• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

monitoring and evaluating customer service

Extracts from this document...

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. consistent and reliable customer service

    expert help, credit terms, special delivery, installation, and guarantees is considered as a good deal as well. * The organisations are benefited because satisfied customers are far more likely to returning again and again. This might be because they like the product or service.

  2. Principles of customer service and methods used to monitor them in two organisations. ...

    Mission Statement The mission statement of virgin Atlantic itself; separate from Virgin as a whole is; "To grow a profitable airline, that people love to fly and where people love to work." This shows that they want both their costumers and workers to have an enjoyable experience with them, which

  1. The main aim of this research is to evaluate the information on the human ...

    However, it prevents the human resource from being involved in the actual strategic objectives of an organization. The human resource is recognized as the valuable contributor by being able to describe the strategic benefit. Human resource has to measure its force on the organizational strategy and its efforts to construct

  2. Unit 13 Applied Business

    a clear order in which task needs completed first and last Disadvantages: - It is unable to identify how long each task will take to complete - They do not show a current status of a task, meaning it can be easy to fall behind as you are unable to

  1. Monitoring, Maintaining and Improving Customer Service at Disneyland Paris

    If this was found not to be up to standard and the quality assurance employee was not pleased with the level of service they were provided with then they would report their findings to members of the management team at Disneyland Paris managers who will then look into the issues and find solutions.

  2. investors in people

    It is important for Northbrook to match demand with labour supply as there must be enough staff to meet objectives but not too many as Northbrook will be inefficient in their work. Northbrook Technology must make decisions on Human Resources Planning in the following ways: * Yearly reviews to establish

  1. Monitoring and evaluating customer service

    They very often tend to share their opinion and disappointment with others and this can get very dangerous for the business, as it can affect many people?s final choices and preferences, people are trying to listen to suggestions of their friends, acquaintances and family members, but they very rarely will go and thank someone if they ARE satisfied.

  2. Free essay

    Investigating Customer Service at a school and at Asda.

    They also would like easy access to this equipment, so they can use it as and when they need to. Different teachers will need equipment at different times. If teachers need equipment at the same time as each other, there should be enough to cover each of the classes.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work