best way to promote performance from the staff and encourage more positive outlook in the workplace. These incentives include the sick pay leave if needed as well as the holidays. ...read more.


In conclusion, observing employeesâ punctuality makes them to keep up with their attendance and be punctual. This makes Marks & Spencer have better image because their employees serves customers well and manages to keep up with the tidiness on the store floors. Physical and Technological resources Physical and technological resources that Marks & Spencer uses have quite a lot of advantages as Human Resources. Physical resources are the things that business uses to complete its activities every day in the store, for instance, buildings and equipment. Technological resources are things such as computers with its software such as Microsoft Office. Physical and technological resources are assessed below. Marks & Spencer has got a transactional website (technological resource) (www.marksandspencer.com) which means that the business is expanded in many ways which increased its performance. This could be for the reason that clients or consumers that are able to access the website can purchase its products. Marks & Spencer online shopping offers UK online shoppers many choices. Their large clothing and home ware line has earned respect and loyalty from shoppers from the United Kingdom as well as worldwide. Consumers can shop online for thousands of Marks & Spencer online products from the convenience of their home because people can look through the website to see new clothes and items and the new deals and offers are also promoted on the website so that customers know what is offered in the stores. In the website, it is also possible to contact Marks & Spencer if consumers have a question regarding a product or an item. Therefore, this expand the business as anyone can access the website from any country of the world if they have internet connection and it also increases performance because consumers can stay at home not visiting the stores which means Marks & Spencer would receive money from costumers anyway, which would increase in sales and this means Marks & Spencer would make more profit. ...read more.


Marks & Spencer normally has quite big buildings that consist of two, three or even four floors, especially in shopping malls. In addition to this, if there are separate floors such as four floors building it allows Marks & Spencer to set a particular floor for particular products and items. For instance, one of the shopping malls in Plymouth has got Marks & Spencer store of four floors; the first being men clothing, the second is women clothing, the third is lingerie and fourth floor is children clothing and toys, home ware and the café. Besides, as the floors are quite big in terms of space, this allows Marks & Spencer to have room in order to display a range of styles of the products. If Marks & Spencer is able to display a large number of products this means that the performance is going to be increased because as the products are promoted the customers that walk around the store would see the product or an item and might get interested. Customer is likely to be attracted by the product because of the suitable displaying of products in Marks & Spencer and as a result they would purchase it. In addition, customers that walk pass the store, might see the display of products in the shop windows of Mark & Spencer and this would attract them to come in to the store to look at the product in more detail. Therefore, as customers are likely to buy more products due to displaying this is likely to increase sales and make a higher profit. If the business makes higher profit then this would increase the performance of Marks & Spencer. Eventually, human, physical and technological resources have a big impact on Marks & Spencer as a business. However, the inability that could to use these resources effectively could appear and this will cause many problems and difficulties rather than advantages. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. Marked by a teacher

    Roles and Responsibilities of Staff Members at McDonalds.

    5 star(s)

    Fries: the observation checklist makes sure that the crew member is, * Ready to start work * Produces hot, fresh, quality fries * Meets all other procedural standards, and demonstrates teamwork Also reviewing their strengths, opportunities for development. Dining area: this observation checklist makes sure that the crew member is,

  2. Marked by a teacher

    NVQ2 Business and admin assessment 1. Know the employment rights and responsibilities of ...

    4 star(s)

    A benefit for an employer is that people will want to work for them so they may be more likely to find the right person for the job as there will be a bigger pool of candidates to choose from.

  1. Unit 2: Recruitment in the Workplace

    if a marketing researcher was employed, they will need to first meet the marketing director and get to know them well as they will be working in the same department and on a daily basis also the marketing researcher will have to follow the orders and responsibilities given by the marketing director.

  2. Unit 13 Applied Business

    It costs no money and is sent and can be received instantly. This means it was an extremely useful tool as it was essential that a large amount of businesses were approached. An email address was created specially for the event, which meant that all emails that were related to

  1. Human Resources

    For companies like Barclays all the activities should be done by following the Law of the United Kingdom. For example in small business if the owner of the business does not want staff, he easily can say to them from next week you do not need to come to work without giving them any valid reason.

  2. I will be researching and managing a variety of resources. The three main types ...

    The premises will have to be kept clean to make sure it meets the requirements also to make sure it is kept at the right temperature. UK Regulation When new work situations arose, regulations were introduced to deal with them. The most important regulation is the Working Time Directive 1998.

  1. The Human resource recruitment activity.

    Time and energy spent in recruiting the right person, at the right time and for the right job is money well spent. The cost of recruiting and training a new employee, only to find out after a few weeks or a few months that they are not suited to the job, is an expensive mistake.

  2. Unit 4 M1

    A SWOT analysis is use for auditing an organisation and its environment. Washwood heath Technology College has strategic management which manages the objectives of the school for the students and the staff member in there. Swot strengths, weaknesses, opportunities and threat Strength: the strength can be a new product lunched by a business.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work