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Managing Systems.

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Introduction

Managing Systems, TAA Code : 303MSY CA Group is a sheet metal fabrication and engineering assembly company that produces steel products assembled from a wide range of components, for customers in the building industry. Their business strategies over the next five years are ~ ( I ) Improve product turnaround and reduce delays and product remakes. At present when an order is received on the shop floor, the assembly workers through the knowledge and skills they have acquired over the years within the organisation, manufacture the products from the required components held in stock. Currently the stock level of the components is manually checked and items purchased when they are required, by 4 stock control staff. Problem ~ Due to the business expanding its customer base, the range of products produced and their sales quantity has increased and hence the variety and turnover of the components has also increased. Resulting in component types running out of stock and delivery dates not being achieved. To deal with the increase in work extra staff have been employed, although due to their lack of knowledge, products are being produced with the wrong components. ( II ) Improve customer relations, in respect to confirmation of delivery dates and information on products sold. Currently an order is received on the understanding that the requested delivery date can be achieved. This is confirmed by the sales desk staff, through a simple production scheduling program. Problem ~ As the turnover of products has increased, the sales desk are unsure if all the components required to manufacture the requested order of products are currently held in stock. ...read more.

Middle

Structured in form, with repetitive tasks processed, which would result in predictable outputs. In respect to the "Bill of Materials" database this could be viewed as a knowledge work system, with reference to the sales desk and production staff users. As the databases primary concern is the creation of new knowledge for its user ie. Which components are required to manufacture a particular product. Also in relation to the production staff, the information system could be considered as a Transaction Processing system. Recording the use of components and monitoring stock levels to produce purchase order transactions once a components stock level has been reduced to a set point. With reference to determining whether a product is a profitable item, then reporting and acting on this output information. The system used in the accounts department would be expressed as a Management Information system, supporting structured and semi-structured decisions on whether the sale of a product should continue or the sales price should be altered to suit. In conclusion the overall information system would cover a wide spectrum of categories, when viewed from the different users perspective. Who are the interested parties and what is the extent of their interest ? This type of information will be discussed during the feasibility study concerning the system. We have previously examined who will use the system and their basic need from that system. In summary ~ Users ~ Need Sales Desk ~ Can a requested quantity of products be manufactured from the components currently in stock. ...read more.

Conclusion

Making it easy to understand for the users who would assist in the systems design etc. b, The technical activities are clearly stated and documented, which will assist in any future maintain to the system. What organisational issues need to be addressed ? The information system will improve the efficiency and communication regarding product data between the users, which will hopefully result in the organisation becoming more profitable. To achieve this goal a computerised stock control procedure, Bill of Materials database and Cost analysis reporting system is to be put in place. The implementation of such a system, moving away from a manual process towards a computerised one, will mean changes to the organisations structure and the staff working within that structure. For example some members of staff may be non computer literate, and will try to resist the innovation of the new system. To address this issue all members of staff will be invited to play an important part in the systems design, development and implementation. Training will be given not only on the system but on using computers in general. The production staff may feel there job skills are being degraded with the approach of anyone being able to build a product if an instructive Bill of Materials is available. Finally as the stock level of components are no longer to be checked manually and purchase orders will be done automatically. The number of stock control staff required will be reduced dramatically; only one person may be called for to update the system on supplier's deliveries and new products being offered. ...read more.

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