• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

monitoring and evaluating customer service

Extracts from this document...

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level People & Operations Management section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level People & Operations Management essays

  1. consistent and reliable customer service

    expert help, credit terms, special delivery, installation, and guarantees is considered as a good deal as well. * The organisations are benefited because satisfied customers are far more likely to returning again and again. This might be because they like the product or service.

  2. The main aim of this research is to evaluate the information on the human ...

    * Propriety and politeness * The partnership and business * Integrity and reliability * Responsiveness and reactions * Leadership and management Organization must have values because its culture is shaped by its values. Values are key factors to know working ways and how working procedures.

  1. Monitoring, Maintaining and Improving Customer Service at Disneyland Paris

    or negative points they may be doing and suggest ways in which they can improve. This would be a cost effective method of monitoring the level of customer service and can be easily carried out, it would also mean that cast members get the experience of on the job training.

  2. Unit 13 Applied Business

    It also helps control spending and draws particular attention to waste and unnecessary things. It also makes the event planners act more responsibly when concerning money and purchases and helps to review the success of the event after it has taken place.

  1. Principles of customer service and methods used to monitor them in two organisations. ...

    First Impressions First impressions are a very important in the role of customer service to any organisation, when looking at the Best Western Magherabuoy Hotel brochure I noticed that the layout is of a high standard to match with the three star rating.

  2. investors in people

    it will not be effective. The flow chart below shows the stages in People Investment Planning: People investment planning is important as it identifies Human Resources needs and also identifies possible shortfalls in Northbrook's capabilities for example the staff may not have the proper skills for the job.

  1. Monitoring and evaluating customer service

    They very often tend to share their opinion and disappointment with others and this can get very dangerous for the business, as it can affect many people?s final choices and preferences, people are trying to listen to suggestions of their friends, acquaintances and family members, but they very rarely will go and thank someone if they ARE satisfied.

  2. Free essay

    Investigating Customer Service at a school and at Asda.

    Without teaching materials, the lessons may not be able to run as effectively. Therefore, the pupils will be losing out on their education. Teachers will also expect a fair amount of break - duties. This is where they have to go around the school and check that everything is running correctly and nobody is doing anything they shouldn't be: misbehaving.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work